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Luna Clube Brisamar
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Reviews (476)
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All reviewswashing machinegreat holidaywalk into townalvor beachplenty of sunbedsbars and restaurantscomplexapartmenteurohobsupermarketcleanersharbourtlcpinthotdogspans
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Reviewed 28 July 2009

I was staying in Clube Brisamar to relax with my 2 friends and enjoy the sunshine. When we arrived in Clube Brisamar, on the drive into them we could see how run down they were, and the place badly needed a paint from the outside. We arrived early but we couldnt check in till 12 noon which was fair enough. We were allocated an apt over reception, which was tiny and had a balcony if you could call it that, that could only squeeze two on to it. We didnt eat out on it as it looked like it was going to fall apart and it was filthy. We asked to be moved on arrival as it was awful but we were told we wouldnt be able to move till tomorrow morning. However we were told that the apt was recently renovated and that they were all of the same size so we wouldnt get much better. If this is what they call renovation i would hate to have seen it before this. During our stay we asked for a pillow which took 2 days to arrive and only arrived because we kept ringing reception, the handle of the door came off in my friends hand, the curtain fell off the wall, three light bulbs went, and the balcony door broke.
The location is very far from everything it is about 30 minutes to town and further to the beach. The joke of all is if you want a taxi you have to pay 50 cent to pay for reception to ring a taxi which is quite mean as you are paying enough to stay with them. I doubt it costs 50 cent to make a 2 second phone call. The reception staff are quite rude and every time you ask for something it is like you are bothering them. On the other hand the pool guys are just fantastic they couldnt be more helpful.
The entertainment at night is very very loud. It can be heard all over the complex, i wouldnt be surprised if you could hear it in Alvor. Their is no ways kids could sleep through it. On our last night we had to get up early for our flight home at 5am. We couldnt sleep so i rang to complain, this was just the final straw in our stay. I spoke to the manager and he said they had spoken to entertainment about it last week and he agreed their was no need to have it this loud and apologised. This was not very helpful to me as they should have ensured it was kept to a normal level. It was like as if the karaoke was taking place in our actual apt, that is how loud it was.
I wouldnt recommend this accommodation to anyone and i will definetly not be returning.

Stayed: July 2009, travelled with friends
3  Thank jodie16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 July 2009

we were here for 12 days it is not a bad base from alvor 5 or 10 min walk away which was a blessing as apart from the pool there was nothing to do our teenage daughter was bored ridged our 9 year old enjoyed the pool but both were bored at night so we spent every night down town.the staff didnt give a hoot and looked like they all hated there jobs with the exeption of one receptionist and the pool man who were very nice the entertainment was all geared towards the spanish kareoke was all sung in spanish and horrid to listen to the food was absolutley crap the only thing we ate from there was an afternoon snack of chips which were 2 euros a plate sometimes worth it sometimes not depending on the mood of the staff the rooms were really spacious and clean cant fault them at all a lot of cats and dogs though just roaming around alvor is a superb place we would go back but not to this hotel and the bus journey took us three hours from the airport longer than the flight had to do 13 drop offs before we were there but the bus back wasnt as bad 4 pick ups and away no where near as bad half the time returning if its a holiday with english reps loads of entertainment and not a lot of walking then its not for you !! we have been on much better holidays this was allocation on arrival we would never book like that again its better to know what to expect xxand there is much better hotels in alvor than this one x

  • Stayed: July 2009, travelled with family
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2  Thank sunnycloud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 July 2009

The hotel receptionist is probably one of the friendliest people we met at this resort. The rooms are quite nice and very clean, the resort complex is rather tired looking it needs brightened up and fresh paint on the buildings but the grounds are kept very clean. It is recommended that going to Portugal with a family to hire a car as the beaches are miles away from the complex and it is at the top of a hill which could hinder a lot of people. I can only say that the food at this resort { we went half board } is not very exciting please don't go here if you enjoy a varied menu you will be disappointed . The staff at the restaurant are like prison officers not overly friendly . I also wanted to mention the very uncomfortable bed settee and pillows we were aching every morning. If you can ignore these faults and put up with the poor food it is alright , I'm just glad we were there for one week and not two!

  • Stayed: July 2009, travelled with family
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1  Thank alib44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 July 2009

We found that the clube brisamar was very pleasent, it was a 3* so you can't expect 5* qualities like some people do after reading their reviews! however it was very clean, rooms were a 4* quality, pool area was reasonable but with an excellent servvice and it wasn't overcrowded, The staff were good especially the pool man. Realisticley the main strip is a 10 min walk and the beach 15-20 minutes, but a lovely walk. Would recomend to all! Would be better to go self catering as the entertainment wasn't great and the town is more appealing without being too hectic.

  • Stayed: July 2009, travelled as a couple
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1  Thank kirp101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 May 2009

we booked this stay as aprt fo an all inclusive hotel deal with a tour operator for a weeks stay in portugal. Having neever stayed all inclusive before we were worried about the connotations of this ie lack of food diversity which had been reheated and populated by the kind of tourist who favours a stag do with a group of lads looking for an allinclusive alcohold fueled brake. Our worries were further confounded when online reviews commented on the lack of hygiene at the accomodation, lack of service and food and how it didn't reach its star rating. As such, after finding out we were too late to cancel without losing our money we decided to go with the view that we could always find somewhere nearby to upgrade.

We're glad we didn't! Clube Brisamar is located a 10 -15 min walk from the beatufiul sea front of alvor with its bars, shops and restaurants ideally located for a romantic late ngiht stroll or family meal. The walk down the hill is easy for all abilities and the friendly nature of other holiday makers regardless of language barrier makes the evening stroll an easy one. The walk back u the hill after a few sangrias is still easy but taxis are more than happy to run you back up for a few euros.

Inside the complex and the reception staff were friendly and helfpul at all times and spoke excellent english. The onsite supermarket is only open at certain times of the day with a long siesta into the afternoon and only opening for a short period in the evning, as does the onsite gift shop. Both shops are quite pricey for english goods, but they do stock plentiful supplies of english brands for younger children or those not wishing to tempt local foods but local brands are cheaper.

In the restaurant and its self service buffet but the staff are on hand at all tmes to assist and the range is plentiful and fresh and hot with branded soft dfrinks all part of the inclusive price. The food areas are clean and maintained well with fresh food and drink supplied throughout the eating times.

Into the accomodation and it was very spacious apartment style layouts in portugese style blocks. With spacious verandas to relax on we enjoyed many an afternoon sunbathing on our own private terrace. Inside and the open plan living room and kitchen diner is functional and spacious with all equipment needed to be self maintaining if you so wished. The double bedroom is spacious off the halway to the bathroom. The maids do let themselves in though so make sure you are prepared! although they are friendly and helpful.

our hot water did go on the blink on one day and we went to reception as it was not working, immediately they sent someone out to fix it and couldnt apoliogise enough. By our evening shower it was all fixed for us and corrected.

An ideally located setting close to town and trips out are available if you don't drive, a spendid holiday gor families and romantic couples, we will definately return. The images and reviews do not do it justice.

  • Stayed: June 2008, travelled as a couple
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4  Thank Jenc82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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