Visited the Bridge with two colleagues. Arrived late in the evening after a long drive to be told that there had been a glitch with the computer system and my room was double-booked. We were asked to share a room or I could go to a different hotel in a different town. When it was pointed out that we had booked directly with the hotel, had confirmations and that we could see that they had rooms available (presumably because people were still to arrive), they admitted that a laterooms booking was the cause of the double booking and they were just trying to accommodate everyone. To be fair, they finally gave me a room, but the assumption that I would want to share or go to a different hotel to my colleagues seems a little ridiculous. When asked why they hadn't contacted us, they claimed not to have contact information, even though they had managed to e-mail us the reservation! A shame really, because this is a decent hotel (although my room was cold because the window wouldn't shut properly) and the staff are very hepful.
- Official Description (provided by the hotel):
- Looking for comfortable accommodation in 3 star hotels, family-friendly hotels or riverside restaurants in Chertsey and Surrey? You've come to the right place. Take a stroll out to the riverside bar and terrace, order a cappuccino or a drink. Then settle down to enjoy the views of the Thames, the historic Chertsey Bridge and the green fields beyond. Allow us to spoil you. ... more less
- Reservation Options:
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- Also Known As:
- The Bridge Hotel Chertsey, Surrey