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“perfect location”

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Catalonia Ses Estaques
Certificate of Excellence
cheshire
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“perfect location”
Reviewed 21 June 2014

although this Hotel is officially a 3 star, it is a very well run and very clean Hotel, in the perfect spot by the sea although no beach, the beach is a short stroll away. The views are beautiful and a short 5 minutes stroll to the marina where there are lots of restaurants and bars, the lovely little town is approx 10 minutes walk on the promenade. The entertainment was excellent. Our only complaint is I did request a quiet room,but we were above the outside entertainment which goes on until midnight room 301 and then they stack the chairs so could not get to sleep until 12.30am so if this is not for you request room overlooking tennis courts which as a lovely view of the bay.
I truly feel the manager should go into room 301 at around 11.30pm and listen to the noise from
the stage I think he would be very shocked. All in all a good Hotel.

Room Tip: Ifs prefer to be in bed before 12 30am request room over looking tennis courts..This has nice view o...
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank samantha063
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Giancarlo D, Director General at Catalonia Ses Estaques, responded to this review, 23 June 2014
Dear Madam and Sir,
We would like to thank you for writing your opinion about your recent stay with us, being of the utmost importance for us and our main source to improve our facilities and service.
We appreciate your positive commentaries although we truly regret not having been able to fulfill all your expectations and we are very sorry that we couldn't offer you another room as we were fully booked. We highly appreciate your opinion and we will definitely follow up your review. Still I suggest you to ask you a different room for your next holiday.
We certainly hope you will decide to visit us again in the future, thus giving us another chance not only to comply with, but to exceed your highest expectations.

Best regards,
Giancarlo Dell’Erba
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
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  • Service
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Traveller tips help you choose the right room.   Room tips (557)
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English first
Ashington, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 21 June 2014

This was our first visit to the Ses Estaques Hotel, but it will definitely not be our last! Whilst the hotel could do with a bit of refurbishing (I understand some rooms have already been done) the welcome from all the staff (hotel and Thomson staff alike) is the best we have ever had. The position of the hotel is, we think, the best one in Santa Eulalia. It's right on the edge of the town overlooking the sea but is within easy, flat walking distance of the town via a lovely promenade which runs behind the marina. There are benches all the way along the promenade which make the walk even easier for those with mobility problems, such as my husband who walks with a stick.

We arrived very late in the evening but were pleasantly surprised that there was a cold supper awaiting us after we checked in, and as we were leaving just after breakfast was due to start, an early continental breakfast was also provided. It's little touches such as these which make all the difference between a good holiday and excellent one.

Nothing is too much trouble for the staff. The standard room we were allocated was on the ground floor with not much of a view, however, when I asked if we could move to a higher floor (and would be prepared to pay to upgrade to a superior room) we were shown a lovely room on the 4th floor the next day, and paid the extra to move there. The bathroom was bigger and there were other extras which were well worth the extra cost.

There is always something going on throughout the day and there is evening entertainment as well. However, some of the professional entertainers were better than others. The staff work tirelessly to make sure all the guests are happy, so whilst it would be a shame not to get out and about into Santa Eulalia and the rest of Ibiza, if you just wanted a relaxing holiday without moving too far you could do that here.

The food was good and plentiful and the dining room staff were excellent. The cleanliness of the hotel, both inside and out, was superb.

Overall, this is best holiday we have had in years. It's no wonder that so many of the guests seem to return time after time, many of those we chatted to had been there lots of times before.

It is definitely the lovely staff who make this hotel - even the chamber maids and outside grounds staff greet you with a cheery "ola" and a smile as you pass them in the corridors or grounds. The Thomson staff are always knowledgeable and helpful and answered any questions about what was going on in the area (even down to what time a fashion show which was being held in the centre of Santa Eulalia was starting that evening). Other hotels used by Thomson (notably the Sensatori in Tenerife) could do with sending their staff here to train in customer relations.

Room Tip: The 3rd and 4th floor rooms on the pool side of the hotel have excellent views over the sea and acro...
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Joyce E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Giancarlo D, Director General at Catalonia Ses Estaques, responded to this review, 23 June 2014
Dear Madam and Sir,
We would like to thank you for your feedback about your vacation at Ses Estaques and it's a pleasure to know that you enjoyed it. Lucky to have you as our Guests in the Hotel, we are encouraged by your kind words which will push us to improve even more day by day.
Starting with myself and all my Colleagues we are delighted to have met your expectations and we really hope to see you in the close future, being at your service once more.
Yours Sincerely,
Giancarlo Dell’Erba
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 19 June 2014

Beautiful views wonderful service lovely people. Never been to Ibiza before Santa Eulalia is really beautiful cant think we could have chosen better.
The hotel and the staff were lovely and we found the gentleman on reception i believe his name was Alex to be most helpful and always had a smile.

Room Tip: our room was lovely, on tennis court side , huge comfortable bed.
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank eee177
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Giancarlo D, Director General at Catalonia Ses Estaques, responded to this review, 21 June 2014
Dear Valued Guest,
We would like to thank you for your feedback about your vacation at Ses Estaques and it's a pleasure to know that you enjoyed it.
We particularly appreciate your words about the Staff. This makes us feeling proud of the pleasant effort we put every day in our job.
Starting with myself and all my Colleagues we are delighted to have met your expectations and we really hope to see you in the close future, being at your service once more.
Yours Sincerely,
Giancarlo Dell’Erba
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kingston-upon-Hull, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 15 June 2014

The hotel is set in a lovely location with beautiful views, own private little beach and a pleasant ten minute walk into the town with many bars and restaurants to choose from. The staff were very happy and helpful, particularly on the reception desk and in the restaurant. The restaurant was self service and generally I found the food very good, with a good variety of choice. The restaurant staff were SO friendly and attentive and we have never been served so quickly with our drinks/wine etc. The clientele were mainly of an older generation and also very friendly. The hotel seemed really caring and obviously many people were returning to them year after year. The hotel is next to the boatyard by the marina, but not that it caused any kind of a problem. We did however wish we had upgraded to a superior room. The room was clean, but basic and the bedding looked tired. We had paid to keep our room on the last day as we were travelling home very late. We were told however that we had to change to the room next door! This room was so much nicer and for the little extra supplement, well worth the money. The entertainment room was a little disappointing. As it was early June the entertainment was still inside at night, which was a shame. The room was very crowded which many restricted views of the stage, it was hot and quite claustrophobic. The outdoor areas and seating were lovely and we really enjoyed sitting outside both day and evening enjoying the beautiful views. Make sure you take a camera. I loved the holiday and the hotel.

Room Tip: Definitely upgrade. The rooms are so worth the little extra supplement. We had a ground floor room...
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank debra b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Giancarlo D, Director General at Catalonia Ses Estaques, responded to this review, 16 June 2014
Dear Valued Guest,
We would like to thank you for your feedback about your vacation at Catalonia Ses Estaques and it's a pleasure to know that you enjoyed it.
Starting with myself and all my Colleagues we are delighted to have met your expectations and we really hope to see you in the close future, being at your service once more.
Yours Sincerely,
Giancarlo Dell’Erba
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Darlington, United Kingdom
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 15 June 2014

This was our first holiday in Ibiza. We chose this hotel / resort after reading trip advisor reviews. We certainly weren't disappointed. What a lovely place to stay. Everything about it was first class. We can't understand why it is only a 3 star hotel. It should be at least a 4 star. We asked for a high floor & that's what we got. The setting is perfect on the edge of this 'classy' resort. There were plenty of sunbeds available at different areas of the hotel grounds. We chose those by the sea. The Ses Savines restaurant & beach club was a great place to relax with a drink & the 'free' meal there was a nice change. Jimmy, the Thomson rep was very helpful. We will definitely be back.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Mike190728
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Giancarlo D, Director General at Catalonia Ses Estaques, responded to this review, 16 June 2014
Dear Madam and Sir,
We would like to thank you for writing your opinion about your recent stay at Catalonia Ses Estaques, being of the utmost importance for us and our main source to improve our facilities and service.
We really appreciate your positive review, it's a pleasure to know that you had a good time here with us and you will keep a good memory of Ibiza and our Hotel.
We certainly hope you will decide to visit us again in the future, thus giving us another chance not only to comply with, but to exceed your highest expectations.

Best regards,
Giancarlo Dell’Erba
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stoke-on-Trent, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 14 June 2014

This hotel is in a great location probably the best in Santa Eulalia, but not for us. The average age of the guests must have been 75 and the hotel catered very much for them. The food was poor, not a lot of choice and mainly geared up to the English tastes of meat and two veg with an English breakfast. The fruit juce tasted like orange squash and was not freshly pressed but came out a machine!! The coffee was awful and again not given in a pot for breakfast but was out of a machine and the milk tasted like evaporated. The rooms are very tired and so were we as we were woken up every morning by other guests flushing toilets and scraping chairs or banging doors as early as 6 most mornings. The walls were so thin we could hear snoring every night from other residents !! The older people did seem to be enjoying themselves and were very friendly with each other but if you are under 70 I would advise that you stay elsewhere. I cannot comment on the hotel entertainment as we went out every evening and discovered a great bar just down by the marina called Liquido and we recognised alot of the hotel's younger residents in there also. All in all a lovely resort but we were let down by the hotel

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank dbdb301
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Giancarlo D, Director General at Catalonia Ses Estaques, responded to this review, 16 June 2014
Dear Madam and Sir,

First of all we would like to thank you for choosing Catalonia Ses Estaques for your vacation; the opinion of our Guests is of the utmost importance to us and our main source to improve our facilities and service.

We truly regret not having been able to fulfill your expectations; we would like to inform you that we took note of your commentaries. We are going to apply corrective measures whether necessary in order to avoid similar problems in the future although it would have be more helpful for both if you would have mentioned your dissatisfaction to us in the way to explain or mend, eventually, any inconvenience you might have experienced.
Service quality is our major concern in the Hotel so we really do appreciate any comment that helps us to improve our service standards.
It is difficult to please 100% of our Clientele but we try hard on achieve it and our repeater Guests, which are 45% of the total presence of one of the most fully booked Hotel in Ibiza where they feel at “home away from home” and, of which, are part of the Catalonia Family, gives us a lot of satisfaction nonetheless considering that most of the reviews are positive and Ses Estaques is nº1 in tripadvisor.
Finally I don't think you should have blamed us as probably, it was your choice to choose our Hotel and between Thomson Agencies and the web reports, it is easily understandable the Hotel atmosphere.

We really hope you will decide to visit us again in the future, thus giving us another chance not only to comply with, but to exceed your highest expectations and demonstrate that our commitment towards your satisfaction is a reality and not mere words.

Best regards,
Giancarlo Dell’Erba
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Accrington Lancs
Level Contributor
30 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 14 June 2014

My husband and I can totally understand why people come back to this hotel time and time again, this was our first visit and it will not be our last. So this hotel does not have the wow factor other hotels have but we have found our home from home, a clean, comfortable and very friendly place.
We stayed at the Hotel Catalonia Ses Estaques 6th- 13th June 2014, we asked for a high floor with sea view, we got one on the pool side….stunning view….perfect…beautiful location and lovely grounds.
We really cannot find a single negative thing to say about this hotel or the staff so I don’t feel the need to go on and on, we just know we will be back and I think that says everything.
hasta pronto no adiós Ses Estaques

Room Tip: evening sun ask for pool side, all rooms have sea views
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank HJFLancs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Giancarlo D, Director General at Catalonia Ses Estaques, responded to this review, 16 June 2014
Dear Madam and Sir,
We would like to thank you for your feedback about your vacation at Ses Estaques and it's a pleasure to know that you enjoyed it. Lucky to have you as our Guests in the Hotel, we are encouraged by your kind words which will push us to improve even more day by day.
We are enchanted to know through your comments that you are already thinking of returning to visit us again in the future. We shall try the utmost to fulfill your expectations.

Yours Sincerely,
Giancarlo Dell’Erba
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Catalonia Ses Estaques

Property: Catalonia Ses Estaques
Address: Cala Ses Estaques, 07840, Santa Eulalia del Rio, Ibiza, Spain
Phone Number:
Region: Spain > Balearic Islands > Ibiza > Santa Eulalia del Rio
Amenities:
Bar / Lounge Beach Restaurant Shuttle Bus service Swimming Pool
Hotel Style:
#1 Luxury Hotel in Santa Eulalia del Rio
#1 On the Beach Hotel in Santa Eulalia del Rio
#1 Romantic Hotel in Santa Eulalia del Rio
#2 Family Hotel in Santa Eulalia del Rio
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Catalonia Ses Estaques 4*
Number of rooms: 158
Official Description (provided by the hotel):
A modern hotel located on the seafront near Santa Eularia des Riu , one of the largest, most beautiful towns of Ibiza, just 16 kilometres from the capital. In Santa Eularia des Riu you will find excellent restaurants and beaches, renowned for their beauty and tranquility. Catalonia Ses Estaques is situated in a luxuriant pine forest and enjoys fantastic views over the marina and the town centre. Guests can enjoy a wealth of facilities including a superb terrace with garden, swimming-pool, bar, solarium and two Jacuzzis. ... more   less 
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Also Known As:
Catalonia Ses Estaques Hotel
Hotel Ses Estaques
Catalonia Ses Estaques Ibiza/Santa Eulalia Del Rio

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