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“Not a 4 star.”

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Hotel GHT S'Agaro Mar Hotel
Ranked #3 of 4 Hotels in S'Agaro
Trondheim, Norway
Level 4 Contributor
41 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Not a 4 star.”
Reviewed 14 July 2012 via mobile

This otel was a gretvdisappointment. A very tired hotel even though The sign outside say that it is totally renovated. That has to be in The seventies. The carpet that covers The common areas and thr rooms seems directly unhealthy In our room there was a Hole in it and the room did not have a good smell. Personell was very uninspiering, extr fees for minibar, security box is not a Four str worthy. 170 meters from beach May be true but it is extremely steep. Stay away.

Stayed July 2012, travelled with family
Helpful?
5 Thank Kjell F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Josep_Gibert, Director Comercial at Hotel GHT S'Agaro Mar Hotel, responded to this review, 29 October 2012
Dear guest,

First of all we would like to thank you the time it took you to write these comments. As our goal is to keep improving our services, for us is very important the feedback from our customers and so be able to get continuous improvement. As we want to know the needs and dislikes of our customers, we are doing a continuous and comprehensive monitoring of feedback from you, both in establishment and on-line.

In S’Agaró Mar Hotel and also in the rest of the GHT Hotels, a high rate of customers repeat every year and this fills us with pride, but we are not satisfied and we strive every day, so our guests can get with us a great vacation.

The hotel was totally renovated on 2001. The qualification of tourist establishments is determinate, in our case, by the Catalan Government, and we can assure you that S’Agaró Mar Hotel is a 4-stars hotel. Furthermore, all of our hotels have ISO 9001 Quality Certification, Worldwide recognized. Some extra services have to be paid because, as usual in the area, they are not included in the price.

Again, thanks for your kind remarks. We take note about things you didn't like.

Josep Gibert
Commercial Manager
GHT Hotels
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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314 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (13)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Russian first
  • Spanish first
  • Any
English first
Manchester, United Kingdom
Level 4 Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 8 August 2011

Stayed here for 4 nights as part of a road trip of Catalonia, with our two chlidren 12 and 9. Quadruple room was slightly more spacious than others on the trip but still required the climb over a bed to reach the bathroom. Bathroom was spacious with two sinks and separate toilet. The best thing about our room was the fact that it was on the top floor with an amazing view of Sant Pol bay which at any part of the day was breathtaking but especially at sunrise when the room glowed orange and the fisherman were silhouetted tending thier lines in the bay. Ask for a sea view you won't be disappointed.
The room was clean as were all public areas, not many public areas to relax in, quite stark and modern with not many comfy sofas and chairs, only brought to our attention on a day when the heavens opened for 24 hours and we were literally 'hotel bound'.
Pool area very nice, quiet, relaxed and never too busy, always able to find an empty bed at any time of day. Pool table and ping pong for teenagers. Good service from outdoor bar. We don't have little ones but there was an animation 'girl' rather than team who seemed to work very hard and kept the little ones entertained, I think there's a childrens play area also on the level up from the pool. Lovely views from the pool.
Food-lots of fresh salad options, choice not extensive but always a fish option and good quality. Chef to freshly cook your pasta sauce one evening which our children loved. Breakfasts options mostly continental but comprehensive. On the whole good quality Catalan food.
Patrons mainly French and Catalan with the exception of one American family-Hello Jon and Victoria!
Front desk extremely welcoming and helpful, always a warm smile and a greeting. Allowed us to extend our check out time free of charge as sadly I had picked up food poisoning from a restaurant in Pals.
There's a charge for car parking but you can park outside the hotel to unload and if you drive back up to the main road there's a road that runs paralell to it where there's always space, about a 3 minute walk to your car from the hotel.
Lots of beautiful towns and coastal villages within a 20-40 drive of the hotel and so was an excellent base for exploring the most beautiful and picturesque part of the Costa Brava.
Will definitely be back to tour the Costa Brava again and would definitely consider this as a base again.

Room Tip: Get a sea view
See more room tips
  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank DuggyLancs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Overland Park, Kansas
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 23 August 2010

The wife and I went with our 3 kids under 5 yrs old, and our neighbors. We had an awesome time. The kid's pool and adult's pool were fun. I may have drank a couple of bars dry. No complaints. Recommended this resort to a friend from work, he went with his girlfriend and had an incredible time.

  • Stayed June 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank biggie_mike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level 4 Contributor
42 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed 11 September 2008

If you are looking for a 2-star hotel, then you dont need to read any further as It meets well that level.

Firstly the good. The rooms are clean with daily room maintenance. Size of rooms and bathrooms is ok. Some rooms have balcony and bay view- it is worth extra pay if they are availble. Rooms that face side (children playground) with partial bay view have very noisy sound due to sprinklers at night. AC is in all rooms, if you care.

very important!!! the hotel got robbed during one of the dinners - i think all rooms on the 6th floor had their doors drilled and safe-
deposits open. we were told 5 hotels more had same the fate, but this is something telling about security.

What are other problems with the hotel
1) food is extremely poor - we ended up eating fruit mostly, everything else was if not inedible then just grossly untasty, that included children menu. granted, we didnt get sick....please please if you do choose to eat in that hotel at least once DO TRY SPANISH FOOD - it is delicious, anywhere on the bay you will enjoy good wine and meal, otherwise you will leave with a wrong impression.
2) the entertainment that might have been interesting for some (although I 'd be shocked someone was interested in its sub-par quality) was rather loud, so it was difficult if you wanted to avoid being a part of it.
3) the hotel is not at the beach front, but 5 minutes walk from the beach. it is also a steep incline, so can be hard to bring kids . no beach towels are provided. the beach is ok, but has big stones just close to the shore, so all of us got a bit hurt, as the waves can be strong and may throw you at the stones or hurts you as you walk out and step on them.
4) hotel staff is friendly but rather ignorant, they dont know most things (best rates for cars? any scuba diving? scooter rental ? money exchange? bank?) These seem rather simple questions any hotel must be able to answer and that they struggled with.... the gentlmen are a bit better, i admit. I also dont think they speak any English (but that was not our problem, as we spoke Spanish)

To get to the hotel budget about 3hours if you are getting public transportation from Barcelona We were told it is better from Gerona. The following is the advice - take Renfe (trains) to Sants station; on Sants change to metro - you dont need to go to the ground - and go to Arc de Triomf. From Arc de Triomf (Estacion de Nord bus station) take bus to San Feliu de Gixols (or even better To S'Agaro) from where you can take a taxi to the hotel. I bought a T10 - a 10-trips ticket which comes out much cheaper than pay-per-trip option (because you are not charged for transfers, neither for a trip done within 1 hr 15 min on a connecting means of transportation). If I recall correctly it was only 7.40 Euro total. But I stayed for a few hours in Barcelona to see the city and used it a bit more. You can safely store your luggage at the Estacion du Nord.

S'Agaro is an ok, modern town, but San Feliu has a pretty old town area and a monastery. Worth a walk and having a lunch/dinner in the area.

  • Stayed September 2008
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank Travelista2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHT_Hotels, Director de Relaciones con Clientes at Hotel GHT S'Agaro Mar Hotel, responded to this review, 17 June 2010
First of all, the food in the hotel is fresh and instant made by the cookers. You have to understand that it's impossible to make the food likeable to everyone because of the different cultures and countries that are at the same time at the hotel, so we try to do our best to like everyone. Nevertheless, the food has improved this last season with our Kitchen Manager, who makes the menus for all our hotels and establish a high quality standards.
About the roberies, we do as much as possible for our clients safety. We always recommend our guests to hire a safety diposit box, that it's impossible to force.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level 3 Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 2 June 2008

Just got back from a week at this hotel.

Spotless rooms and bathrooms - we had a fantastic seaview over the bay. Plenty of room (even though there was an extra bed). Hairdryer, shower with decent pressure and a good sized bath. No signs of dirt anywhere. TV (though no satelite so no English channels).

Location is actually in San Pol area rather than S'agaro itself - but this really does not matter as it is still a beautiful, peaceful place. The beach front has a few relatively classy restaurants/snack bars and one shop selling a few basics and newspapers. There are a few shops in S'agaro itself (on the main road not on the penisular) - but if you want endless tourist tat or clothes shopping do not come to this resort (Platja d'aro is only a 10 minute drive and there is a lot of nightlife/shops here). The beach is spotless (blue flag), and fairly safe for swimming. Lots of lovely walks on costal paths in either direction. Fantastic childrens play area at the end of the beach (and a mini funfair - but there is a better/cheaper one in Platja D'aro)

We were on half-board - I thought we would end up eating out for half of the stay but we couldn't be bothered (the food is not out of this world fantastic but it is good enough not to be bothered to pay extra for an evening meal - plenty of salad, veg and a choice of main dishes - everything well prepared and fresh).

It was pretty quite when we were there - mainly french guests. (probably explains why the food was relatively good quality). Service was very good - all the staff were friendly and seemed to work well as a team. (No self-important head waiters or managers that we have come across at larger hotels in the past).

There was only one night of hotel entertainment (sic) - pretty dire but that is what I tend to expect. The gym consists of an excercise bike and a weights machine and there is a sauna and a jacuzzi (costs 3E per day to use which is fairly reasonable). There is a computer for internet access (1E = 12 minutes) - not sure if it is possible to print. Pool table and swimming pool plus outdoor bar and jacuzzi - all clean and well maintained.

Would we recommend to close friends - yes

Would we go back - yes

  • Liked — location and cleanliness
  • Disliked — bit of a hike up the hill from the beach (but view is worth it)
  • Stayed May 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank lilythepink06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lytham Lancs UK
Level 5 Contributor
44 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed 2 May 2006

We visited this hotel last year and had a great time.

The rooms are quite basic but the staff are so friendly and it is also very clean. It was really quiet when we were there so the pool was empty a lot of the time which the kids loved ! There are really lovely views from the pool, you look right across the harbour.

Our children are 12 & 14 - if you are looking for a bit of family time this place is ideal but don't go here if you are looking for excitement, it is very quiet, especially in May when we visited as this is just the start of their season.

We have just booked to go again in two weeks time and are really looking forward to it.

  • Stayed May 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank Julie_Luke67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anstruther, Scotland
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 17 November 2005

7th holiday in last 5 years. Staff remain the same always friendly and helpful. Meals have improved and S'Agaro is an Oasis surrounded by larger developments and tourist traps. The bay must one of the safest and best in the Costa Brava.

  • Stayed June 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank ArchieG1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel GHT S'Agaro Mar Hotel

Property: Hotel GHT S'Agaro Mar Hotel
Address: Cami de la Caleta, s/n, 17248 S'Agaro, Spain
Region: Spain > Catalonia > Province of Girona > Costa Brava > S'Agaro
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Children Activities (Kid / Family Friendly) Restaurant Room Service Ski-In / Ski-Out Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 4 Hotels in S'Agaro
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hotel GHT S'Agaro Mar Hotel 4*
Number of rooms: 75
Official Description (provided by the hotel):
The S'Agaro Mar Hotel overlooks the bay of Sant Pol, surrounded by pine trees and with magnificent views of the Mediterranean Sea, where you can enjoy the beauty of the Costa Brava. It is regularly modernize and is ISO 9001 -certified. It has large, comfortable rooms, some of which can be adjoined. S'Agaro Mar Hotel also has extensive gardens and terraces where one can be at one with nature and enjoy the peace and quiet of this landscape, as well as a relaxation area where there's a jacuzzi, sauna, thermal loungers, and a new area for massages, ideal for those who want to enjoy well-being,..... The meals provided by the hotel restaurant are buffet style and offer all the typical Mediterranean dishes on the barbeque when dinner is served on the terrace. It is an ideal spot for enjoying a few days of wellbeing and tranquillity in a friendly environment. We do not accept pets S'Agaro Mar Hotel, the ideal place for an idyllic Costa Brava holiday. ... more   less 
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Also Known As:
Hotel GHT S'Agaro Mar Hotel Costa Brava, Spain

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