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“Great holiday, nice clean hotel, food as expected for AI”
4 of 5 bubbles Review of Alua Soul Ibiza

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Alua Soul Ibiza
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
“Great holiday, nice clean hotel, food as expected for AI”
4 of 5 bubbles Reviewed 29 August 2014

We stayed at the Panorama 4-18 August as a couple in our mid 40's.

Reading the 'terrible to poor' reviews some people are a bit cruel and have gone on their holiday to find complaints, they can read reviews before booking!

Food was ok, catering for masses of Brits is always going to be challenging, they do well considering. The food is sometimes a bit dry but the variety is fine. On a 2 wk AI we just get bored of sitting in canteen style scenarios so always go out 4 nights. Daggers in St Eulalia (restaurant street St Josep) is superb and very much recommended! Excellent food and service.

AI are often aimed at over 50's so what do you expect, we were there 2 wks and couldn't believe his many under 25's / 30's there were. If you don't want to be amongst worldly people who have lived and worked hard and enjoyed their retirement then go to San Antonio!

The pool was NOT full of litter or objects 4-18 August, I was in the pool every day all day it was lovely and clean. As was the entire pool are. The food at the pool / terrace cafe us basic but fine, enough choice.

The person who said there was a language barrier with waiting/ bar staff have no right to complain... Their English is ten x better than most Brits' Spanish unless of course you have a degree in Spanish or were burn in Britain to Spanish parents etc!

The person who said there was so little room in rooms to put clothes so had to keep in case..you really are finding things to nit pick. We had one of the smaller rooms in block 2 room 515, there is a wardrobe and shelving and plenty
hangers. How much clothes do you need on a 2 wk summer holiday?!!

Rooms clean comfy beds, towels changed daily, room cleaned daily, air con good, lovely sea view.

Entertainment team Tom & Haley were fantastic, a hard job trying to please some miserable old (and young) Brits. The games in the day were fun and breaks up the day.

Evening entertainment ok, the resident duos were dreadful I can confirm. Working men's clubs would not want to book them.

Those complaining about awful early (leaving day breakfast) you really do need to remember that the staff and chefs work hard from 8am til 10pm, all you need before an early flight is a brew and toast/cereal/croissant, unless a full fry up has been prescribed by your gp. They do need fresh milk then rather than hut but there were always scissors there. The staff can not work 24hrs a day and why do you need restaurant staff at 6am when everything is laid out.

There is a fully working shower at the pool for the person who said there is nothing.

Some people drive me mad!!

Ok... The negatives...

Very loud music switched on suddenly at 11am, could work just as well at half volume.

No air con on restaurant

Some grumpy bar staff, but most waiters at restaurant were friendly and very helpful.

At 7am you do not need maids scraping beds across floors, or singing loud outside your room to wake you up on purpose to get their 'section' cleaned asap. Even on an AI holiday sometimes you want a lay in, we get up at 6.30am every day for work.

G&T's always served with ice cubes and flat tonic... Tonic is fizzy! If on AI ask for Bombay gin rather than just gin as the basic stuff is horrible!beers nice and cold.

Not sure why people feel the need to slam doors shut, it can be done quietly unless of course you are oblivious and have no respect for others.

Sunbeds scenario... Same everywhere in the world and the Brits have now taken over the Germans for sure. All beds with a brolly taken by 9am for sure. Maybe just those with OCD needing the same spot each day in case the the world ends have to hog beds at 6am. Your on holiday! Chill out!

Entertainment isn't as good as previous years I think TG are cutting back on bringing in as many acts from uk as poss and using their own production team who are 'average' with occasional 'fantastic' shows.

Get rid of that 'mystery voice quiz...you decide!'... It's advertised about 10 times a day around pool and very loud and really a non event.

The flamenco show was a bit dull.

This is our 4th TG holiday and this hotel is the biggest.

Considering the numbers they do very well.

We will continue our TG holidays but always like to go to a different hotel.

The Brits in the 'terrible/poor/average' category should stick to their Benidorm holidays where they can get exactly what they get at home, and half staff at British so you won't have problems with the language which you obviously struggle with. Interesting to know these folks occupations and where they live....

Well done Panorama and staff, I am embarrassed to be British at times.

Jill & Jon from Lancaster


  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Jillydance
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (463)
Date | Rating
  • English first
  • Italian first
  • Polish first
  • Spanish first
  • Any
English first
Basingstoke, United Kingdom
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 28 August 2014

We stayed here the beginning August for 2 weeks. (Half board) we arrived early hours so everything was shut when we got there, the reception said we could go into the restaurant and there would be a cold buffet and drinks if we wanted but we were so tired so declined. I thought this was a nice touch and if I realised before hand I probably would have gone in even just for a drink. Also we had a late night flight to come home so had to book out by 12 but this wasn't a problem as we could still use all the facilities and was able to book a courtesy room (do this 2 days before to guarantee a slot) on a half hour slot to take showers etc. I used the gym shower (with my hubby watching the door as its a communal one) as that gave me more time to dry my hair etc (Women need more time)lo.l A great service for people on late night flights is that you are entitled to the evening meal. This was a bonus so we were able to relax with a glass of complimentary champagne with dinner and watch part of the show with another complimentary cocktail during the evening as it was the Gala evening. l thought the hotel was lovely and the staff were so attentive to any thing you wanted. The restaurant staff worked so hard and never stopped. Very polite and courteous and nothing was too much trouble. Air con in dining room needs sorted as was always very warm in there and although an outside terrace, there was never a table available apart from once in two weeks that we sat out there. The food I couldn't fault. Breakfast : there is plenty of choice for every ones taste. We had something different every night and for those people who say there's the same every night, yes maybe there is but I had a different meal and dessert every night of my hols and on the Gala night they had even more choices and a cocktail or glass of champers with it. Make sure you men out there adhere to the strict trousers rule only on a wed Gala night as my hubby was refused entry and had to go and change but any other night is okay to wear smart shorts with a shirt. (no flip flops and beach wear in the evening at all!) The Thompson team Hayley and Tom were very friendly and kept us entertained in the daytime with the activities they provided, although we only done a few quizzes but we did enjoy watching them and the customers. The best days activities was when all the Thomson gold team challenged the customers to a It's a knockout type games. This was hilarious to watch. I must also say that one customer who had clearly had too much to drink, was becoming a little abnoxious and was told very politely to leave the pool, he became a tad aggressive with his words and shouted out a lot at Hayley and Michael(one of the team) and Hayley really handled it very professionally and calmly. I was very impressed with her and did tell her that before we left. (you always get one don't you!) The Thompson gold entertainment shows were very good and such talented people. Even Hayley and Tom did a turn and were fab, such raw talent from all these guys. We also had one night out of 14 were some people (mainly men) screaming at the top of their voices during the middle of the night! I gather that these fools didn't realise the Adult only rule in the hotel (maybe more suited in San Antonio) and clearly thought it would be something to talk about round the pool the next day!!The rooms were ok we had a pool view and yes it is noisy at night as all entertainment is outside during the summer but it ends at midnight so all the moaners out there are probably over 75 (we are in our 50s (Young at heart)so didn't bother us as we enjoy the entertainment until the end every night. We went to Charlies bar outside the hotel a few times and there was some really great tribute acts on most nights. Also the Jacaranda bar lounge just round the corner had Chico and Ray Quinn on 2 separate nights, this was free to go to as its an outside venue. We used the gym most days and it also has a sauna and steam room and showers in it so adequate for what we wanted. We went on 2 organised trips. One was the all day "spirit of Ibiza" which was nice to see other parts of the island but was literally on and off a coach all day with not much time to explore apart from the last part of the trip when they take you into the caves which was the highlight of the trip but it was a long hot day. The other trip was the Sunset trip on the boat. this was lovely and well worth the trip ( you get a 2hr free time to explore San Antonio.)
One word of warning if you are going on the transfers back to the airport, be there on time as they don't even check you onto the bus as it's just the driver, we got on and within seconds we were on our way!!
We definitely enjoy the Gold holidays without children. This is our second one. Last year we had the pleasure of meeting Matt from the entertainment team at the Yaramar Fuengirola who went on to win Britains Got Talent with his group "Collabro" read my other review for that hotel. Well worth a visit too.
Enjoy you holiday!!!

Room Tip: pool view . no noise after midnight unless people are sitting under your room after hours.
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  • Stayed August 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
3 Thank sue F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leeds, United Kingdom
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 27 August 2014

Hi we spent last week at the Panorama Hotel on all inclusive basis. We have been there twice before, last time 5 years ago. We booked a superior room this time and we were very pleased with our room . We overlooked the pool on the 2nd floor and had a massive room with large bathroom, dressing area and a double balcony. The bed was quite uncomfortable though and appeared to be just a foam mattress and didn't give at all.
The food was good with plenty of choice and always topped up regularly. The restaurant staff were very friendly and attentive and I would say this as improved since or last stay. I have to say that as other guests have commented on the restaurant is very hot with little or no air con, which made meal times quite uncomfortable so we chose to eat outside most evenings and had to hang about for a table to become vacant as there wasn't very many tables on the terrace.

The all inclusive drinks were a bit boring, sangria and cocktails were awful!!! Queues weren't a problem and waiter service outside at night was really good. Always a waiter about to order drinks.

The evening entertainment was not as good as our last visit to this hotel. No proffessional acts just Thomson staff and 70's club acts.

I was extremely disappointed to find the sun bed problem had not improved from previous visits. If you didn't put your towel on a subbed by 9am then you didn't get one! We looked out one morning at 5.30am so see guests walking around like zombies putting their towels on the beds. The same beds were still empty at 9.30am ?
The hotel supposedly use a card system in that if a sun bed is left unattended for 1 hour they put a red or green card on the bed. If it is still unattended after 2 hours then they put another card on the bed and remove the belongings on the reserved bed. In 7 days we never saw this happen once. Only lots of empty beds with towels reserving them .
We had to sit on the terrace one day and there was no sun brolly so I asked the pool attendent if he could get us a brolly but he told me I would have to go around and ask people who weren't using the brollys they had (some of which were positioned in the shade which never got the sun all day) I thought that was his job ? But it seems the hotel just don't want to actually deal with the problem and keep hiding their heads in the sand , even though we heard numerous complaints to staff whilst we were there.
Hotel management please note holidays are supposed to be stree free but when you have to get up at the crack of dawn just to get a sunbed it makes you feel very stressed. It doesn't happen at other hotels I have stayed in so there must be a way to sort it !

Room Tip: 2019 is an excellent room, very large with double balcony
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  • Stayed August 2014, travelled as a couple
    • Value
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Helpful?
4 Thank sampson478
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pontyclun
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 27 August 2014

Just returned from a week at the Panorama, I read a lot of the reviews before leaving and was a little concerned..... all I can say is ignore the moaners! Food was great and plentiful, staff where friendly an attentive, with a good selection of drinks and food on offer. Check in was swift and a cocktail while we waited, our room was as you would expect, with a pool view and was cleaned daily with towels if you wanted. Hotel staff were excellent and Tom and Hayley did an excellent job in the day entertaining. Only 2 little niggles, air con in the main dinning area needs to uprated and if you wanted a sunbed you had to be up early! That said if the hotel brought all the sun beds people seemed to have taken on to their balconies back to the pool area there would have been plenty!

  • Stayed August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
2 Thank Fully123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Street, United Kingdom
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 26 August 2014 via mobile

We have just got back from a week's stay at this hotel, and I must say ignore any negative reviews as we couldn't fault it!
We were greeted with a cocktail which is a nice touch, our room was exactly as u would expect we only slept and got ready in there and it done the job was cleaned daily with fresh towels.
We were facing the pool and couldn't complain of any noise!
The food and service was excellent always something too eat and nothing was ever too much hassle for the staff.
Entertainment was just as good we enjoyed every day and evening here and the bonus of no children :)
Will definitely return
Thank you for a great holiday and we are converted to Thomson gold hoildays now :)

Stayed August 2014, travelled with friends
Helpful?
3 Thank juicyjuicyo47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 26 August 2014

This was our first ever time staying in a Thomson Gold Hotel so we were very excited. We arrived after an extremely tiring journey and the hotel staff could not have been better. They spoke fantastic English and were very very helpful. Ignore the posters around the pool that say you are not allowed to reserve beds! Trust me you are, We saw people going down to the pool as early as 6am to grab a bed. The food was faultless. The best food we have ever eaten. Entertainment during the day was hilarious, Hayley and Tom made our holiday. Rooms were big and were cleaned every day. The hotel was immaculate and was done out to a very high standard. We are a young couple who like to keep busy on holiday and Es Canar provided plenty of entertainment. There are some lovely bars and restaurants to visit in the town. The All Inclusive drinks were very generous and there were plenty of different drinks to choose from. We would definitely visit the Panorama again and suggest anybody looking for a good quality hotel visits.

Room Tip: Pool Views are better than the Sea view rooms.
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  • Stayed August 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
3 Thank 450Lucy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 26 August 2014

Stayed here first two weeks in August, the rooms were nice and clean and the maids very friendly. The food was good, with a good choice to suit all tastes. The dining room however was very hot and uncomfortable, no air con on in a Thomson Gold! Come on put it on that's what we paid for ! The rooms were the same, I had mine set on low the whole two weeks and it never got below 25 degree's, making sleep difficult unless you had enough to drink! One woman was taking sleeping pills and said we had all paid top dollar to stay here, I agree that's my only complaint. I would think seriously about stopping here in high season again. Everyone was complaining about it but nothing got done, only one waiter said it's because of the expense!!. The entertainment was mixed and some were really good, Hayley and Tom did there best, but seemed to stick with the same guest all the time! the rest of the staff were very pleasant, couldn't fault them. Oh and who said it's the Germans putting towel's out on sunbed at silly o'clock, there was not one in sight as it's an English only hotel. Come on there was loads of bed's, gave us a laugh though watching you all sneak down every morning. We went to the beach most days, it was lovely and so was Calla Nova beach, made a change going there as the sea was wavy. Had a really nice holiday , Es Cana is lovely for family's and couples

Room Tip: pool facing rooms are quite
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  • Stayed August 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
3 Thank carol n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Alua Soul Ibiza

Property: Alua Soul Ibiza
Address: Playa Es Cana, s/n, 07840, Santa Eulalia del Rio, Ibiza, Spain (Formerly Hotel Marina Panorama)
Region: Spain > Balearic Islands > Ibiza > Santa Eulalia del Rio
Amenities:
Fitness Centre with Gym / Workout Room Restaurant Spa Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Santa Eulalia del Rio
#15 Luxury Hotel in Santa Eulalia del Rio
#22 Family Hotel in Santa Eulalia del Rio
#31 Romantic Hotel in Santa Eulalia del Rio
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Alua Soul Ibiza 4*
Number of rooms: 278
Official Description (provided by the hotel):
The ALUASOUL IBIZA is located on the sea front in the beach resort of Es Cana, only a few kilometres away from Santa Eulalia del Río. The hotel is an “adults only” hotel, specially thought of for those who wish to relax and unwind. It offers you a wide gastronomical choice, with a restaurant,cafeteria and snack bar. The accommodation offered by our hotel for adults in Ibiza is perfect for getaways and vacations for two, since it offers all the benefits and services of a gym, wellness and spa area, swimming pools… and an environment always ready for you to rest in well equipped rooms ... more   less 
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Also Known As:
Marina Panorama i Hotel
Alua Soul Ibiza Santa Eulalia Del Rio

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