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“Good holiday but beware the rip offs”

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Catalonia Ses Estaques
Reviewed 7 July 2014

This hotel when built no doubt deserved its stars but now is in need of a little TLC. Missing tiles in bathroom. The prints on the walls faded to a beige colour.Lift floor numbers do not correspond to the floor number as you emerge. Nothing to spoil the holiday but detracts. The big gripe is that Thompsons pay the hotel so little that they have to rip you off for everthing extra. Jug of Sangria 11 Euro in the nearby super market 2 Euro a litre. Use of safe key for two weeks 40 Euro. 15 mins computer use 1 Euro. The coffee machine which works perfecly every morning at breakfast is out of order every evening at dinner. Cup at the bar 1.85 Euro !!! If you want a daily paper to read prepare to read The D Mirror or D Mail ! They cannot get the Telegraph but every paper shop in town can.
Despite all the above you will enjoy a holiday here, the food is excellent, the staff always helpful and the situation very pleasant. Check for Jelly fish prior to diving in. I did not.

  • Stayed: September 2013, travelled as a couple
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2  Thank Corps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Giancarlo D, Director General at Catalonia Ses Estaques, responded to this reviewResponded 8 July 2014

Dear Madam and Sir,

We would like to thank you for taking some of your time and writing down your thoughts and experiences about us and sharing them on the tripadvisor, as your review is very much appreciated for us.

It has been a great pleasure for us to have you as our Guests in the Hotel and your kind words only encourages us to try to improve day by day. However, we are very sorry not to have covered your expectations regarding the some issues you pointed out but, please let me answer to your point to clarify them:
• If there is a missing tile in the bathroom it must have been an accident as our maintenance would replace it straight away
• Lift floor numbers are correct. Maybe are different from what is your point of view but, in Spain are displayed in this way
• I don’t know from where you took the information about the payment that Thomson makes to the Hotel but, I can assure that you are wrong as the fee is more than correct and average with the rest of the hotel’s structures
• The sangria price as well is an average price between all Hotel and Bars in the island. Of course if you go to the supermarket you will find it cheaper but as well won’t be prepared fresh, it won’t be of the same quality, it won’t be served you by a waiter and especially you won’t drink it on a terrace looking at the Mediterranean sea and listening and watching to our musicians and production shows
• The coffee machine it is not out of order during dinner but, simply, it is not an inclusive drink at dinner

Service quality is our major concern in the Hotel so we really do appreciate any comment that helps us to improve our service standards.

Please be aware that I have taken notice of it and I shall try to amend what really affects the service and the Hotel; as for us, our most important achievement is to fulfill your expectations.
We hope that this does not stop you from coming over to see us again in the future.

Best regards,
Giancarlo Dell´Erba

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1,133 - 1,139 of 1,846 reviews

Reviewed 5 July 2014

Just back from a week at this hotel,cannot fault the holiday in any way.Staff cant do enough and are very smiley.Food is delicious and varied.Setting of the hotel wonderful.Good evening entertainment close enough for a lovely stroll along prom to the town.Sad to leave.

Room Tip: I liked the rooms facing pool and entertainment but if you prefer more quiet go for rooms facing ten...
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  • Stayed: July 2014, travelled as a couple
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6  Thank sandy1301
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Giancarlo D, Director General at Catalonia Ses Estaques, responded to this reviewResponded 7 July 2014

Dear Madam and Sir,
We would like to thank you for your feedback about your vacation at Catalonia Ses Estaques and it's a pleasure to know that you enjoyed it.
Starting with myself and all my Colleagues we are delighted to have met your expectations and we really hope to see you in the close future, being at your service once more.
Yours Sincerely,
Giancarlo Dell’Erba

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 July 2014

We have visited this Hotel many times and each time it just gets better. The location is perfect and the staff are all very friendly but also very efficient. They always try their best to fulfil any requests for a particular room or particular side of the Hotel. The reception side is the quieter side with views of the sea and small bay. The pool side can be noisier in the evening and is very hot in the afternoon. The rooms are comfortable and always extremely clean. There is plenty of choice in the dining room and all tastes are catered for. The entertainment reps Erica and Ailsa worked very hard. There was always something going on if you wanted to join in but there was no pressure and you could just relax if you wanted to. There are plenty of sunbeds in various places around the hotel so you can find a quiet place if that's what you want. We have made many friends over the years and will be back again next year.

  • Stayed: June 2014, travelled as a couple
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1  Thank SusieB262014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Giancarlo D, Director General at Catalonia Ses Estaques, responded to this reviewResponded 7 July 2014

Dear Valued Guest,
We would like to thank you for your feedback about your vacation at Ses Estaques and it's a pleasure to know that you enjoyed it. Lucky to have you as our Guests in the Hotel, we are encouraged by your kind words which will push us to improve even more day by day.
We are enchanted to know through your comments that you are already thinking of returning to visit us again in the future. We shall try the utmost to fulfill your expectations.
Always at your service,
Giancarlo Dell´Erba

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Reviewed 3 July 2014

We stayed at this Hotel for the first time from 14th -28th June and would be very happy to return. We knew the Hotel as we have walked over the coastal path from Es Cana many times when staying there and had lunch at Ses Estaques and decided it was the place for us this summer. We paid the supplement and upgraded to a Superior room. I had emailed Monica last year about this and asked if she could find us a high floor poolside (thank you Monica) we got what we asked for and in our opinion it was worth paying the extra.
Our room was kept beautifully clean and tidy and the huge bed was the most comfortable bed we have ever slept in abroad.
The restaurant was run very efficiently, there was a good choice of food and we had no complaints at all.
The Hotel is very well positioned and on the flat, so good for anyone with mobility problems.
The staff are very friendly and happy to help with any queries and so are the Thomson team.
On the morning we left however, one of the reception staff opened the luggage room and we had to get our own bags out and carry them over the gravel to the coach as there was no one there to help. We weren`t expecting this as we had seen the man putting all the suitcases in front of the doors by reception and then lining them up ready to take them out to the coach for the clients when they left. An oversight perhaps? and as we have said, we will happily return here and recommend it to others. A lovely holiday.

  • Stayed: June 2014, travelled as a couple
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4  Thank Margaret P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Giancarlo D, Director General at Catalonia Ses Estaques, responded to this reviewResponded 7 July 2014

Dear Madam and Sir,

We would like to thank you for taking some of your time and writing down your thoughts and experiences about us and sharing them on the tripadvisor, as your review is very much appreciated for us.

It has been a great pleasure for us to have you as our Guests in the Hotel and your kind words only encourages us to try to improve day by day; however, we are very sorry for the inconvenient occurred with suitcases which was not intentionally done as the Bellboy was busy with another work. Still, we kindly ask you to tell us to mend any need and help you straight away.

Please be aware that I have taken notice of it and I shall try to amend the above; as for us, our most important achievement is to fulfill your expectations.

Forgive us once more, for not making your holiday as enjoyable as expected and we hope that this does not stop you from coming over to see us again in the future.

Best regards,
Giancarlo Dell´Erba

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 June 2014

The hotel is ideally positioned in Santa Eulalia, the hotel reception staff were friendly and efficient, on the negative side care must be taken when booking a room, some rooms are poorly positioned also our room furniture and fittings before asking to move at a small premium per night was looking rather tired, the Hotel food was excellent but the restaurant got too busy at early peak opening time and there was too little staff to clear tables of previous occupants. Having spoken to fellow holiday makers who have returned to the Hotel many times it would appear that Thomsons holidays run a Bedroom lottery as people with past knowledge ring up the hotel before travelling and request their favourite Room.

Room Tip: see note on room position/location. contact before you travel if possible.
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  • Stayed: June 2014, travelled as a couple
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1  Thank gmortimer1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Giancarlo D, Director General at Catalonia Ses Estaques, responded to this reviewResponded 30 June 2014

Dear Madam and Sir,
We would like to thank you for your feedback about your vacation at Catalonia Ses Estaques and it's a pleasure to know that you enjoyed it.
Starting with myself and all my Colleagues we are delighted to have met your expectations and we really hope to see you in the close future, being at your service once more.
Yours Faithfully,
Giancarlo Dell’Erba

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 June 2014

It was our first time in Ibiza, and it won't be our last! The location; the hotel,staff and especially Santa Eulalia did not disappoint! Situated right on a rocky beach this hotel does have an older repeat clientele - they come back because it's excellent! The view out to sea is stunning, watching the boats coming in and out of the harbour is a lovely way to spend your time. We've been to many Thomson Gold hotels, and this is one of the very best. The staff can not do enough to help. We had made a room request rather late before travelling, and we got exactly what we'd asked for. Yes, some of the rooms are dated, but are very clean,comfortable and have great views from the balconies. And yes the choice of food maybe geared towards the British tastes, but it's mostly British guests, and they are very satisfied. The Thomson reps are very well informed,they even have a local interest rep. And as it was our first time we took advantage of their knowledge. It's a great location to explore from; buses are very cheap and accessible, the diesel trains are fun and interesting and the ferry boats are close by and fantastic value. There are some really excellent places to eat and drink around the marina; the Sky bar behind the hotel is really cool and has fabulous views, and when you have your meal at Ses Sevinas-stay and watch the sunset....the setting is wonderful. (We did take issue with the regulars who were out at 6am putting several towels out on the seafront sunbeds, but we spoke to Isabel about that and although that's not a fault of the hotel, she promised to look into a resolution for that.) All in all, a great place to have a holiday! I think we may become regular visitors in future ourselves!

Room Tip: Sun in the afternoon with Marina view-poolside, sun in the morning tennis court side
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  • Stayed: June 2014, travelled as a couple
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3  Thank APFromCramlington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Giancarlo D, Director General at Catalonia Ses Estaques, responded to this reviewResponded 30 June 2014

Dear Valued Guest,
We would like to thank you for your feedback about your vacation at Ses Estaques and it's a pleasure to know that you enjoyed it.
We particularly appreciate your words about the Staff. This makes us feeling proud of the pleasant effort we put every day in our job.
Starting with myself and all my Colleagues we are delighted to have met your expectations and we really hope to see you in the close future, being at your service once more.
Yours Sincerely,
Giancarlo Dell’Erba

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 June 2014

This was our first visit to the Ses Estaques- unlike a great many of our fellow guests. Sometimes felt like a clique with seemingly everybody, staff and holidaymakers alike, greeting returnees.
( one couple had returned 28 times ) - so really they deserve a warm welcome and I do not begrudge them that.
I can see why people return. The hotel is small, safe, immaculately kept and has a wonderful team of people working to make our holiday special( 75 of them). The food is good, varied and plentiful
( as per other reviews- yes- the vegetables are not fresh and not hot enough- a standalone standard microwave to heat these up is not really the answer? ). However overall it was well cooked, well presented and delicious. Our bedroom was a bit tired-particularly the bathroom- but it was so clean and fresh and exactly where we had asked Monica, ( thank you) prior to our arrival, to put us, so it was not an issue to us. And thank you Dulce for making such a good job of cleaning our room.
Whilst there were plenty of sun beds, sun bed reserving was a big problem if location is an issue. One lady said that after laying towels at early o'clock a couple had then taken themselves off to Es Cana and the hippy market not to return till after lunch. Not right really and on the face of it not managed by the hotel at all?
We travelled with Thomson( terrible transfer from airport awaiting four passengers ( for at least 40 minutes!) who failed to materialise and then 7 stops prior to ours! However on a plus for Thomson's Erica and Ailsa were brilliant entertainment reps and Jimmy did a fine job on the admin side. We enjoyed the quizzes and the entertainment of an evening.
Overall then... Just brilliant! Thanks to everyone who made our holiday special and I do believe you do listen to your customers and try very hard to be the best- which is why we would be tempted back!

Room Tip: Rooms Overlooking pool maybe found noisy as overlooks entertainment area- but it was just right for...
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  • Stayed: June 2014, travelled as a couple
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Thank rickbear1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Giancarlo D, Director General at Catalonia Ses Estaques, responded to this reviewResponded 30 June 2014

Dear Madam and Sir,
We would like to thank you for writing your opinion about your recent stay at Catalonia Ses Estaques, being of the utmost importance for us and our main source to improve our facilities and service.
We really appreciate your positive review, it's a pleasure to know that you had a good time here with us and you will keep a good memory of Ibiza and our Hotel.
We certainly hope you will decide to visit us again in the future, thus giving us another chance not only to comply with, but to exceed your highest expectations.

Best regards,
Giancarlo Dell’Erba

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Catalonia Ses Estaques

Address: Cala Ses Estaques, 07840, Santa Eulalia del Rio, Ibiza, Spain
Phone Number:
Region: Spain > Balearic Islands > Ibiza > Santa Eulalia del Rio
Amenities:
Bar / Lounge Beach Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Santa Eulalia del Rio
#2 Family Hotel in Santa Eulalia del Rio
#3 On the Beach Hotel in Santa Eulalia del Rio
#7 Luxury Hotel in Santa Eulalia del Rio
Price Range: £118 - £253 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Catalonia Ses Estaques 4*
Number of rooms: 158
Official Description (provided by the hotel):
A modern hotel located on the seafront near Santa Eularia des Riu , one of the largest, most beautiful towns of Ibiza, just 16 kilometres from the capital. In Santa Eularia des Riu you will find excellent restaurants and beaches, renowned for their beauty and tranquility. Catalonia Ses Estaques is situated in a luxuriant pine forest and enjoys fantastic views over the marina and the town centre. Guests can enjoy a wealth of facilities including a superb terrace with garden, swimming-pool, bar, solarium and two Jacuzzis. ... more   less 
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Also Known As:
Catalonia Ses Estaques Hotel
Hotel Ses Estaques
Catalonia Ses Estaques Ibiza/Santa Eulalia Del Rio

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