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“Dated,overcrowded, but clean”

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Tropic Garden Aparthotel
Certificate of Excellence
York, United Kingdom
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Dated,overcrowded, but clean”
Reviewed 4 June 2014

A big disappointment, so much was expected. On arrival we were given a standard apartment which was shabby, in need of decorating and a refurbishment, the single beds are poor quality, no decent view, so generally overpriced and 3* at the most. The pool area is vastly overcrowded with shabby,broken,old loungers, really noisy, it's ok if you have small children, but you are better off on the beaches for relaxation. It is clean everywhere, but so is my garden shed. Avoid if you are a couple, it's overpriced and horribly crowded,we chose to eat out despite having paid for meals.

Room Tip: Pay the extra for a superior sea view room or try elsewhere
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  • Stayed June 2014, travelled as a couple
    • Value
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Helpful?
3 Thank SWYork_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Garden H, Gerente at Tropic Garden Aparthotel, responded to this review, 23 June 2014
First of all we would like to thank you to have chosen the Hotel Tropic Graden to spend your holidays.

Thank you very much for your comments they are very important for our customers and for us.


Regards
Javier Llabrés
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Lichfield
Level Contributor
95 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 210 helpful votes
Reviewed 3 June 2014

There is nothing particularly bad or good with this hotel. Overall it represents decent value for money.
On the positive side it is well located about 10 mins walk from the Marina where there are loads of shops, places to eat and nice beaches. Breakfast was also OK with a decent selection and the pool areas seemed good and clean.
Our room (a studio) was very basic, but clean. Unfortunately it was noisy and we had no Wifi signal - Wifi only seemed decent in reception.
Service in the hotel was also average, a little slow at reception though pleasant and friendly.

Room Tip: Close to reception for good Wifi, higher floor for better views.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
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Helpful?
2 Thank bonnpritch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Garden H, Manager at Tropic Garden Aparthotel, responded to this review, 23 June 2014
First of all we would like to thank you to have chosen the Hotel Tropic Graden to spend your holidays.

We are very sorry to not having met your expectations

Thank you very much for your comments they are very important for our customers and for us.


Regards
Javier Llabrés
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 June 2014

A huge big thank you to the entertainment staff for keeping our boy's Andy and Joseph busy, while my husband and I sat back and enjoyed watching them having fun in the sun! A big thank you goes to Gonzalo for presenting Andy with a certificate for, "Best Mini Disco Dancer!" You made Andy's holiday! Joseph has down loaded the song , "Ooh Eeh Ooh Aha," on to his eye pad for his school bus trip, he says it's the best song he's ever heard!

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nira F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Garden H, Manager at Tropic Garden Aparthotel, responded to this review, 17 June 2014
First of all we would like to thank you to have chosen the Hotel Tropic Graden to spend your holidays.

Thank you very much for your comments they are very important for our customers and for us.

Hoping to see you again among us.

Regards
Javier Llabrés
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
uk
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 2 June 2014

Just returned from a weeks holiday at the tropic gardens, travelled with my husband and 2grandaughters..first impressions were great, lovely clean reception, quick check in..room was big enough for all 4of us. The hotel was very clean in all areas the food was delicious with a wide variety, girls loved it, so did we...I would recommend this hotel to anyone..a wonderful holiday!,

  • Stayed May 2014, travelled with family
    • Value
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    • Cleanliness
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Helpful?
3 Thank lottie2a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Garden H, Manager at Tropic Garden Aparthotel, responded to this review, 1 August 2014
First of all we would like to thank you to have chosen the Hotel Tropic Graden to spend your holidays.

Thank you very much for your comments they are very important for our customers and for us.

Hoping to see you again among us.

Regards
Javier Llabrés
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle upon Tyne, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 June 2014

Out of everything I loved, the staff were by far the most. Our favourites, Gonzalo, Javi and Kayleigh were not only brilliant to play with but also made genuine friends. At the end of our stay, it was sad to leave knowing that we wouldn't see them ever again. This made the civilise very fun to play. The aim to beat Gonzolo at every activity was hard, although the laughter you got out of it was fantastic. The entertainment team and indeed the rest of the staff were also very enthusiastic and you could tell they really loved the job they did which made us love our stay. The football, water basket, volleyball and the rest of the activities became the highlights of the day, knowing you'd be playing with your new friends. The only problem we did have (which is a small one) is the price of the pool table. €2 is hardly cheap for one game where in England you pay 20p for a game. This price should be lowered massively!
Overall then our stay wouldn't be the same without the best entertainment team we've ever seen. Big thanks to Gonzolo, Javi, Kayleigh, Valentina, Ana, Sara and Yaliris for making our stay a pleasure! PS thanks for my "Best MiniDisco Dancer" diploma!

From Andy and Joe.

Room Tip: Anyone above reception so that you can look over the pool and the sea
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Andy F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Garden H, Manager at Tropic Garden Aparthotel, responded to this review, 1 August 2014
First of all we would like to thank you to have chosen the Hotel Tropic Graden to spend your holidays.

Thank you very much for your comments they are very important for our customers and for us.

Hoping to see you again among us.

Regards
Javier Llabrés
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 June 2014

Returned today from an 11 day trip to this hotel, family of four with two children aged 10 and 8 years.. We arrived just before half term which was heaven, plenty of sun loungers round the pool, but many of them broken or sagging. Once half term arrived we had to queue at all areas-pool bar,dining room, main bar and of course, sunbeds. Evening meal is not served until 19.30, which with children, we found to be quite late. Dining room would then become a cattle market, with no area for kids buffet. I would suggest the hotel does a two-sittings for dinner during peak season with families with small children dining at an earlier slot. Also noticed,the glasses used in the dining room are tiny, far smaller than those in the bar. The pool bar can be annoying to queue at, we found this hotel to be tight when offering all inclusive. Eg cake at the poolside bar, one tray of cake was put out no matter how many guests, during half term, there was not enough. I overheard someone asking if there was any more and they were told no! All hotels that we have stayed at previously on an all inclusive basis, food and drink has been available consistantly. Entertainment is not great, consisting of the on-site entertainment team who do their best, but we found to be boring, miming to songs and with no audience participation, constantly having to sit and watch them. We were not impressed by the Horror show, this was not appropriate with many young children screaming and becoming frightened, resulting in parents having to take their kids back to their rooms? The kids mini-disco was very slow, doing approx 3 songs and then half hour gap to the show performance. The entertainment is not up to the price we paid for the holiday and the hotel is profiting massively from this, paying these guys probably a minimum wage. Same grumble as others. noisy at night and rooms slightly small living area. Apart from this, we did have a lovely holiday and the cleanliness and grounds within the hotel are fab. Staff are friendly and the food offered was great-steak,pork,fish,salads,pasta,pots,chips,lots of variety.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank heshshky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Garden H, Manager at Tropic Garden Aparthotel, responded to this review, 1 August 2014
First of all we would like to thank you to have chosen the Hotel Tropic Graden to spend your holidays.

We are very sorry to not having met your expectations

Thank you very much for your comments they are very important for our customers and for us.


Regards
Javier Llabrés
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
40 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 1 June 2014

We were at Tropic Garden during the off peak season and it was great.

Staff were very friendly, helpful and courteous. Hotel grounds were kept clean and we did not have any problem finding available sunbeds. But the pool water was freezing even when the outside temperature was 25 degrees!

We also went to their indoor pool, jacuzzi and sauna. Indoor pool was still quiet cold. Jacuzzi was ok but you have to keep pressing the button to get it running which we took turns to do. The sauna door won't close which defeats the purpose.

We booked a studio room and to our surprise the unit was very big. Ample space for the 3 of us (we travelled with our 20 months old). Room was cleaned everyday and nothing to fault them with - nice comfortable beds, everything in working order and bathroom was spacious. The unit was very well presented too and we were welcomed with a fruit platter which was nice. Balcony too was spacious.

Entertainment was great especially the mini disco! Our 20 months old was looking forward to it every night as she loves to dance. We too enjoyed it.

Now the bad points. We went all inclusive which I regretted a bit. The breakfast spread was scrumptious with variety of bakery items such as croissants and buns but that's about it. We found lunch and dinner to be lacking of variety and repetitive and they were not great. I have been to 3 star hotels that offered better food. I fell ill eating the food on second day so we ate out therefafter.

Also the nearest beach is 10-15 mins walk from the hotel near town centre but it was a nice walk along the marina. Bear this in mind when you book the hotel as you cannot swim at the beach near the hotel.

Santa Eularia has many bars and restaurants at reasonable price and we glad we ventured out to get food. Across the hotel there was a grocery store but only 1-2 places to eat nearby.

Also nearest place to get the bus is in the town centre again 10-15 mins walk.

We will definitely be back as we had a great time but will not choose all inclusive.

Room Tip: top floor rooms
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MayaHafiz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Garden H, Gerente at Tropic Garden Aparthotel, responded to this review, 1 August 2014
First of all we would like to thank you to have chosen the Hotel Tropic Graden to spend your holidays.

Thank you very much for your comments they are very important for our customers and for us.

Hoping to see you again among us.

Regards
Javier Llabrés
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Tropic Garden Aparthotel

Property: Tropic Garden Aparthotel
Address: C/ Pare Vicent Costa 10 | Urbanització Ca's Capità, 07840, Santa Eulalia del Rio, Ibiza, Spain
Phone Number:
Region: Spain > Balearic Islands > Ibiza > Santa Eulalia del Rio
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Swimming Pool
Hotel Style:
#12 Luxury Hotel in Santa Eulalia del Rio
#16 Family Hotel in Santa Eulalia del Rio
#30 Romantic Hotel in Santa Eulalia del Rio
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Tropic Garden Aparthotel 4*
Number of rooms: 226
Reservation Options:
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Also Known As:
Tropic Garden Aparthotel Hotel
Tropic Garden Aparthotel Ibiza/Santa Eulalia Del Rio

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