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“Danny & Betty”

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Palladium Hotel Don Carlos
Certificate of Excellence
Reviewed 1 June 2014

Just home after 2 weeks holiday at Don Carlos. This was one of the best holidays we've had. We booked a suite which was lovely. Shower gel, shampoo and water replaced every day. Beds turned down for you in the evening with a lovely chocolate on each corner of the bed. The staff from reception to dining room, clearers and bar staff were absolutely brilliant. Always smiling and couldn't have been more helpful. We are normally quite lazy on holiday but Vanessa and Martin helped us enjoy our holiday even more. We played French Boules, Darts and my husband played Pool. So much so we have ordered a set of French Boules for our back garden. We can't wait to go back . Can't understand where these people stayed who put on the negative reports. There is nothing negative about a holiday at this hotel. Thanks everyone for our brilliant holiday

Stayed: May 2014, travelled as a couple
1  Thank Elizabeth K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalladiumHG, Gerente at Palladium Hotel Don Carlos, responded to this reviewResponded 5 June 2014

Dear Elizabeth K,

First at all, I would like to thank you for having chosen Fiesta Hotel Don Carlos as your destination for your holidays, and for taking your time to write a review about your experience among us.
We are so happy that you enjoyed our facilities, and regarding to the specific points of your review, our staff put all their effort in every single detail in order to give you the best vacation experience.
Thanks for your mention to Vanessa and Martin, they will be pleased to feel recognised in your comments. This makes us feel special.

We will be honored to have you back with us soon.

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758 - 764 of 1,446 reviews

Reviewed 1 June 2014

The hotel was in every respect fantastic!

The staff were polite and helpful, our room was turned down twice a day, the food was great with a wide choice and variety each day for breakfast, lunch and dinner.

The entertainment was good too, again a good variety to suit all tastes.

This is a first class hotel. It's clean and tidy, no problems getting a sun bed as there a plenty around for all to use.

If you are looking for a quiet, relaxing holiday, this hotel will not disappoint you.

We visited in May 2014.

Room Tip: Upgrade to a sea view suite, it's well worth the extra expense. ( we payed an extra £85 for a we...
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  • Stayed: May 2014, travelled as a couple
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3  Thank Gary B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalladiumHG, Gerente at Palladium Hotel Don Carlos, responded to this reviewResponded 5 June 2014

Dearest Gary B,

Thanks for your review. Our staff is our most important resource, and with their daily work we try to give our guests the best.

We are so happy that you enjoyed our food & beverages and entertainment. In Fiesta Hotel Don Carlos we have a great variety of customers and is our duty to please them all.
We are grateful to know that you have spent an exceptional holiday and will be pleased to have you back again soon.

Best regards.

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Reviewed 29 May 2014 via mobile

The entire experience has been fantastic with great rooms, superb facilities, a buffet that serves food far surpassing any other buffet I've eaten from and best of all have been the staff who are always smiling, courteous and most helpful. I couldn't have asked for more.

  • Stayed: May 2014
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6  Thank denied99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalladiumHG, Front Office Manager at Palladium Hotel Don Carlos, responded to this reviewResponded 4 June 2014

Dear denied99,

Thanks for chosing us to enjoy your vacations in Ibiza. In Fiesta Hotel Don Carlos we feel delighted to meet your expectations and help you having a memorable time.
Your positive comments make us very proud and help us to keep on working to make your vacations the best.

We will be glad to welcome you again.

With kind regards,

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Reviewed 28 May 2014

We had a fantastic 10 days at the Don Carlos. It was our first time there. Hotel is lovely and clean and all staff are friendly and very attentive. This is a lovely hotel if you want to relax and get away from it all. St Eulalia is an easy and pleasant walk and not too far. Had great fun joining in activities with guests and hotel People of Palladium team (Silvio,Vanessa and Martyn). Entertainment in evenings was variable and to be fair the local team were let down by a few acts that did not appear. The only thing that could improve would be a little more to choose from on the food front each evening - especially the sweets which were very similar each evening. Would definitely return again.

  • Stayed: May 2014, travelled as a couple
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3  Thank Andy220270
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalladiumHG, Gerente at Palladium Hotel Don Carlos, responded to this reviewResponded 6 June 2014

Dear Andy220270,

In the name of Fiesta Hotel Don Carlos, I want to thank you for having chosen us to spend your vacations. Thanks for taking time to write a review about us, because it help us to improve. I am glad that you loved the location, Santa Eulalia is a magic place indeed.

We are grateful of your words that we will share specially with the members of our team that you mentioned (Silvio, Vanessa and Martin).

Regarding to the food, we try very hard to please all our guests and to serve a well designed and balanced menu. We also have an "a la Carte" Restaurant -Bellavista- that you can visit for an mediterranean dinner.

We look forward to welcoming you back soon.

Best regards.

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Reviewed 26 May 2014

We stayed here on 7th to 21st May - so we were almost the first people in the hotel this year. We arrived at 10am to be met with a lovely cold drink and a very quick, efficient check in. Our rooms were fabulous - we had booked a suite with a sea view and both couples were very impressed. (Rooms 433 & 434)

Our representative Aran was new to the job, but had done his homework and held a very informative welcome meeting the next morning. He checked with us throughout the holiday to ensure we were happy and was obviously very conscientious about his role.

food was excellent, from soups through to desserts. There was so much choice all of us managed to find something to eat. The choice of seafood and fish was exceptional, but meat and vegetarian dishes were well represented. We went to the al la carte restaurant a couple of times and this was really very good indeed.

The entertainment team worked really hard and provided suitably relaxed day time entertainment. We did see the evening entertainment most nights - this was held indoors whilst we were there and would be better suited to being outside (weather dependant). It was geared to suit the vast majority of the clientele in the hotel, which at the time we were there was probably late fifties plus. We have to say it suited us!

Overall the hotel was spotlessly clean, cleaners were always in attendance right through the day. There were plenty of sunbeds to go round, including some double ones. There is a small local beach adjacent to the hotel which has a beach bar, sunbeds etc.

The hotel is situated in a quiet, semi-residential district of Santa Eulalia, at the end of a bay. There is a lovely walk along the river or along the promenade into town itself. Plenty to see and do in town. It took us about 15 mins to get to the bus station where you can catch buses to all parts of the island. The town beaches looked clean and well tended and the town square is worth visiting especially in the evening.

We had a wonderful time here, what really made it special were the staff. It is nigh on impossible to pick out any individuals because they were all worthy of a mention! Overall it was a fabulous holiday and we would go again in a heartbeat! Thanks to all at the Don Carlos - hope to see you soon.

Room Tip: Go for suite with sea view - you won't be disappointed!
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  • Stayed: May 2014, travelled as a couple
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9  Thank SKIDevon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalladiumHG, Front Office Manager at Palladium Hotel Don Carlos, responded to this reviewResponded 4 June 2014

SKIDevon

Greetings! I want to thank you for your review. Everybody at Fiesta Hotel Don Carlos work hard as a team to make possible that you have a wonderful holydays to remember.

Regarding to your comments, they have already been forwarded to the different departments involved. We are very thankful for your feedback, which we use to improve in all the mentioned areas, from serving the freshest food and beverages, to give the warmest welcome to our guests offering them the best service we can.

In the name of all our staff, we hope to see you again soon.

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Reviewed 26 May 2014

We have been going to Sta Eulalia and Carla LLonga for 20+ years originally with children and then grandchildren. Now couples only.. We love the position of the Don Carlos at the quiet end of Sta Eulalia. The hotel staff are so helpful. The lovely Simone (sub director) and Manou on reception will solve any problems you may have. The staff are all so very friendly. The Fiesta reps Vanessa(venezuala) and Martin(Slovakia) work hard with the games etc. The lovely Silvio looks after the entertainment at both hotels and we have known him for 20+ years The food is basic but good quality with a carvery most nights.
A small supermarket 50 yards outside the hotel will cater for most of your needs. It is a pleasent 10 minute walk across a river bridge into the Sta Eulalia promenade, marina, market bars and shops. We love the Granada bar 5 minutes from the hotel (Tony & Marcella ) Good food Sangria and Mahou beer. Small boats from the Marina go to Ibiza Town Carla, LLonga, Formantera etc.for only a few Euros.

This is a summer hotel so has no heating but we went on 3rd May and the weather was hot and sunny for 14 days. The nights can be chilly and the entertainment is inside with little seating. By June the entertainment is outside and very good.. Will we go back?? We are booked for September this year and May and September next year. That says it all. .

Room Tip: The Suites are large with a Jacuzzi Sea view across the pool and beach is beautiful but only gets m...
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  • Stayed: May 2014, travelled as a couple
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4  Thank jandj1933
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalladiumHG, Front Office Manager at Palladium Hotel Don Carlos, responded to this reviewResponded 4 June 2014

Dear jandj1933,

Thank you very much for your loyalty as guests, and your nice words about our staff and beautiful location. We are most grateful for your comments regarding the food and entertainment. Thank you again for staying with us, being part of our family.

I will share your kind comments with our team, especially with those whom you named in your review (e.g. Simone, Manuel, Vanessa, Martín and Silvio). I am sure that they will be thankful for your lovely words.

We are looking forward to hearing from you,

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Reviewed 25 May 2014

I stayed here for 5 nights with my husband. We are both in our 30's and were seeking R&R so we booked this hotel based on great reviews on this site.
We were so disappointed to check in and find that the majority of hotel guests were >65 years old. The buffet area was like a canteen and the entertainment each evening turned the lobby/ bar area into what could be described as a retirement home setting.

Good points: nice pool area with easy access to local beach and only 5 minute walk from promenade full of bars and restaurants. Professional and friendly staff. Great poolside musical entertainment each afternoon. Good selection of reasonably priced alcohol.

Rooms: We booked a double sea-view room but we were shown a small room with very limited sea view due to a large wall and trees blocking the view. We upgraded to a suite that was €21 extra per night which was double the size of the first room with a fantastic sea view and a jacuzzi.

Food: we opted for half board which included buffet dinner each evening. We were really disappointed with the buffet food which consisted of vats of overlooked dry meat/ fish in greasy sauces, pizza (tasted as if it had been cooked from frozen), hamburgers (questionable meat origin), salad bar and dessert bar. The food was of a disappointing standard considering the price we were paying.
There was an a la carte restaurant (Bella Vista) that you could visit once per week- that was excellent.
The buffet food did seem to improve as the week progressed with more choice and shellfish at the salad bar.

As we were leaving there seemed to be some young couples checking in so perhaps we chose a bad week to visit the hotel.
In summary, we didn't feel that this hotel was at the 4 star superior rating that it markets itself as.

  • Stayed: May 2014, travelled as a couple
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7  Thank AS201
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalladiumHG, Front Office Manager at Palladium Hotel Don Carlos, responded to this reviewResponded 4 June 2014

Dear AS201,

Regarding to your words, we are very happy and really appreciate that you enjoy our beverages, poolside entertainment, the great ocean views and the friendly service from our staff. This makes us feel very proud.

About the evening buffet, we are working hard daily to improve and give the best to our guests. As you may have noticed, this hotel is located in the peaceful town of Santa Eulalia, condition that makes it very suitable for people in search of relax and quietness.
If you are willing to enjoy your holidays in a more busy location, Playa d’en Bossa area is full of nightlife and entertainment, more aimed to younger people

Thanks for your suggestions that we will definitely consider in order to improve our Hotel, and I trust that besides this, we will still see you again at the Fiesta Hotel Don Carlos in the future.

With kind regards,

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Additional Information about Palladium Hotel Don Carlos

Address: C/ Los Rosales 53 | Urb. Siesta, 07849, Santa Eulalia del Rio, Ibiza, Spain (Formerly Fiesta Hotel Don Carlos)
Phone Number:
Region: Spain > Balearic Islands > Ibiza > Santa Eulalia del Rio
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Santa Eulalia del Rio
#1 Top resorts Hotel in Santa Eulalia del Rio
#5 Romantic Hotel in Santa Eulalia del Rio
#5 Luxury Hotel in Santa Eulalia del Rio
Price Range: £123 - £269 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Palladium Hotel Don Carlos 4*
Number of rooms: 168
Official Description (provided by the hotel):
Palladium Hotel Don Carlos is an adults only, exclusive hotel situaded an ideal place for a couple to spend a relaxed and romantic holiday. For a peaceful holiday for couples, friends or families, as its located right on the beachfront in a beautiful and quiet area surrounded by pine trees. It has been completely refurbished with a modern and chic touch. ... more   less 
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Also Known As:
Don Carlos Hotel Ibiza
Palladium Hotel Don Carlos Ibiza/Santa Eulalia Del Rio

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