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Palladium Hotel Don Carlos
Certificate of Excellence
Reviewed 13 October 2013

Just returned from a week AI with Thomsons. The majority of the reviews on here of the hotel are pretty accurate. On arrival we were given a first floor room at the rear (my choice as I asked for a quite room away from the pool and outside entertainment). However when I looked over the balcony we were directly over the loading bay for goods which I can imagine would be noisy especially in the early morning. So down to reception and I requested a move, well presently surprised very accommodating and immediately given a 2nd floor room still at the back but at the end of the block well away and overlooking a small grassed croft.
One or two previous comments on here I cannot agree with, yes the lifts are small two people with a case each and it’s full but hey! who rides up and down the lift all day and night not me! The food is great in fact I could say it borders on the best of all the AI, I have had over the years. Rooms are satisfactory and yes the showers are great! Tea and coffee facilities in the room BUT no tea and coffee, easily overcome by bringing some up from breakfast and buying some milk from the supermarket across the road from the hotel. The hotel is exceptionally clean with cleaners constantly cleaning some area. The pool is acceptable whilst I was there I never once had a problem getting a sun bed with umbrella, yes there were a handful of towels out at silly time from the ‘sad brigade’. As previously reported upon the day entertainers Aivis & Cecile are something to be contended with, if you think you can close your eyes pretending to sleep as they approach you to get involved forget it! They know all the tricks, joking apart they are very good and enthusiastic at their role, they realised by day four I didn’t want to play. The evening entertainment depending what night was good. What is brilliant about this hotel is the location walk out the back and you have the sea with a small beach and out of the front and turn right and you have the 10/15 min stroll along the walkway to Santa Eulalia with its bars, restaurants and palm trees.
Just two little things one for AI customers it would be nice to have some guidance at the bars as to what is included in the AI menu to save having to keep asking the question and the other as coaches can’t get right up to the hotel entrance (you have a short walk from the roadway) alright not a big deal but if it is someone elderly and/or with a number of cases it would be good to have some porterage for assistance. Overall very good the staff being brilliant and oh yes NO KIDS. I am not getting into the debate on here whether it is a 3/4/5 star hotel, these on here who want a 5 star hotel I would advise them to pay 5 star prices then moan!

  • Stayed: October 2013, travelled with friends
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2  Thank lawnsw00d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FiestaHotelGroup_FHG, Director de Recepción at Palladium Hotel Don Carlos, responded to this reviewResponded 15 October 2013

Dear guest.

Thank you very much for your comments and advice. Due to your help we can always improve our services.
We are happy that you had a great time at our Fiesta Hotel Don Carlos and that you were satisfied with our services, rooms and food. Once again thank you for sharing your feedback with the travel community and we hope to see you again at the Fiesta Hotel Don Carlos.

Kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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773 - 779 of 1,432 reviews

Reviewed 9 October 2013

Stayed here for our honeymoon and would really go again.
I have never been abroad before so was a bit dubious, but it was so relaxing and the perfect destination.
It was a really beautiful hotel, the staff were very friendly and approachable. Cases were taken up for us and check in was quick. The room was clean and tidy and the cleaning staff were friendly too. In the resturant the staff were really "on it" in terms of providing drinks and clearing away plates. If you had any questions they were happy to help - as were all staff actually.
We were directed to the bus station and advised on the best local places to visit around the island. The linguistic skills of the reception staff were amazing! The hotel is so close to the beach (a small path around the back of the hotel gets you down), and an easy walk into town.
We were encouraged to join in with daytime activities, water volleyball was particulalry enjoyable, but there's something for everyone.

  • Stayed: September 2013, travelled as a couple
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2  Thank careerbee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FiestaHotelGroup_FHG, Director de Recepción at Palladium Hotel Don Carlos, responded to this reviewResponded 13 October 2013

Dear Guest,

On my behalf and the Fiesta Hotel Don Carlos We are very pleased to know that you have enjoyed your holidays in our Hotel.

Thank you very much for taking the time to write about the hotel and for your really valuable comments. Any opportunity for improvement through this kind of sincere and constructive feedback is gladly welcome.

Thank you once again for your review and we hope to have the chance to welcome you back to our Fiesta Hotel Don Carlos .

Kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 October 2013

Arrived home 28th Sept after 10 wonderful days at Fiesta Don Carlos.
From the moment we arrived at 2-00 am we were meet by helpful reception staff who quickly booked us in and showed us to the restaurant where a chill cabinet had meats, cheese, salads etc laid out for us. A nice welcome.
Our rooms were lovely, comfy beds,smart bathroom,sea view, and adjoining as requested. Only very small disappointment was kettle and cups but no tea or coffee provided.
The buffet style restaurant for breakfast, lunch, and dinner was very good. Tasty food with plenty of variation and choice,and good waiting staff.
The staff in all areas were excellent, they always had a smile on there faces and most coped with a min of 3 different languages.
During our 10 days we were able to visit the Bella Vista A la carte restaurant twice, plus a visit to the Friday eve party night Bar B Que. The food and service were exceptional, with special praise to Francis, Raul, and Miate who made us feel very special.
The resort of Santa Eulalia was lovely place with bars, restaurants, shops (I saw the inside of most shoe and dress shops) it also had a large marina and was no more than a 10 min easy walk away. There are many choices of trips from the harbour with only an hour to the forth Balieric island of Formentera, well worth a visit. Buses are also frequent and cheap to many different parts of the island.
I cannot understand some of the previous reviews about beds, bedrooms, food, room cleaning, preferential treatment to non A I clients, as we found this to be the best hotel and holiday we have had in the Balierics at this kind of price.
Well done to management and all staff for making our stay so enjoyable.

Stayed: September 2013, travelled with friends
5  Thank Frank N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FiestaHotelGroup_FHG, Director de Recepción at Palladium Hotel Don Carlos, responded to this reviewResponded 13 October 2013

Dear Guest.

Thanks for sharing your experience with other travelers on Hotel Don Carlos and thank you for choosing our hotel.

It is an honor for us to read that your stay has been entirely positive,.

We are pleased to read that you enjoyed your stay.We are happy that you had a great time at our Fiesta Hotel Don Carlos and that you were satisfied with our services, rooms and food.
Hoping to welcome you back to our hotel,

We send our best regards.

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Reviewed 8 October 2013

The hotel is of a very good standard, We stayed all inclusive and the standard of food available was very good, The waitressing staff were amazing and really made our stay. The hotel location is around a 10 minute walk from the local town "Santa Eulalia" it's best to walk across early morning or late afternoon as its a bit strenuous in the Spanish heat, If you want to use buses or ferries to explore other parts of Ibiza you will have to walk to this town. The beach next to the hotel is not operated by them but they do provide beach access, You will however have to pay for sun loungers / Parasols. We stayed around the pool so we were close to the bar but also because there had been a couple of thefts from bags on the beach. The only thing we found annoying about the trip was the standard of the hotels entertainment, The acts performing were of a very low standard, In reality I think they were only performing for free meals as they were always in the restaurant eating plates full of food before performing, They had two annoying hotel employees in charge of the hotel entertainment/activities that would never take no for an answer, I don't expect to be dragged by my arm to a stage or to play French bowls after clearly stating I'm not interested at a adult only hotel. All in all we had a good holiday, I don't think we would ever return but thats more todo with the quiet location and not the hotel itself.

  • Stayed: July 2013, travelled as a couple
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4  Thank Daniel C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FiestaHotelGroup_FHG, Director de Recepción at Palladium Hotel Don Carlos, responded to this reviewResponded 13 October 2013

Dear guest.

Thank you very much for your comments and advice. Due to your help we can always improve our services. We are happy that you had a great time at our Fiesta Hotel Don Carlos and that you were satisfied with our services, rooms and food. Once again thank you for sharing your feedback with the travel community and we hope to see you again at the Fiesta Hotel Don Carlos.

With kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 October 2013

We booked a week's AI in a Suite through Thomson, staying at the end of September 2013...wish we'd booked longer!
Arrived about midday to welcome drinks and smiles. Check in was quite quick with passports being returned immediately after scanning. We were offered assistance with cases but declined. The two hotel lifts are only 4 person rated, so the two of us and the luggage filled one up. We were allocated room 333 (on the 3rd floor unsurprisingly) which overlooked the pool and the small local beach to the east.
On entry to the room (past the room key holder switch for the lights and air conditioning) the wardrobe unit had plenty of hanging space, two largish drawers, shelves, iron and ironing board, fridge and free safe. Complementary water in the fridge on arrival which we restocked daily from the bar.
Past the wardrobe area was a small seating area with sofa, table, chair and wall mounted flat screen TV. The sofa backed on to the headboard of the king size double bed with small tables and drawers each side with lights over and also had a flat screen TV on the opposite wall. Past the sofa and to the left of the bed were the two patio doors at each end of the wall that led out onto the double balcony, furnished with two chairs, a table and pull out clothes airer, so no need to hang towels over the balcony rail to dry.
The other side of the bed had the large 2 person whirlpool bath with shower attachment. The wall behind the wardrobes housed two basins with mirrors over, vanity mirror and hair dryer. Tip...make sure you turn off the hair dryer at the switch on the holder or you'll be treated to a disco light that's bound to keep you awake all night! Behind the wall at the back of the bath are the toilet and shower in semi open plan mode (both have frosted glass doors, but are not in a separate room), with a very large floor to ceiling mirror on the wall facing them. Additional shelves were situated adjacent to the basins for towels etc. Bathroom supplies included soap, shampoos, shower gels, shower caps, bath sponges, toothbrush kits, sewing kit and shoe shine pad. Items were restocked as they were used. The room came with complementary dressing gowns and slippers. There was a kettle and tea/coffee facilities plus a radio with iPod dock and stereo 3.5 mm jack input on the back. Never did work out how to set the time!
Pool towel tickets were supplied with the room info envelope. These were exchanged for towels at the lifeguard position near the restaurant end of the pool. In the afternoons, they only exchange tickets for wet towels, so get fresh towels in the mornings.
The pool appeared to be unheated, but with uncharacteristically warm weather for late September (28 - 30C) it was a nice to cool off in when it got too hot. Plenty of sun loungers (some got reserved early-ish, but not many), sunshades, open and Bali beds, all on two levels over looking the local bay and beach. Access to the beach is via one of two gates with key card locks on the outside. The bay below had both hard standings and a good sandy beach. The whole bay is cordoned off as a swimming area. Good snorkelling with a variety of fish and squid to observe (one inked me as I filmed it...must have frightened it). Payable beach loungers and parasols with a small snack bar a the far end of the bay...popular.
There was one bar serving the pool, patio area (evening entertainment) and inside seating areas. Draught beer (lager) in small, medium and pint glasses (plastic beakers for the pool area) plus a large selection of cava, wines and spirits...pretty much all of it included in the AI deal. As the hotel also caters for half board, AI guests need to show wrist band and sign for drinks...bit of a faff, but I can see why. Staff excellent and table service if requested.
Toilets for the pool area are to the left of the outside bar just before the small gym room...no idea what's in there...didn't look. There are also courtesy toilets in the lobby area.
There is one main buffet restaurant for all meals...7.30 - 10, 1 - 3 and 7 - 9.30 IIRC. Good if not massive selection of dishes. Great breakfasts. AI included choice of bottles of wine with meals (not breakfast!). There is also a bookable a la carte below the main buffet restaurant, where you can elect to dine al fresco, provided it's not too windy. Two visits in a week. Possible to book on the day. Again not a massive menu, but the steaks were really nice!
The lobby has a small library to borrow books from and a large bird cage with a toy Phoenix which lays an egg each day into a cotton wool nest, which eventually hatch. Nice joke!
All staff friendly and helpful, language not a problem. Entertainment staff work hard, as do the chamber maids and all with a smile!
Easy walking access to Santa Eularia via the near by foot bridge over the river and the wide paved promenade that skirts the whole. of the bay.
Great relaxing adult only hotel. Mixture of British, French, German and Spanish guests made for a nice multi cultural break. Would we go back? Most definitely!

  • Stayed: September 2013, travelled as a couple
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9  Thank mjb57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FiestaHotelGroup_FHG, Director de Recepción at Palladium Hotel Don Carlos, responded to this reviewResponded 13 October 2013

Dear guest.

We are pleased to read that you enjoyed your stay. We are happy that you had a great time at our Fiesta Hotel Don Carlos and that you were satisfied with our services.

For us it’s very important to exceed your expectations and your valuable comments help us to work in the same way.

We hope to see you again at the Fiesta Hotel Don Carlos.

Sincerely

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 October 2013

Having just returned from my holidays in Fiesta Hotel Don Carlos I cannot emphasize how amazing this hotel is! From the surroundings to the rooms, the restaurants, beach and most importantly the staff. The staff in this hotel treat you more like family rather than a paying guest, and in particular I would like to especially mention reception and management for their hospitality. The staff seems well trained and if like me you like more natural, soft but yet luxury looking places, you will like the impression of authenticity and tranquility at Fiesta Hotel Don Carlos. I would recommend this hotel to anyone, and would love to return next time I visit Ibiza. B-

  • Stayed: September 2013, travelled as a couple
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6  Thank NeverStopSmiling2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FiestaHotelGroup_FHG, Director de Recepción at Palladium Hotel Don Carlos, responded to this reviewResponded 13 October 2013

Dear Guest,

Thank you very much for sharing your experience with us and the travel community.

We are very pleased that you had a great time at our Fiesta Hotel Don Carlos and that you were satisfied with our services, rooms and food. We hope to see you again at the Fiesta Hotel Don Carlos.

Kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 October 2013

Really nice hotel! My girlfriend and I really enjoyed to spend a week in there. The service, the accommodation and location is amazing. We are planning to come back next summer again. We highly recommend it!

  • Stayed: September 2013, travelled as a couple
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6  Thank SusoF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FiestaHotelGroup_FHG, Director de Recepción at Palladium Hotel Don Carlos, responded to this reviewResponded 13 October 2013

Dear Guest,

On my behalf and the Fiesta Hotel Don Carlos We are very pleased to know that you have enjoyed your holidays in our Hotel.

Thank you very much for taking the time to write about the hotel and for your really valuable comments. Any opportunity for improvement through this kind of sincere and constructive feedback is gladly welcome.

We are so glad to hear that everything went so well while you were here with us, it is our main objective to exceed your expectations and it is a great motivation for us when we receive comments like yours, make us keep in the same path and improve day by day.

Thank you once again for your review and we hope to have the chance to welcome you back to our Fiesta Hotel Don Carlos .

Kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Palladium Hotel Don Carlos

Address: C/ Los Rosales 53 Urb. Siesta, 07849, Santa Eulalia del Rio, Ibiza, Spain (Formerly Fiesta Hotel Don Carlos)
Phone Number:
Region: Spain > Balearic Islands > Ibiza > Santa Eulalia del Rio
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Santa Eulalia del Rio
#1 On the Beach Hotel in Santa Eulalia del Rio
#5 Romantic Hotel in Santa Eulalia del Rio
#5 Luxury Hotel in Santa Eulalia del Rio
#27 Family Hotel in Santa Eulalia del Rio
Price Range: £125 - £291 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Palladium Hotel Don Carlos 4*
Number of rooms: 168
Official Description (provided by the hotel):
Palladium Hotel Don Carlos is an adults only, exclusive hotel situaded an ideal place for a couple to spend a relaxed and romantic holiday. For a peaceful holiday for couples, friends or families, as its located right on the beachfront in a beautiful and quiet area surrounded by pine trees. It has been completely refurbished with a modern and chic touch. ... more   less 
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TripAdvisor is proud to partner with Palladium Hotel Group, Jet2Holidays , Expedia, Booking.com, TravelUp, LoveHolidays, Odigeo, Hotels.com, Ebookers, TripOnline SA, HotelsClick, Cancelon, Evoline ltd and HotelQuickly so you can book your Palladium Hotel Don Carlos reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Don Carlos Hotel Ibiza
Palladium Hotel Don Carlos Ibiza/Santa Eulalia Del Rio

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