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“A GREAT HOTEL BUT POOR MANAGEMENT”
Review of Agroturismo Atzaro

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Agroturismo Atzaro
Certificate of Excellence
Paris, France
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“A GREAT HOTEL BUT POOR MANAGEMENT”
Reviewed 19 December 2011

We stay at Atzaro 3 nights, the hotel and atmosphere was excellent, the balinaise style and decoration are superb, the only thing is the management totaly under the standing of the hotel. this is the only thing, but very important due to the hotel, must be change absolutly.

  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank parisgoa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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337 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (26)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
London, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 31 October 2011

Atzaro came as a lucky escape and very last minute for myself and 2 friends for a chilled, but luxurious holiday in late August, 2011.

It is undeniably one of the most unique and stylish hotels I'd ever seen and every detail so refined with exquisite taste. I am not rating it as excellent because the staff does not match the atmosphere. I realize it's Spain, and being American, we do have higher standards, however, the management are doing a severe disservice to this stunning hotel if they don't sort it out soon.

We needed a spare bed in a double superior suit and it was like sleeping on wooden plank, and although we were paying an additional 80EUR for a third person, we asked several times for an improvement to the bed and after the 3rd night, (out of 5) management claimed to change the mattress, but it was no different. we were paying about 575EUR a night for one of us to feel as though they were sleeping on a hard floor.

My other issue was due to the fact that so many people were visiting Atzaro for the day or coming for dinner, yet guests were not treated any differently than a day visitor. It would become a bit busy at either pool with friends of employees and left us having to fend for ourselves for lounge chairs or "beds".

On day 6, I finally met THE Manager and I said it's nice to finally meet you and we really like it here. His response was, "We hate Atzaro throughout the summer", which was rather shocking. I love Spain and appreciate the cultural differences, but there was so much tension between other guests and the staff that it made it quite uncomfortable.

It is very special and rather beautiful, but they need a entire lesson in staffing and hospitality, but then again, they could probably survive on weddings, events and the spa, so perhaps this is why they are so cavalier toward actual hotel guests?

  • Stayed August 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Valentina G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 30 September 2011

I went with my wife to get married in Ibiza and stay at what looked to be a perfect choice atzaro.! After viewing the luxury hotel with it's many pools and chill out areas it was certain to be a great choice. They just forgot to tell us one maybe slightly important thing, at the same time a tv team and band plus singers and giant sound production team from Holland's got talent.(which by the way it hasn't trust me we listened to the horrible noise for 4 days and 4 nights.) would be sharing our honeymoon hotel.well when I say sharing I actually mean a complete take over to the point my wife and I were not able to use the main pool the chill out areas or any of the bars or sushi bar at night. Although we could have used it in the day , we decided it's not much of a chill out when having 5,000 watts of crap noise pumped through your ears.every night we tried to use the chill out area or bar just to have a night cap, we were rudely asked if we were staying in the hotel ( em yes only the most expensive room in the hotel paying a lovely 565euros per noisy and unrelaxing night)we were told every night that the areas were closed due to VIP events. If we had been told this prior to us booking and organizing our wedding that this giant and disruptive event would be taking place, we never would have stayed at atzaro.atzaro is not a hotel that cares about the customer or their views it's more of a venue than a hotel.! We made a complaint and were told something would be done once again Atzaro failed us . We paid full price for a very disruptive 4 nites spent in our room because we weren't aloud anywhere else. Sorry this is VIP area is what will stick in my head when I think of atzaro. I won't tell you about the food because all we had was sweaty Parma ham and over cooked horrible scrambled egg for our 5* hotel the breakfast could have been alot better, again this is probably due to the fact they had VIP to deal with not enough time or care for us average paying customers. 1 good thing and only one, the cleaners were great .thanks hope to never return . Rip off.

  • Stayed September 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
18 Thank Oleiradal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amsterdam, The Netherlands
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 20 September 2011

It was late March. We got a room, but could change (after the incredible party organized for everybody on the island !!!... and a bottle of champagne and delicious fruits on our table...), the next day to another room , a bigger one , for the same price. What a kind gesture!
The room was breath taking. The staff would bring us wood to make our own fire. Delicious shampoo 's and bath foams every day; home made bread and cheese and eggs with salmon and would you like something else ? breakfast served even in the afternoon.... A wonderful receptionist, a waiter with a memory, spotless cleaners, staff always there at help, and funny too, an impressive spa (for free for locals, that month (!!)... What a kind gesture!!)
We slept and ate and walked and picked oranges and felt... so happy! Atzaro is an extraordinary beautiful place, made by beautiful souls, it's a place that you would like to own and share with all the beautiful souls you know, as if it were your home.
Spend a day there, and feel...happy all day.

Room Tip: Ask the receptionist, to show you rooms and choose one that you like the best, as each room has it...
See more room tips
  • Stayed March 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mika689564
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barcelona, Spain
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 2 September 2011

Atzaro is listed ad an agriturism but is instead a very cool elegant place rich of surprise.
From the Balinese atmosfere of the common areas to the luxury of the private room is a truly unique experience.
It is away from the crowd of Ibiza town and has almost every night its own entretaiment .
The restaurant is very good. Usually meet interesting people spending the night there.

  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank trippyBarcelonaSpain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
107 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 23 August 2011

Overall a great break - we go to Ibiza a lot and this was the 1st time out of season and away from the main tourist areas - right next to 4 of the best restaurants on the island. The service, rooms, decor, ambiance, breakfast, the lot were spot on. I dont know what it was missing - still cant put my finger on it. Think I had dodgy meal on day 4. Still big recommendation! Go there!

  • Stayed May 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank TravelHamster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norwich, United Kingdom
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 3 August 2011

We went to Atzaro for a birthday lunch, the lady at reception was very helpful, but that's were the service ended. The other staff were condescending and patronizing, the waiter asked if our starters were what we were expecting. When I asked about one of the main courses, he did not describe it at all, just it would be a good choose, when it arrived, it had apricots and cherries with it, which I don't like and would not have chosen if he had told me. We had to ask three times for some water and twice for coffees. The starters and desserts were ok, but the main courses lacked imagination. We got the impression you had to have more money than sense to stay there. There are much better places to go in Ibiza. we will not being going to Atzaro again and recommend you don't either.

  • Stayed August 2011, travelled with family
    • Value
    • Service
Helpful?
8 Thank Bridget008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Agroturismo Atzaro

Property: Agroturismo Atzaro
Address: Pasaje Joan Mari Cardona KM 15, 07840, Santa Eulalia del Rio, Ibiza, Spain
Region: Spain > Balearic Islands > Ibiza > Santa Eulalia del Rio
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Santa Eulalia del Rio
#6 Spa Hotel in Santa Eulalia del Rio
#12 Romantic Hotel in Santa Eulalia del Rio
#12 On the Beach Hotel in Santa Eulalia del Rio
#15 Luxury Hotel in Santa Eulalia del Rio
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Agroturismo Atzaro 4*
Number of rooms: 24
Reservation Options:
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Also Known As:
Agroturismo Atzaro Hotel
Agroturismo Atzaro Ibiza/Santa Eulalia Del Rio

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