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Mats H
Sweden

Average hotel

3.0 of 5 bubblesReviewed 10 Sept 2023
The beds were ok, cleaning ok. But the breakfast was not. Same everyday! Sausage that taste nothing, bacon ditto. Scrambled eggs, hardboiled egg. only white bread, Gouda cheese only, cooked ham, choricho, Spanish omellete with potato?
Some youghurt, coffe, chocolate and tea. Booooring and tasteless!!!
Pool ok, but very loud music. The lagoon was better and the sea even better than that. All and all just ok, nothing more.
Date of stay: September 2023
Room Tip: There is almost nothing to do than sleep, eat, and swim. You have to go far to see anything worth...
Trip type: Travelled as a couple
3.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
3.0 of 5 bubblesService
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All reviews across the road lovely hotel room overlooking the pool building site lunch and dinner la manga entertainment team plenty of choice plenty of sunbeds spanish hotel star hotel out of season lagoon queue spain mosquitoes gin
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4 - 9 of 833 reviews
Reviewed 3 September 2023 via mobile

This Hotel has a great position between the Mar Menor and the Mediterranean Sea unfortunately the surrounding area is either very run down or derelict. There is no denying the previous reviews and pictures of uncooked chicken and cockroaches. Our experience was not dissimilar to these reviews unfortunately, but in particular the paper thin walls where our children could hear the bedroom activities of other guests!

Room tip: Ensure your meat is cooked properly and bring ear plugs for the kids
Date of stay: August 2023
Trip type: Travelled with family
Thank Wanderer21611724710
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 September 2023 via mobile

An honest review.
Overall a really pleasant stay at this hotel.
Positives - room clean and comfortable. Menor sea view was beautiful, especially at sunset. Pool was lovely - sun beds plentiful and despite other reviews there was no rush to grab them early on. Sun beds are checked between certain hours and if they have been empty for a long time belongings are removed so others can use them. We never had any issue getting a bed despite how busy the hotel was.
Pool bar was well stocked and the staff were generally pleasant - David was outstanding (he was also the only one who spoke any English!).
We didn’t use any of the other bars.
Entertainment staff work tirelessly but were not pushy. Aqua Fit was the most fun we’ve had in ages!
Negatives - receptionist (female) on arrival was rude and abrupt. Refusing to check us in (we were early) but then checking in Spanish guests who were after us - it definitely seems that British guests are not appreciated. This was redeemed only by Daniel who was lovely - super helpful and a credit to the hotel.
Food was not great - although plentiful it was often cold. I am not a fussy eater but I struggled most mealtimes to find something palatable. Desserts were lovely but guests were like vultures surrounding the poor dessert chef when she was replenishing the dishes!
Housekeeping was not great - we were left with half a toilet roll on arrival and had to go and find our own when we ran out. Towels taken away on day 3 and not replaced !
The Menor was clear but full of coral and jelly fish whilst we were there which put us off.
The beach on the other side is beautiful- soft white sand but the waves were really strong so we couldn’t swim there either!
Spanish guests were rude, obnoxious and have no manners but that is not the fault of the hotel. One older guest was seen to lick some of the desserts and then put them back on the tray when they were not to his taste - disgusting.
All in all we had an enjoyable holiday and I would recommend this hotel. Reading some
of the other reviews, people seem to expect 5* luxury for 3* prices then complain about minor issues.

Room tip: Menor view rooms are much nicer - the outlook from the other side is awful - derelict buildings and busy main road.
Date of stay: August 2023
Trip type: Travelled with family
1  Thank kerryandrich
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 31 August 2023 via mobile

Booked this hotel because of the Hyatt name and ownership, however this is such a poor hotel. All entertainment is in Spanish and the staff positively avoid you, delay serving you and treat you as if you shouldn’t be there once they know you’re English. The bar staff are beyond rude and the drinks are the most watered down I’ve ever experienced. The hotel is plagued by mosquitoes and there seems to no attempt inside the hotel to deal with this. The surrounding area is very run down. The food is horrific, serving raw chicken and then telling us that this is how Spaniards eat it (see pictures attached 🤢) . Stupid rules like no fruit juice at lunch or dinner only carbonated drinks , can’t leave your bed to go to the toilet without your towel being removed from sun bed, compulsory hand sanitizer or not allowed into dinning hall. The lifts are terrible you can wait a ridiculous amount of time for them which if on the tenth floor is painful.

The plus sides are: The view across the Mar Menor are lovely, the beach is pleasant, there is a pizza place next door which saves you having to eat raw chicken, the English speaking male receptionist was particularly pleasant and helpful.

I can’t believe Hyatt have put their name to this hotel and would certainly not recommend to anyone.

Room tip: Just avoid this hotel all together
Date of stay: August 2023
Trip type: Travelled with friends
1  Thank mum4mum
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 August 2023 via mobile

The location of the hotel is great, the rating of the hotel corresponds to 2*, cockroaches in the room, food around semi-finished products.
the terrace door could not be locked, anyone could come, we were in the 1st floor. during lunch the children could not have juice, only carbonated drinks. the beds in the room move apart, it was not a "double bed".

Date of stay: June 2023
Trip type: Travelled with family
1  Thank 35ivar
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 July 2023 via mobile

Tourist factory.
Room: Seif did not función, window did not lock, shower leaking. During our stay they did not clean our room or change towels. Extra bed for a child did not have blanket.
Buffet: a lot of options but coffee was not drinkable, , all dishes and drinking glasses very dirty and greasy, glasses even had lipstick stains on them. Difficult to find clean cutlery, so you have to take from other prepared table and hope thet they are clean enough. Buffet water is coming from tap and it is not drinkable as it strongly smelling of chlorine and had things floating inside.
Swimming pool is very small for the capacity of the hotel and very crowded. By the evening water in the pool is non transparent. Impossible to have sunbed as people storm for them early before breakfast and leave things on them for all day, without even using them, to avoid other people could use.
Hotel is surrounded by abandoned buildings.
Views are great if you stay on upper floor, beach very close.

Date of stay: July 2023
Trip type: Travelled with family
Thank Reine R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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