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“Don Carlos” 4 of 5 bubbles
Review of Palladium Hotel Don Carlos

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Palladium Hotel Don Carlos
Certificate of Excellence
london
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Don Carlos”
4 of 5 bubbles Reviewed 1 September 2014

Nice hotel staff very friendly but room not very good upgraded to suite over pool brilliant down side for 4 superior only 1 pool bar in hotel every thing is based around pool bar very quiet during day need to have some music I think for little extra money sensatori hotels blow this out of the water but still had nice holiday needs a few upgrades to make this a good hotel

Room Tip: Suite over pool worth every euro
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  • Stayed August 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank spraymanLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalladiumHG, Director de Recepción at Palladium Hotel Don Carlos, responded to this review, 5 September 2014
Hello SpraymanLondon

Thank you very much for taking your valuable time to give us your opinion. Your feedback is the most important thing for us, because it shows us the things that matter to have you satisfied.
We are glad that you liked our hotel and the warmth and service of the staff, and we appreciate and take note of your suggestions.

Best regards.
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1,179 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (421)
Date | Rating
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English first
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 30 August 2014

Super Kev
Very good holiday and excellent hotel.my wife and I stayed here for 10 days all inclusive. Our room 242 was a suite and we had a nice view of the sea. Our room itself was kept very clean every day we had a large bed his and her sinks. My only criticism of the room is we didn't need 2 televisions but could of done with more storage space, nice touch every night of finding a chocolate on our pillow upon our return. we ate in the restaurant which has plenty of choice for everyone for breakfast lunch and evening meal. We also ate once in the a le carte restaurant which was also pleasant. The pool area and pool is very clean however be prepared to get up early to reserve your sunbed which I feel should not be allowed.The bar is very good however the local brews are pretty rank. The hotel is a 10-15 minute pleasant stroll away from the resort centre.The entertainment staff are very pleasant and friendly and if you don't wish to participate it is no problem.The Thomson rep Arran is very helpful and nothing is to much trouble. The chocolate lady also doubles up as a cleaner and we noticed she was always on the go and always had a smile on her face, also the young girl called Bea who worked in the restaurant and bar areas always polite and happy. Thank you juan Carlos hotel for making our 10 day break so enjoyable.
Ps my wife works for Thomson Holidays so she may just be recommending your hotel a bit more often.

  • Stayed August 2014
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank SuperKevbatch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalladiumHG, Director de Recepción at Palladium Hotel Don Carlos, responded to this review, 31 August 2014
Dear guest,
First at all, we want to thank you for having chosen Palladium Hotel Group to spend your summer vacations and for taking time to write some comments about your nice stay at Fiesta Hotel Don Carlos

We are grateful for your comments about our whole team, the wide variety of food, and some other aspects of our hotel which you have mentioned.
I will certainly address your comments to all departments. I am sure that they will be thankful for your nice words
Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sheffield, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 30 August 2014

Just returned from a 1 week at holiday at the Fiesta Hotel Don Carlos, now part of the Palladium hotel group. It is a fantastic adults only (couples) hotel that has been excellently upgraded since I last visited 3 years ago. The hotel, rooms and pool area is spotlessly clean and the staff go to great effort to maintain it. The staff are extremely friendly and some even remembered me from 3 years ago!

The rooms are excellent quality, especially the bathroom that has a fantastic shower. The rooms also have facilities such as a fridge, hairdryer and a safe. Safes in the rooms are free which is unusual of hotels, there is usually a fee.

The food choice is excellent, can only comment on the buffet as we did not visit the al la carte restaurant. There is a wide selection of drinks, though beware all inclusive does not include everything for example Budweiser and the better quality cocktails, they are cheaper with all inclusive but you still have to pay some towards, which I thought was a little misleading when advertised in the hotel.

There were still plenty of sunbeds when we finished breakfast at 9.30 and when we were sunbathing after 10 but if you like a specific area go and get them early, the pool opens at 7am. Each person also gets a free hotel beach towel when they check in and you can replace these each day.

The hotel is a 15-20 minutes walk into the main town of Santa Eulalia and the harbor. On the way there are plenty of shops, restaurants and bars.

The evening entertainment at the hotel isn’t much good but that didn’t bother us as we went out.

Would recommend this hotel and am already thinking of going again for the fourth time.

Room Tip: The standard rooms are excellent but the view is rubbish.
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  • Stayed August 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Lauren_b1993
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalladiumHG, Front Office Manager at Palladium Hotel Don Carlos, responded to this review, 31 August 2014
Lauren_b1993

We would like to thank you for taking the time in giving us your valued feedback in regards to your experience during your holiday at Fiesta Hotel Don Carlos, your positive comments are greatly appreciated. I am pleased to know you loved the exquisite meals, our friendly staff, cleaners, and facilities among the other aspects of our hotel which you have mentioned.
Best regards,
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Cambridge, United Kingdom
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 30 August 2014

We have just returned from a two week stay. We had booked a sea view suite and it was exceptional. The hotel is spotless, the domestic staff work very hard. A special mention for Manuel who was so friendly and entertaining we missed him very much when he left to go to another hotel. The reception staff were extremely friendly and efficient as were all of the staff we met. The pool area is fabulous. The food was absolutely fine with lots of choice, the pancake and omelette lady was amazing. The beach area was a bit of a disappointment but not enough to spoil our holiday and in any case the main resort and beach which is lovely is within easy reach. We fully intend to return to this lovely relaxing, clean and friendly hotel. The only thing we will change is that we will book the all-inclusive deal next time. Please do not change this hotel too much it is perfect for adult couples.

Room Tip: All-inclusive seems to be the way to go. We loved our sea view Suite.
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  • Stayed August 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Laura S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalladiumHG, Front Office Manager at Palladium Hotel Don Carlos, responded to this review, 31 August 2014
Laura S

We are very pleased to read that you and your couple enjoyed your stay at Fiesta Hotel Don Carlos. Our main goal is turning your vacations into a memorable holiday. I am satisfied to hear that our staff could achieve this during your visit. I will share your kind comments with our team. I am sure that they will be thankful for your nice words.
Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cleveland England
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 29 August 2014

Just returned today from 1 week at Don Carlos. A fantastic adults only hotel, It is spotlessly clean throughout. The staff are all very friendly and get to know you in no time. There was plenty of choice food wise some repetitive but tasty. I recommend you go down by the pool early to get a sunbed, I did the usual 7.30am to get the same spot everyday. Safety deposit boxes are free of charge in your room which is brilliant.The all inclusive drinks are brilliant its not just their own brands for example you can have Smirnoff vodka, Gordins gin, Red label whiskey and many other top labels read the bar drinks menu. Bottled water is also free you can also ask for a glass of milk so you can make tea in your room. There is a small communal beach to the side of the hotel which fills quickly. A short walk about 10mins will take you across the river to the main resort which is stunning. It has plenty of shops, restaurants and bars, it has a small market place which is open everyday except Wednesday this opens until late evening, some lovely stalls to browse over. There is a English beach cafe which serves home from home food (proper bacon) all day and night just along the promenade from the hotel. Little local shop 30 seconds away for newspapers very handy. Entertainment during the day typical darts, pool, aerobics in water etc. There is evening entertainment which is not brilliant all the time but 2 or 3 nights were very good (The 4 Tops tribute excellent). I would recommend a sea view as the view is beautiful. A suite with a jacuzzi is not so private as they face the pool and the balcony's are glass panels.Would recommend this hotel and am thinking of going again next year.

Room Tip: We stayed in room 237 facing the sea, lovely room extra large sized bed.
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  • Stayed August 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank 1965Diane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalladiumHG, Director de Recepción at Palladium Hotel Don Carlos, responded to this review, 30 August 2014
Greetings 1965Diane!

Thank you very much for sharing your impressions about your stay at the Fiesta Hotel Don Carlos. We are pleased that you enjoyed so much of your holidays, our "Adults only" policy makes us very suitable for people who wants to disconnect and chill out.
We appreciate your positive feedback about our staff, the food & beverages and the entertainment; and we are glad that you loved Santa Eulalia. It is indeed a magic place to spend your vacations.

Thanks for recommending us, and we look forward to welcoming you again.

Best whishes.
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Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 29 August 2014

Returned from this hotel in mid August 2014. Hotel and staff are excellent. We particularly enjoyed the Al carte meal in the garden of the hotel one night (included in the cost of the holiday). We were half board but you are able to exchange a dinner for lunch if you give them notice so that you can sample the local dishes. My only niggle with the hotel was the lack of sun brollies, there was plently of sun beds thorough the day but the ratio to brollies was nit right!

Loved Santa Eulalia! Great bars with live bands nightly. It was lovely to walk along in the evening without being asked constantly by bar and shop owners to come into their establishements! Bliss!

Took a boat trip using the local ferry company, very quick and efficient service and very reasonably priced. Recommended!

A good relaxing holiday, bliss!

Room Tip: All rooms overlook the sea, just different views. I asked for a 'high' room via e-mail just...
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  • Stayed August 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank Karen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalladiumHG, Director de Recepción at Palladium Hotel Don Carlos, responded to this review, 5 September 2014
Dearest Karen W,

Thank you for your review, and for having chosen Fiesta Hotel Don Carlos to spend your holidays.
We are grateful for your kind words about our staff and food service. We offer this possibility of switching your dinner for a meal, in order to be more flexible and increase the satisfaction og our customers.
We are glad that you liked so much Santa Eulalia, as it is in fact a perfect spot to have a break and enjoy your holidays in a relaxed ambience.

We are looking forward to welcoming you again soon,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dartford, Kent, UK
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 bubbles Reviewed 26 August 2014

The Don Carlos is a good quality, adults-only hotel on the outskirts of Santa Eulalia. The general decor is clean & contemporary and is kept spotlessly clean by a small army of staff. Rooms (we had a sea-view double) are in similar keeping and we felt that there was (just) adequate space for two weeks’ worth of clothing etc.

The Buffet Restaurant has a fantastic hot & cold selection every day. Lunch / dinner selections change on a one week rotation, and there was always sufficient choice. One very good option available (on half-board) is the choice to swap dinner for lunch, and this gives the chance to get out and do something different in the evenings. There is also the A La Carte restaurant, available FOC once / week and this is a nice treat.

Beds / Parasols – no difference to every other hotel we have ever stayed in; If you want a prime spot with a parasol, you have to be there early; for anywhere with a parasol, a little later, but beds were still available, albeit without parasols upto at least 10:00am.

The stand-out element of this hotel is the staff – it could easily be considered a good hotel, but the staff all contribute to make it a great place for your holiday. They all raise a smile and a greeting every time you walk past them and we didn’t see a glum face in the whole two weeks! The daytime activities are well run and fun without being too noisy or in your face, but I would have to say that the evening entertainment varied widely in terms of quality. Staff definitely worth mentioning are Sole on Reception (only a student, but sooo helpful!), Jesus in the bar, and the entertainment team of Silvio (Reeeaalllyy!!), Vanessa & Manuel.

There is, however, one point that we found troubling throughout the holiday – the staggered design of the hotel means that part of the bathroom / shower borders the bedroom area in the adjacent room and the sliding door wardrobe is directly in line with the middle of the bed; the problem being that, if your neighbours are not too bothered on banging one sliding door into another with the shower, wardrobe or balcony doors, the poor sound insulation between the rooms means that the resulting bang will awaken you very rudely!

However, on the whole, we tremendously enjoyed our stay at The Fiesta Don Carlos and can understand why guests return year after year.

Room Tip: Suites are not staggered and therefore may be less likley to be subjected to the noise transmission...
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  • Stayed August 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Eren M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalladiumHG, Director de Recepción at Palladium Hotel Don Carlos, responded to this review, 29 August 2014
Dearest Eren M,

Thank you very much for your review and for giving us the opportunity to be your home on your vacations.
We are pleased to know that you loved the accomodations, the cleaningness of the facilities and the quality and plenty of choice of food.
Most of all, we are really grateful for your lovely words about our staff. They are the most important asset of our hotel, and so we are honored every time that we receive feedback like yours. Each and every one of them will be happy to know about your recognition, especially the ones that you have mentioned (Sole, Jesús, Silvio, Vanessa and Manuel).
We appreciate as well your comments about the things that you didn't like so much, as they show us what is important to our visitors.

With best regards, we are looking forward to welcoming you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Palladium Hotel Don Carlos

Property: Palladium Hotel Don Carlos
Address: C/ Los Rosales 53 Urb. Siesta, 07849, Santa Eulalia del Rio, Ibiza, Spain (Formerly Fiesta Hotel Don Carlos)
Phone Number:
Region: Spain > Balearic Islands > Ibiza > Santa Eulalia del Rio
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Santa Eulalia del Rio
#3 On the Beach Hotel in Santa Eulalia del Rio
#5 Luxury Hotel in Santa Eulalia del Rio
#5 Romantic Hotel in Santa Eulalia del Rio
#27 Family Hotel in Santa Eulalia del Rio
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Palladium Hotel Don Carlos 4*
Number of rooms: 168
Official Description (provided by the hotel):
Palladium Hotel Don Carlos is an adults only, exclusive hotel situaded an ideal place for a couple to spend a relaxed and romantic holiday. For a peaceful holiday for couples, friends or families, as its located right on the beachfront in a beautiful and quiet area surrounded by pine trees. It has been completely refurbished with a modern and chic touch. ... more   less 
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Also Known As:
Don Carlos Hotel Ibiza
Palladium Hotel Don Carlos Ibiza/Santa Eulalia Del Rio

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