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“Lovely hotel”

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Insotel Fenicia Prestige Suites & Spa
Certificate of Excellence
East Kilbride, United Kingdom
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Lovely hotel”
Reviewed 26 September 2011

This was a lovely hotel and in an excellent location. The buffet restaurant had a large selection for breakfast,and the quality very good, although the food was not kept warm enough I would Definitely return to this hotel again

Room Tip: Not to have anything less than a junior suite
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  • Stayed September 2011, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kenny050_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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764 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (155)
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Ederveen, The Netherlands
Level 5 Contributor
77 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 26 September 2011

Excellent hotel for a very relaxing holiday. We stayed in the Fenicia for 12 nights in September and we had a great stay.

The hotel is everything you would expect from a 5 star hotel. Staff is really polite and willing to help if needed. The rooms are very nice and kept up well. They are equiped with a very spacious bathroom with bathtub and a separate shower. One small point of criticism would be that the shower could use a thourough cleaning so remove soap left overs etc.

The pool area is also really nice and has more then enough sunbeds to accomodate everybody, at least in September this was the case.

As we had booked our stay including half board we ate at all three restaurants multiple times and the food overall was good to great. The best thing about the Fenicia would be the breakfast, I do not think I have ever seen a better breakfast buffet. They offer everything you can wish for.

All and all I would say that if you are looking for a relaxing stay in Ibiza this hotel is worth giving a try.

  • Stayed September 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MikeB92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zurich
Level 6 Contributor
141 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 18 September 2011

Was there with 2 other couples to celebrate a birthday. Beautiful hotel with all the comforts and earthy decor. Pods to relax in at the pool, rooms are a good size and good layout . Excellent breakfast to feed every wish. Booked a deluxe room and was upgraded to a junior suite. Think there are no deluxe rooms and is really based on the location of the floor etc. The service lets the hotel down. They need to "up" the service quality ie. communicate clearly. They are very polite but need that extra inch to support the 5 star luxury they offer. It is not directly on the beach but a 2 minute walk to a sandy beach which has pebbles to walk to get into the water. some bedrocks but the water was clean. If you want a clear sandy beach, you need to go south to the coves in playa des salinas in the south. It is a quiet part of Ibiza.

Room Tip: The rooms do not disappoint but you might want to chose one on floor 3 or 4 as you will then probabl...
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  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Rooms
    • Service
Helpful?
1 Thank gailZurich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level 5 Contributor
63 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 9 September 2011

As more of a boutique hotel sort of traveler, I was reluctant to book what looked like a corporate/family-style hotel, but the Insotel Fenicia Prestige turned out to be a home away from home, with the friendliest, most helpful service, a serene environment, and an all-around great stay. I stayed here for a week with a friend, and visited several other hotels on the island (Ushuaia, some spots in Sant Antoni) where other friends were staying. The Fenicia was, far and away, the best of the lot - with spacious, well-appointed rooms, all with terraces, and I can't emphasize it enough: the most pleasant staff I've pretty much ever experienced at a hotel. From Reception to the poolside bar, we were welcomed and treated like family the whole time. Thanks to Jane, Michael, Nicolas, Ana, Mathias, Juan, and the list goes on.

Sure there were a few gripes: the gym wasn't so modern, there's a very odd metal...awning over the entryway that really needs to go (it looks like a giant piece of aluminium foil fell by accident onto the hotel's entrance...), parts of the wood floors had buckled and the french language channels didn't work, but overall we felt very lucky that we chose the Fenicia. We liked staying somewhat afield in quiet Santa Eularia, yet made our way around the entire island, and out dancing, several times. The pool is awesome, the area is super peaceful, breakfast is worth waking up for, and as I've already said, the staff can't be beat. I wouldn't hesitate to recommend this to friends and family, and hope to have the chance to stay here again. Thanks for a great stay!

If you're looking for a relaxing, high quality hotel in Ibiza where everything is effortless (as it should be on holiday), stay here.

  • Stayed September 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank nyc2theworld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aberdeen, United Kingdom
Level 4 Contributor
31 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 9 September 2011

This hotel is 5 star and certainly lives up to the billing. Santa Eulalia is a far cry from the madness of San Antonio or Playa Den Bossa but is only a 25 Euro taxi ride away if you fancy hitting any of the big night clubs that the island is famed for. The hotel is situated on the south side of the resort and is just a short walk from the beautiful restaurants of the resort which all located on the same the street which is pedestrianised which the best one being the gallery which is also one of the best restaurants in Ibiza. Anyway back to the hotel it's self. The buffet breakfast is possibly one of the best i have ever had with the biggest selection i have seen too. The selection varied from the usual cooked breakfast with omelettes made to order to a big area of cured meats like chorizo, parma ham etc. There was also a wide variety of pastries and and fresh fruit and there was even champagne and caviar on offer. The hotel staff at breakfast were very polite and spoke a number of languages. The pool area was very tranquil and relaxing with a large number of loungers available and 8 sun pods which were our favourites and we made sure we got these as the loungers weren't the most comfortable on your back. The pool was pretty quiet and a nice temperature to cool down in. We ate in the monsoon restaurant one evening and the food was really nice and the service was out of this world. With this being a 5 star hotel the food and drink was pricey but this was expected as all 5 star hotels are the same. The room was big and spacious with loads of hanging space (even enough for my fiancée, who certainly doesn't travel light) and the bathroom area was really big with separate bath and shower cubicle. The room was kept spotless by the maids and the towels and toiletries were replaced and topped up everyday. My only complaint was that instead of it being a double bed it was 2 single beds pushed together. Anybody who doesn't like this hotel is either too fussy or just hard to please. To prove how nice this hotel was a couple of premiership footballers were there at the same time as us. If you are looking for a quiet holiday to relax and unwind then this is the hotel for you but if this is not your scene and your more of a party animal then i would suggest you stay in one of the livelier resorts.

  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank vass6283
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 September 2011

We had a week break in Ibiza, staying at Insotel. The hotel is about half an hour's drive from Ibiza town with no shuttle service provided by the hotel. The hotel is very nice and quite at night.
The setting is very nice and our room was very spacious with lots of room for hanging cloths and .... Great soft sheets. Lovely shower (with shower heads in several directions, giving you a nice massage). The staff are very pleasant and helpful. When we reported a problem with water flow in our shower room, they fixed it immediately and efficiently.
Breakfast is wonderful with plenty of choices and lots of fruit. Coffee is not very good (we avoided the watery instant tasting coffee). Contrary to previous reviews, we found the staff to be relaxed about breakfast time (serving well after the official finishing time) which was good for us as we were often late and typically stayed until 11.
The pool is amazing with salty water and great seating around. The nice cosy sofas are too few though and unless you are an early bird, there is no chance of getting one.
We had manicure and pedicure at the spa which was brilliant.
The gym is not that great as the equipment (especially the treadmill) is not of good quality and the air conditioning is poor so you get boiling hot after 5 minutes of exercising.
What we didn't like so much was the sulphuric smell from the river behind the hotel (where our balcony was). The good thing was that the air conditioning in the room was quite good and we didn't have to open the window.
The internet was quite expensive to our surprise (66 Euros for a week and 22 Euros for 24 hours!) and only worked on one device at a time (not so good for us with 5 internet connecting devices).
There is a big late check out charge of 78 Euros which we didn't take.
Overall we had a very pleasant stay.

  • Stayed September 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Ellie701
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 August 2011

The hotel, the grounds, and the rooms are beautiful. Location is very close to the beach and town (we found it on our own, staff NEVER mentioned it was a short walk away). The pool is amazing and the beach is a 5 minute walk. You will find an incredible amount of little restaurants and shops along the way.

The Fenicia claims to be 5 star, big suprise..... The staff was arrogant and cold upon arrival, they did absolutely nothing to make us feel welcomed. The management SERIOUSLY needs to train there staff as to what seasoned travelers expect when paying for 5 star accomodations.... Everytime we had a question we were traeted as if we were asking for a favor.... The hotel has no transportation arrangements (private or taxi) the most they will do for you is call a cab and get readty to wait.... And wait.... And wait. I've stayed at beautiful hotels worldwide (Ritz Carlton, Four Seasons, Fairmont, St. Regis) and I can honestly say that they spoil you and make you feel welcomed.

Get it together Finecia staff, you have a beautiful hotel, amazing beach and pool, and impecable housekeeping but that's not going to do much when you treat your guests as if they were your staff.

  • Stayed August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tPFmiami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Insotel Fenicia Prestige Suites & Spa

Property: Insotel Fenicia Prestige Suites & Spa
Address: C/ Narcisos s/n | Urbanización Siesta, 07840, Santa Eulalia del Rio, Ibiza, Spain
Phone Number:
Region: Spain > Balearic Islands > Ibiza > Santa Eulalia del Rio
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Santa Eulalia del Rio
#3 Luxury Hotel in Santa Eulalia del Rio
#3 Spa Hotel in Santa Eulalia del Rio
#18 Family Hotel in Santa Eulalia del Rio
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Insotel Fenicia Prestige Suites & Spa 5*
Number of rooms: 172
Official Description (provided by the hotel):
Insotel Fenicia Prestige Suites & Spa enjoys a privileged setting in Ibiza’s most prestigious touristic area. Ideal getaway for those who are looking for peace and quiet. Luxury cuisine at the Fenicia Buffet Restaurant and 3 à la carte restaurants: Gourmet Restaurant La Vinoteca, Monsoon Oriental Restaurant, Tanit Bistro & Bar. Exclusive bars and lounges: Tanit Pool Bar and Ibosim Bistro & Bar. Magnificient outdoor pool with a dynamic area. Fabulous 1200m² Prestige Spa. Fitness centre +16.Conference rooms. Spacious terraces and lush gardens. ... more   less 
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Also Known As:
Insotel Fenicia Prestige Thalasso Hotel
Insotel Fenicia Prestige Suites & Spa Ibiza/Santa Eulalia Del Rio

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