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All reviews river view thorpe park boathouse restaurant boat house lovely hotel stayed here for one night plenty of parking full english saturday night a lovely stay car parking excellent value for money helen carvery ducks heathrow surrey
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Reviewed 15 July 2018 via mobile

Stayed here for one night as we had been to Thorpe Park for the day. Hotel is close to the park and has a lovely high street nearby. Went for an evening meal at the Kingfisher just over the bridge. Would recommend. Room is decent, has everything you need but not luxury at all.

Date of stay: July 2018
Trip type: Travelled as a couple
1  Thank I7163IXsarahs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bridge Chertsey E, Guest Relations Manager at Bridge Hotel, Chertsey, responded to this reviewResponded 16 July 2018

Thanks for your review, we are glad you enjoyed your time at Thorpe Park,

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Reviewed 2 July 2018 via mobile

Nice warm welcome on arrival from the receptionist. Hotel itself nice with a lovely bar area on the river. Food also nice! Staff at breakfast excellent. Only reason for the 3 star rating was because of our room. The view was great, but, the room itself was very dated and no air con. It was so hot at night and the fan that was attached to the sealing did not work. We tried to open our windows to get some cool air in but being by a river, which attracts lots of flies etc, they all came flooding into the room. So, our nights sleep was not good at all unfortunately. The hotel supplies parking free of charge for guests. Would I return to this hotel? Most likely tbh but they really do need to invest in making the rooms more modern and adding air con.

Date of stay: July 2018
Trip type: Travelled as a couple
Thank Barsy_123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bridge Chertsey E, Guest Relations Manager at Bridge Hotel, Chertsey, responded to this reviewResponded 16 July 2018

Thank you for your review, The UK has been unbearably hot over the last few weeks and we have had portable fans put into the rooms but sometimes it is not enough for everybody. We are investing a lot into a refurbishment in January so hopefully you will see the difference if you return next year .

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Reviewed 29 June 2018 via mobile

Prior to our visit for a meal looked at feedback on Trip Advisor and nearly never bothered. It might have had a few poor reviews but for us, top class bar meals, nice setting and staff really went the extra mile. Well done and recommended.

Date of stay: June 2018
Trip type: Travelled as a couple
Thank VBT928
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark B, Guest Relations Manager at Bridge Hotel, Chertsey, responded to this reviewResponded 2 July 2018

Thank you for your review, we have had a new head chef start recently and the food has got so much better, glad you enjoyed it and we look forward to you coming back some time

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Reviewed 28 June 2018

We should have checked the previous reviews before popping in for lunch.
Ordered two vegetarian salads, not a difficult order.
Two salads arrived with chicken and bacon on.
Pointed this out to the young man serving, he apologised and took the meals away to replace.
Less than two minutes later he returned with two "new" meals.
These two salads still had bacon in - it was abundantly obvious that they had just taken the chicken off.
Asked to speak to a manager, and after a long wait told no refund or replacement, and in fact it was our fault for not ordering a vegetarian meal.
Asked to speak with the real manager, and were told he was too busy.

Date of stay: June 2018
Trip type: Travelled with family
Thank Damien C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bridge Chertsey E, Guest Relations Manager at Bridge Hotel, Chertsey, responded to this reviewResponded 16 July 2018

Thank you for your review,
I am sorry for experience at The hotel, the Caesar salad is not a vegetarian option on our menu due to the Parmesan cheese and anchovies in the sauce .
I am sorry that this was not flagged up to you when ordering the meal.

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Reviewed 22 June 2018 via mobile

Me and my partner stayed here while visiting some theme parks in the surrounding area. Decent hotel and helpful staff. I think it’s time to invest in some new mattresses, pillows and air conditioning. It wasn’t the hottest of times when we stayed but the room was always so hot! There was a ceiling fan and smaller fan but we had to have these on most of the night. The headboard also felt like it was about to brake whenever we leaned on it.

Perfect location for visiting Thorpe Park only a 10 minute drive and Legoland and Chessington World of Adventure only a 30 minute drive. Free WiFi and parking was great but if I were to visit the area again I may look at somewhere with better beds so I could get a better night sleep.

Date of stay: June 2018
Trip type: Travelled as a couple
Thank taylorrsmith1995
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark B, Guest Relations Manager at Bridge Hotel, Chertsey, responded to this reviewResponded 27 June 2018

Thank you for your review, we are having a refurbishment in 2019 were all the beds will change and update the decor.
Hope you had a good day at Thorpe Park

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