We decided on a quick, last minute break away back to our beloved portugal with our 4 children and found the delfim and the reviews for a 4 star seemed pretty good.
On arrival we were met by very friendly receptionist, I believe we were one of the first to check in as the hotel opened for the season on the day we arrived (1st April,2012) we were promptly checked in and then offered a delightful glass of champagne, the children orange juices.
The hotel is very much in need of a lick of paint and some outside maintenance ( cosmetic). I believe ther has been some refurbishment during the closed season internally. I'm assuming these are new lifts and general touch ups.
Our room was spacious and overlooked the sea and pool with great balcony with furniture and a sheltered area. Cleaned and maid service every day. Cleanliness excellent. Bright and garish colour schemes and dated old teak, very 1980s.
We sadly were hugely unlucky with the weather 6 days of rain.
Inside the hotel we found that the entertainment team was virtually non existent in the day. The indoor pool, well, it simply represented a simple decorative water feature more than being able to call this a pool, any more than 5 kids/people and it was rammed! Doesn't make much sense as for small investment that could extend into the space in front of it and it could be a decent size. Kids were bored silly because of the terrible weather and it would have been worse if the hotel was not so quiet and then they had no chance to get into this small indoor pool.
The health club really needs updating and a jolly good scrubbing. All water comes out brown ( hot tub, baths sinks) sauna was working but dated, hot tub and steam rooms dated and out of order.
It could be a really nice spa facility if it had a little money spent.
The food was of good quality in terms of its freshness but I had to say, it was so so samey! Day in, day out, pretty much the same things on offer. They had tried to consider something for everyone but it could have done with maybe being themed, or just a bit more exciting!
Was concerned about the high rise but needn't have been, all 4 lifts worked well and effectively.
The staff were all really good and helpful I can honestly say we didn't meet anyone unfriendly. If you have kids this is a great hotel - no-body minds them running around and having fun. Evening entertainment is a bit ' benidorm' cheesy organ music with a singer or man with guitar and backing track. The highlight was the friday evening when we finally saw the entertainment team put on a show...really surprisingly good. They should organise more stuff like this nightly!
However despite all this I can honestly say we will return. Why? Because when the sun is out it truly makes the holiday. The pool area outside is great. Theres a kids club / room by the pool ( nothing much special but nice to be there) the staff are soon friendly and take pride in remembering who you are. ( we loved Sonia in restaurant) the kids had fun and we met some nice people. There is a great games room ( many euros needed! ) the beach is reached by the hotels on private walkway and is lovely, takes less than 2-3 mins to get to.
Please please though Delfim. Could I plead with you to bring in 'diet' drinks ( coke/Pepsi) ? I couldn't drink anything but water because I wouldn't have ' full fat coke' this is a really huge thing. When you go all inclusive youd like to assume you can enjoy an alcoholic drink but I couldn't and neither could most of us ( either because concerned by the huge amount of calories npor because of diabetes) all the people we spoke with said of everything this was one of the most annoying and upsetting thing of all and hugely disappointing. I'm sure with a bit more alcohol flowing becuse of diet mixers, there would be much happier clientele being able to relax just that bit more...
I'm hoping by the time we return and knowing the size of the Pestana group that they would be able to bring in the diet drinks. While I'm not expecting branded alcoholic drinks to be available, just being able to have some healthier mixers would be a godsend ( and for the kids too, stop them getting the crazy 'sugar-highs' associated with full sugar drinks.) it's certainly not conducive and in line with your healthy food option choices in your restaurant.
The 2nd thing is that having stayed in other all inclusives, there is some food snacks available ALL DAY. This is not the case here. If you have breakfast at 7.30am, there's no food of any description available till they open for lunch. (12.30) there should be something available to eat 24/7 for all guests.
We will return and thanks for your friendliness and cleanliness, location and personal touch.
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- Also Known As:
- Hotel Pestana Delfim
- Delfim Hotel
- Pestana Delfim Alvor