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Catalonia Ses Estaques
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Reviews (1,846)
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Reviewed 31 October 2013 via mobile

Great location, great staff and very clean. Loved the Thomson staff especially the entertainment staff. As we were nearly the last to leave the hotel for the Winter it was rather odd but the staff did not slack.

Isabella was outstanding and clearly manages a fantastic team.

Our fellow travellers were very varied and all seemed to be enjoying themselves.

We would return again. We travel a lot and the standard of the service at this hotel
was great.

  • Stayed: October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank GilbertandBall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Giancarlo D, Director General at Catalonia Ses Estaques, responded to this reviewResponded 4 November 2013

Dear Valued Guest,
We would like to thank you for your feedback about your vacation at Ses Estaques and it's a pleasure to know that you enjoyed it.
We particularly appreciate your words about the Staff. This makes us feeling proud of the pleasant effort we put every day in our job.

Starting with myself and all my Colleagues we are delighted to have met your expectations and we are delighted to know through your comments that you are already thinking of returning to visit us again in the future. We shall try the utmost to fulfill your expectations.

Yours Sincerely,
Giancarlo Dell’Erba

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 October 2013

We spent a week here at the end of September, our first visit. As many other reviewers have said, the cleanliness, friendliness of the staff and quality and variety of the food cannot be faulted. The hands on attitude of senior management is unusual in a hotel of this type and is a big part of the success of this hotel. There is no problem obtaining a sunbed at any time as long as you are not worried about being round the pool. We found it preferable to be in the area looking out over the ocean. Plenty of parasols too.
I think the best rooms are allocated to repeat guests - we requested a high floor room but were given one on the first floor, overlooking the flat roof of the dining room and a boat repair yard.
A couple of minor points, the air conditioning in our room was barely adequate. It would keep the room cool enough overnight but had not the slightest chance of lowering the temperature late afternoon when the sun was full on the window.
Secondly, waiter service around the pool was a bit hit and miss but if you tried to go to the bar yourself, the waiters could get a bit arsey.
As I said, minor points, we will return.

Stayed: September 2013, travelled as a couple
2  Thank R C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Giancarlo D, Director General at Catalonia Ses Estaques, responded to this reviewResponded 4 November 2013

Dear Madam and Sir,
We would like to thank you for writing your opinion about your recent stay with us, being of the utmost importance for us and our main source to improve our facilities and service.
We appreciate your positive commentaries although we truly regret not having been able to fulfill all your expectations, we highly appreciate your opinion and we will definitely follow up your review in the way to take that "almost" away from your review's title.......

We certainly hope you will decide to visit us again in the future, thus giving us another chance not only to comply with, but to exceed your highest expectations.

Kind regards,
Giancarlo Dell’Erba

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 October 2013

Returned 23rd October from another lovely holiday at Ses Estaques. As has been said before everthing is spotlessly clean and the staff are all so friendly and welcoming. We thought the food was excellent and cooked as you waited. The fresh Tuna steaks were delicious also the daily Roast Joints. Offering porridge every morning was something you do not normally get in Spain but was very good. We decided to opt for a room overlooking the pool this time and the view is stunning. Our only complaint was that the Thomson Entertainment Team set up their equipment right below our balcony, announcing by microphone all the entertainment taking place every hour from 11.a.m. til 4.p.m. Some of the games were also played on this area, which meant if you wanted to relax on your balcony it was noisy. If we return to this hotel we would choose a room overlooking the tennis courts again as it was much quieter and the view is also very nice. The Thomson Production were excellent and as good as any in a West End production. The Comedian was very funny also. We felt that the resident entertainment team were more suited to a less mature audience!

Room Tip: A top room overlooking the tennis courts and the small bay is lovely and quiet and does not get the sun in the afternoon.
  • Stayed: October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank twoitalyfans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Giancarlo D, Director General at Catalonia Ses Estaques, responded to this reviewResponded 4 November 2013

Dear Madam and Sir,
We would like to thank you for writing your opinion about your recent stay at Catalonia Ses Estaques, being of the utmost importance for us and our main source to improve our facilities and service.
We really appreciate your positive review, it's a pleasure to know that you had a good time here with us and you will keep a good memory of Ibiza and our Hotel.
We certainly hope you will decide to visit us again in the future, thus giving us another chance not only to comply with, but to exceed your highest expectations.

Best regards,
Giancarlo Dell’Erba

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 October 2013

First timers at this property and were very happy. The staff are all friendly and smiling, nothing was too much trouble (which makes a change - usually the staff at some resorts can be a bit grumpy). The Thomson Team were great fun and made us laugh constantly. We usually go half board with the intention of eating out some evenings but we enjoyed our meals here so did not bother going out for dinner, there was ample choice, variety, no waiting for a table or a drink.

Only improvement would be to heat the pool a little as the water was too cold for me although some people did brave it, they do have 2 heated spas outside which were lovely.

There are lots of repeat guests - 1 or 2 of them are a little overbearing and they think it's ok to "interupt" the resident duo (who are also excellent) whilst they are singing - but you always get the odd person who thinks they are special!

Great hotel, will definatly recommend and return.

Room Tip: We were in 407 (top floor) overlooking sea, pool and marina. All rooms have nice views.
  • Stayed: October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank waresj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Giancarlo D, Director General at Catalonia Ses Estaques, responded to this reviewResponded 4 November 2013

Dear Madam and Sir,
We would like to thank you for writing your opinion about your recent stay at Catalonia Ses Estaques, being of the utmost importance for us and our main source to improve our facilities and service.
We really appreciate your positive review, it's a pleasure to know that you had a good time here with us and you will keep a good memory of Ibiza and our Hotel.

We are enchanted to know through your comments that you are already thinking of returning to visit us again in the future. We shall try the utmost to fulfill your expectations.
Always at your service,
Giancarlo Dell´Erba

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 October 2013

This was my third trip to the Ses Estaques. For the type of holiday I enjoy (total relaxation to recharge the batteries) I really think it cannot be bettered. The hotel staff are all very, very friendly. The rooms are spotless. I hope to return again in 2014.

  • Stayed: September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Lynn F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Giancarlo D, Director General at Catalonia Ses Estaques, responded to this reviewResponded 4 November 2013

Dear Madam and Sir,

We would like to thank you for your feedback about your vacation at Ses Estaques and it's a pleasure to know that you enjoyed it.

Starting with myself and all my Colleagues we are delighted to have you back in our premises again this year for the 3rd time and we hope to see you in the close future, being at your service and try once more to exceed your highest expectations.

Best regards,
Giancarlo Dell’Erba

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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