It's taken me a while to review our holiday this year in August as I kept putting it off but here goes.......we booked our holiday at the Don Carlos last November so looked forward to it for months, we booked through our local Thomson and we splashed out a bit on a suite as it was our first ever couples hotel with out the children.
I emailed the hotel several times beforehand and very nicely asked if our suite had a sea view as that's what it stipulated on their online web page that suites had sea views and that we would dearly like a nice view.
I had a nice reply from the director of the hotel ( Ivan) who emailed me that he would personally handle my booking and that I would and could be assured our suite would have a wonderful sea view, Ivan even emailed me to ask if I would like a high floor and I replied 4th floor would be fantastic.
I felt this was going to be a great holiday as Ivan obviously looked after his guests and I started to count down the days till our dream holiday as reviews were good and the pictures of the suites looked gorgeous with the jacuzzi in the room and the great open plan feel with the his and hers sink.
Looking back I should of printed the emails from Ivan off and taken them with me as proof of his promises. What a silly naive women I must be.
The holiday arrived and we arrived........Simone booked us in not with a smile or a feeling of welcome....she gave us our room key...213 ...I said straight away that we are meant to be on the 4th floor.....no she said and checked our booking ...I told her that I had corresponded directly with Ivan and he had reassured me that we had our sea view suite on the 4th floor.
She said we hadn't paid for a sea view and brought out other peoples bookings that had booked and paid for a sea view so I could see the price difference. She remained cool and professional and detached from my mounting fear that indeed Ivan had not meant what he had written to me.
We took the key for 213 and were met by a larger room but not a suite that I had seen in the Thomson brochure or on the Don,s website but just a room with a separate bathroom.....no jacuzzi was in the room. When I stepped onto the balcony my heart broke ....all those months of looking forward to what I thought was going to be so wonderful a holiday. The view was over the back of the kitchens and a pile of rubbish and lots of orange crates.
I went straight down to reception crying tears of real heart break to start our holiday this way with this awful room and view when I had been promised I would indeed be receiving a suite that we had paid for and a wonderful view.
Simone said it was a suite and we were booked throughThomson's and that was what we had paid for.
She left me standing there crying my eyes out without any emotion from her at all. She said we could upgrade for another 300 euros. I told her we had already paid for a suite and carried on crying. It was humiliating to stand there like that while other guests were booked in.
In the end she gave me a key to 241 ...the suite that we had booked but it was an awful start to our holiday.
Some other points.......
The restaurant needs to cater for us vegetarians more as I struggled to find anything really good. On asking what was there that I could have the chef pointed to a dish of sweet corn and mushrooms...the al a carte was really nice but a very limited menu.
Aivis (entertainment) is a star and a really lovely man....always a smile and a wave and he works so hard in the summer heat.
The hotel is super clean and the cleaners are a credit to the hotel. I tipped our nice cleaning lady as she did such a great job.
We both really likes Santa Eulalia and will return but sadly not to this hotel as I felt so let down. You shouldn't have to cry on holiday should you.....Shame on you Ivan......
- Official Description (provided by the hotel):
- Palladium Hotel Don Carlos is an adults only, exclusive hotel situaded an ideal place for a couple to spend a relaxed and romantic holiday. For a peaceful holiday for couples, friends or families, as its located right on the beachfront in a beautiful and quiet area surrounded by pine trees. It has been completely refurbished with a modern and chic touch. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Jet2Holidays , LoveHolidays, Palladium Hotel Group, Alpha Holidays Limited, Expedia, TravelUp, Hotels.com, Agoda, Booking.com, Travel Republic (UK), Ebookers, Cancelon, HotelsClick, Evoline ltd, TripOnline SA and HotelQuickly so you can book your Palladium Hotel Don Carlos reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Don Carlos Hotel Ibiza
- Palladium Hotel Don Carlos Ibiza/Santa Eulalia Del Rio