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“Wonderful holiday June 2014”

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Insotel Fenicia Prestige Suites & Spa
Certificate of Excellence
Reviewed 22 June 2014

We booked this 5 star hotel through Thomson and had a free upgrade to a Junior Suite which was excellent.Lovely big room plenty of space King size bed and L shaped sofa.
Bathroom with double sinks,wonderful multi shower,bath robes and good accessories.
The position of the hotel was excellent being just across the river(via a small bridge) from the promenade into Santa Eulalia-a 10 to 15 minute stroll into town.Plenty of restaurants and cafes on route.
The hotel pool facilities were first class with sunbeds, cabanas and pool towels.Beach towels were available at no extra cost.
We usually like to eat out at least 2 to 3 times a week when we are on half board but the buffet restaurant food was so good we ate in every night.Plenty of variety with several meat and fish dishes and even cooked in front of you if you wanted to rather than the other selections of meat ,fish and pasta dishes already prepared.Cakes and other desserts were good especially the Pistachio icecream..
All of the staff were excellent ,very friendly and most helpful.We would certainly go back to this hotel.

  • Stayed: June 2014, travelled as a couple
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2  Thank Johnwill6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InsotelHotelGroup, Manager at Insotel Fenicia Prestige Suites & Spa, responded to this reviewResponded 23 June 2014

Dear John,

Thank you for your time for writing your nice report abut Insotel Fenicia Prestige Suites & SPA.
We are happy to learn that you spent a beautyful holiday with us.
Also, thank you for sharing your experience with other guests on Tripadvisor.com. Your oppinion is really important for us to improve our services for your happiest vacation.

We hope to see you again soon.

Warm regards,

Szilárd Kováts
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (789)
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318 - 324 of 789 reviews

Reviewed 22 June 2014

Currently here for 11 nights and WOW what a place.

They run such a tight ship with a keen focus on customer satisfaction, service and ensuring everything runs like clock work. The hotel, pools and rooms are all immaculate but the star of the show is the employees. Everyone single one of them are genuinely delighted to see you each day and to see if they can do anything to help. That said its not a bother and they let you enjoy your day.

We stayed half board and I am very keen on my nutrition with a balanced diet and I have not been found wanting once. That said a cheeky glass of Cava with your breakfast isn't a bad way to start the day. Fresh fish, steak, duck, rabbit, cheeses, meats, breads, salad vegetables are all the norm its just such a delight.

Location wise its perfect just a 20 second stroll over the bridge to the beautiful promenade which leads to a fantastic marina after about 15 minutes. Just perfect for that early morning run.

Some people on here have questioned the five star rating but to me star ratings are relative, if you are looking for a perfect location, fantastic food and a genuine interest in your happiness then look no further and as for the comments about the expensive drinks there are shops 3 minutes away for a drink on your balcony and a number of bars and if I was back at home then I would expect to pay more in a bar or a hotel that was next to a shop.

A solid 9 out of 10 - The only issue is that one day we have to go go home

Cheers KL

  • Stayed: June 2014, travelled as a couple
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4  Thank Kevin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InsotelHotelGroup, Manager at Insotel Fenicia Prestige Suites & Spa, responded to this reviewResponded 23 June 2014

Dear Kevin,

Thank you for your report about Insotel Fenicia Prestige Suites & SPA.
We are happy to learn that you spent a beautyful holidays with us and enjoyed all the services.

We hope to see you again soon.

Warm regards,

Szilárd Kováts
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 June 2014

Just back from a week at this gorgeous hotel. Very spacious pool area, can either sit right by the pool or further back on a grassy area, very comfortable loungers, attentive friendly staff. Food choice was the best I've had, so many different things to try - lots of fish and meat on the show cooking. Would definitely go back.

  • Stayed: June 2014
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1  Thank Mllle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InsotelHotelGroup, Manager at Insotel Fenicia Prestige Suites & Spa, responded to this reviewResponded 23 June 2014

Dear Guest,

Thank you for writing your report about Insotel Fenicia Prestige Suites & SPA. We are happy that you had a beautyful stay.
Your comments are really important for us to keep working to improve our services and offer to our guests the best experience.

We hope to see you again soon.

Warm regards,

Szilárd Kováts
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 June 2014

Stayed here for a week in June with my husband. This was a chill-out holiday and we found the hotel to be ideal for this purpose.
The pool area is clean and well-appointed; in fact, we spent most of our days by the pool leaving to have a wander out for lunch and a beer. Swimming was pleasant and the pool is large enough to accomodate a good number of swimmers without feeling too busy. Plenty of sunbeds. Also, there was a constantly present lifeguard.
Food - excellent choice in the buffet for both breakfast and dinner. We had intended to try one of the speciality restaurants but found the buffet service to be of such good standard that we didn't feel the need.
Overall, we were very happy.
There are just one or two points that I would like to make that really stand out for me.
The first is the staff - overwhelmingly friendly and eager to help, even going along with our attempts at Spanish with great good humour.

The next are hopefully constructive feedback and the first concerns the lobby bar experience. It's not well used, probably because of the prices and lack of atmosphere. This could easily be addressed. The other is the lack of TV programmes catering to a British audience. Yes, I know you don't go on holiday to watch TV but some choice would have been nice. Very minor points; just a bit of tweaking really.

We'd certainly go here again.

  • Stayed: June 2014, travelled as a couple
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4  Thank Eileen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InsotelHotelGroup, Manager at Insotel Fenicia Prestige Suites & Spa, responded to this reviewResponded 23 June 2014

Dear Guest,

Thank you for choosing Insotel Fenicia Prestige Suites & SPA for your holidays and for spending your time for write your oppinion.
We are happy to learn that your stay had been so enjoyable. Even if you enjoyed so much our buffet restaurant, the nex time I hope you try the rest of restaurants, where we offer a wide selection of excellent food and vines.

As the most of guests want to enjoy the summertime on terraces, we offer the evening live music selection on the Tanit Bar Terrace. As you have seen, it´s a relly great to chill out in the evenings.
Regarding to the british TV-channels, we are working on that matter to improve.

Once again, thank you for your comments and for sharing your experience on Tripadvisor with other guests.

We hope to see you again soon.

Warm regards,

Szilárd Kováts
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 June 2014

We stayed here for 10 nights in June and had a fantastic time. This was our first time visiting Ibiza and would definitely return. We booked a Deluxe room but was upgraded to a Junior suite which was a lovely spacious room overlooking the pool. Bed was extremely comfortable and if you are not happy with the pillows, they have a range of different styles. Bath and shower was heavenly! Hotel location is spot on with a 2 minute walk to the beach and resort centre where you will find an array of bars and restaurants to suit every taste and budget. Breakfast is a buffet with superb selection along with attentive but not overpowering staff. Pool is beautiful with plenty of sun loungers and a nice touch is at 12pm they come along with complimentary fruit on skewers. We didn't use the spa but it looked very nice. We only drank in the bar a few times as there is so much selection in town all though it is a lovely bar and nice to sit outside also. The grounds are very well kept and everything is very clean. We ate in the pool bar once and had a very nice lunch. All staff are very friendly and welcoming. We would recommend this hotel highly and can not wait to return!!

  • Stayed: June 2014, travelled as a couple
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3  Thank Nickelbys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InsotelHotelGroup, Manager at Insotel Fenicia Prestige Suites & Spa, responded to this reviewResponded 21 June 2014

Dear Guest,

Thank you for choosing Insotel Fenicia Prestige Suites & SPA for your holidays.
We are really happy to learn that you enjoyed so much your stay and we appreciate your review and that you shared your oppinion with other guests on Tripadvisor. It helps us to keep working for your happiest experience next time.

We hope to see you again soon.

Warm regards,

Szilárd Kováts
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2014

Took my husband here for his special birthday was best hotel well worth saving hard for :)staff were lovely matched all top rates it's been given was given an upgrade when checking in to a suite :) food was first class

  • Stayed: June 2014, travelled as a couple
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4  Thank Margaret L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InsotelHotelGroup, Manager at Insotel Fenicia Prestige Suites & Spa, responded to this reviewResponded 11 June 2014

Dear Guest,

Thank you for spending such a special days in our property with your husband. We are happy to learn that you enjoyed your stay.
Also, we appreciate that you share your experience with other guests on Tripadvisor.

We hope to see you again soon in Insotel Fenicia Prestige Suites & SPA.

Warm regards,

Szilárd Kováts
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 June 2014

The hotel is very clean and in a great location. We stayed in a prestige suite so we had a private deck and hot tub which was great but the hot tub never stayed hot so we had to have the maintenance guy back time and time again to heat it up. The TV was very limited it would be ideal to have more channels maybe films or sky etc, when children come back from dinner they sometimes like to watch a film to relax. Also the rooms would benefit from having a clock. We enjoyed the food at the hotel there was a lot of choice for both breakfast and dinner the drinks were expensive. We did visit the spa which we found very friendly and once again very clean. I would recommend this hotel and I would return. The only negative was the outside pool was freezing so maybe we would go back later in the year next time. There was always sun loungers available and towels provided by the hotel. We found the hotel staff helpful and friendly.

  • Stayed: May 2014
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Thank Spreadthelove2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InsotelHotelGroup, Manager at Insotel Fenicia Prestige Suites & Spa, responded to this reviewResponded 11 June 2014

Dear Guest,

Thank you for choosing Hotel Fenicia for your holidays and for writing your report about your stay. Your comments help us to improve the services in the hotel.
I assure I take a good note about your comments and we will work on them.

Also thank you for sharing your oppinion with other guests on Tripadvisor. I´m sure that is useful for choosing hotel for their´s future vacations.

We hope to see you again soon.

Warm regards,

Szilárd Kováts
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Insotel Fenicia Prestige Suites & Spa

Address: C/ Narcisos s/n | Urbanización Siesta, 07840, Santa Eulalia del Rio, Ibiza, Spain
Phone Number:
Region: Spain > Balearic Islands > Ibiza > Santa Eulalia del Rio
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Santa Eulalia del Rio
#3 Luxury Hotel in Santa Eulalia del Rio
#3 Spa Hotel in Santa Eulalia del Rio
#18 Family Hotel in Santa Eulalia del Rio
Price Range: £130 - £503 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Insotel Fenicia Prestige Suites & Spa 5*
Number of rooms: 172
Official Description (provided by the hotel):
Insotel Fenicia Prestige Suites & Spa enjoys a privileged setting in Ibiza’s most prestigious touristic area. Ideal getaway for those who are looking for peace and quiet. Luxury cuisine at the Fenicia Buffet Restaurant and 3 à la carte restaurants: Gourmet Restaurant La Vinoteca, Monsoon Oriental Restaurant, Tanit Bistro & Bar. Exclusive bars and lounges: Tanit Pool Bar and Ibosim Bistro & Bar. Magnificient outdoor pool with a dynamic area. Fabulous 1200m² Prestige Spa. Fitness centre +16.Conference rooms. Spacious terraces and lush gardens. ... more   less 
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Also Known As:
Insotel Fenicia Prestige Thalasso Hotel
Insotel Fenicia Prestige Suites & Spa Ibiza/Santa Eulalia Del Rio

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