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“Stay at Durgapur” 3 of 5 bubbles
Review of Peerless Sarovar Portico, Durgapur

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Peerless Sarovar Portico, Durgapur
Ranked #3 of 4 Hotels in Durgapur
Borivali, Maharashtra, India
Level Contributor
70 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
“Stay at Durgapur”
3 of 5 bubbles Reviewed 16 October 2013

Since I had stayed at Peerless Inn at Kolkatta,i decided to stay at this property in Durgapur.Rooms are average type,because it is an old property,service is good.Location wise it is convenient,because it is located in center of shopping hub,which is easily walk-able from the hotel.
Morning tea served in the room was a disappointment,because it was delivered luke warm and it was not at all enjoyable.Did mentioned this to Restaurant-in -charge and he apologized for it.
Must explore other hotels nearby for alternative accomodation.

  • Stayed August 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank arunhs59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PSPD, General Manager at Peerless Sarovar Portico, Durgapur, responded to this review, 19 October 2013
Dear Sir,
Greetings from Peerless Sarovar Portico, Durgapur !!!

We are concerned about the problems you experienced at our Hotel, in. We are writing to thank you for taking the time to bring this matter to our attention.

We strive to make the stay not only satisfying but a memorable experience. The principal goal of The Peerless Sarovar Portico is to provide excellent service to all our guests. Consequently, it is disappointing to learn about your dissatisfaction about the service and we sincerely understand your dissatisfaction for the unpleasant experience.

Moreover, we will be renovating the old existing Rooms & will come up with another 40 Rooms with modern amenities.

We once again apologies for the dissatisfaction faced by you during your stay and assure you that your next visit will be comfortable.

With kind regards,
Shantanu Ranjan Pal
(General Manager)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

190 reviews from our community

Traveller rating
    58
    53
    44
    22
    13
See reviews for
28
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136
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (64)
Date | Rating
  • English first
  • French first
  • Indonesian first
  • Italian first
  • Any
English first
Kolkata (Calcutta), India
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 5 September 2013

Stayed in Sarovar for 3 days and as usual the stay was very comfortable and homely. Food stuff in the restaurant is of high quality.

Gym needs some upgradation and room requires LCD with all Channels.

  • Stayed August 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank somr59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PSPD, General Manager at Peerless Sarovar Portico, Durgapur, responded to this review, 12 September 2013
Dear Sir / Madam,
Greetings !!!

On behalf of Sarovar Hotels & Resorts, we thank you for choosing to stay at Peerless Sarovar Portico, Durgapur.

It was a pleasure having you with us and we hope that the services extended were to your satisfaction.

Our renovation work is going on & soon we will be coming up with moderate rooms & upgraded facilities.

With kind regards,
Shantanu Ranjan Pal
(General Manager)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wädenswil
Level Contributor
36 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
2 of 5 bubbles Reviewed 2 September 2013

It is the only hotel that can be booked via hotels.com. It is run down, even for Indian traveler's perception. However they promised to renovate. But this is easily made up with charming Bengal street people. If you have to survive for a few days, you certainly can. Since I am used to sleep anywhere my input is of little relevance.

Room Tip: Anything else in the area is even worse...
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  • Stayed August 2013, travelled on business
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank 060660
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PSPD, General Manager at Peerless Sarovar Portico, Durgapur, responded to this review, 5 September 2013
Thank you for choosing Peerless Sarovar Portico Durgapur during your stay at Durgapur. It was our pleasure to serve you.

We have gone through your feedback and noted your suggestion. We apologies for the inconvenience caused & assure you that your next visit will be comfortable.

Moreover, our renovation work is going on & soon we will come up with more Rooms with upgraded facilities.

We once again apologies for the dissatisfaction faced by you during your stay and assure you that your next visit will be comfortable.

With Regards,

Shantanu Ranjan Pal
General Manager
Peerless Sarovar Portico,Durgapur.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Durgapur hotels

Mumbai, Maharashtra, India
Level Contributor
24 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed 26 July 2013

Only used the restaurant at the ground floor for lunch.. and was not very happy with the buffet spread. lack of veg variety and delay in refilling the counters even when there was little crowd was a major lacunae. Ambience is good, though seating could do with a uplift or refurbishment.

  • Stayed July 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Service
Helpful?
Thank nish_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PSPD, General Manager at Peerless Sarovar Portico, Durgapur, responded to this review, 29 July 2013
Thank you for your feedback of your recent stay with us at Peerless Sarovar Portico, Durgapur
I am disheartened to note your unsatisfactory experience at Buffet & variety of veg menu. Please be assured that the same has been shared with the concerned team and the department head for corrective measures and improvement.

I once again apologize for the inconvenience caused to you.

We do hope you give us the opportunity to host you once again. We are very keen to make amends and leave you with a more positive impression.
With Regards
Shantanu Ranjan pal
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vadodara, India
Level Contributor
77 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
2 of 5 bubbles Reviewed 13 June 2013

Not the first choice hotel, however, there are not too many options in Durgapur.
The room is ok, bed hard with basic furniture and facilities. The flooring in the batrooms is really bad - the joints in the marble tiles are dirty and not cleaned for many years perhaps!
The staff is very courteous and good.
The breakfast served is OK with many options to chose from. The taste is good, however, I particularly did not like the fruit juice served with the breakfast

Location is good, situated in the mid of this industrial town.

  • Stayed June 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank ManeeshChandra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PSPD, General Manager at Peerless Sarovar Portico, Durgapur, responded to this review, 19 June 2013
Thank you for your feedback of your recent stay with us at Peerless Sarovar Portico , Durgapur
I am disheartened to note your unsatisfactory experience at room cleaning & others. Please be assured that the same has been shared with the concerned team and the department head for corrective measures and improvement.

I once again apologize for the inconvenience caused to you.

We do hope you give us the opportunity to host you once again . We are very keen to make amends and leave you with a more positive impression.

With Regards
Shantanu Ranjan pal
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kolkata (Calcutta), India
Level Contributor
227 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
3 of 5 bubbles Reviewed 12 June 2013

I have stayed in this hotel a number of times over the years and recently attended a conference in which about 120 persons were present. Presently this is the best option at Durgapur. Rooms added during the last few years are well appointed, but the rooms in the older wing would do with renovation and refurbishing. Arrangements for larger meetings/conferences may add to the value of the hotel.

Room Tip: Preference should be given to newly constructed rooms.
See more room tips
  • Stayed June 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank BPB2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PSPD, General Manager at Peerless Sarovar Portico, Durgapur, responded to this review, 19 June 2013
Dear Guest,

Greetings from Peerless Sarovar Portico, Durgapur !!!

I would like to extend my gratitude for the wonderful and detailed review post your recent stay with us. We are glad to read that overall your stay with us was a pleasant and enjoyable one. I have shared your generous compliments with all our team members and I'm sure this would inspire them to aim for higher standards of excellence.

We would like to once again thank you for your wonderful review and look forward to welcoming you back to The Peerless Sarovar Portico, Durgapur.

If I can be of any assistance in the meanwhile please do let me know.

Warm regards,
Shantanu Ranjan Pal
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
kolkata
1 review
5 of 5 bubbles Reviewed 10 June 2013

The hotel stands in the heart of the industrial city.A great place to stay for business and leisure.The rooms are spacious,neat & clean ..hotel serve buffet breakfast/lunch/dinner with lots of variety. I used the Fitness Center which is opened any time for the guest,which is really appreciable.The staff was very competent and compliant and made my experience fabulous. Keep up the Good Job!!!

Room Tip: front side rooms for good view
See more room tips
  • Stayed May 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sanat374
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PSPD, General Manager at Peerless Sarovar Portico, Durgapur, responded to this review, 19 June 2013
Dear Guest,

Greetings from Peerless Sarovar Portico, Durgapur!!!

I would like to extend my gratitude for the wonderful and detailed review post your recent stay with us. We are glad to read that overall your stay with us was a pleasant and enjoyable one. I have shared your generous compliments with all our team members and I'm sure this would inspire them to aim for higher standards of excellence.

We would like to once again thank you for your wonderful review and look forward to welcoming you back to The Peerless Sarovar Portico, Durgapur.

If I can be of any assistance in the meanwhile please do let me know.

Warm regards,
Shantanu Ranjan Pal
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Peerless Sarovar Portico, Durgapur

Property: Peerless Sarovar Portico, Durgapur
Address: City Centre | City Center, Durgapur 713216, India
Region: India > West Bengal > Bardhaman District > Durgapur
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #3 of 4 Hotels in Durgapur
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Peerless Sarovar Portico, Durgapur 2.5*
Number of rooms: 61
Official Description (provided by the hotel):
Peerless Sarovar Portico is located in Shahid Khudiram Sarani in City Centre of Durgapur. The Durgapur railway station is about 7 kilometers away, City Centre bus stand 1 kilometer and Kolkata airport 183 kilometers from the hotel. You can select from 61 spacious and contemporarily designed rooms categorized into Standard, Deluxe and Suites. Each room is elegantly furnished and outfitted with amenities such as internet data port, satellite television, tea and coffee maker – in all Deluxe rooms, direct dial telephone and en-suite bath complete with toiletries. To top it all, your room is attended to a round the clock room service. Savor a delectable Chinese platter at ‘Indigo’, an in-site restaurant serving sumptuous Chinese, Continental and Indian cuisine. You could try out ‘High Octane’, the city’s best stocked watering hole, a 25 cover economy bar serving a wide range of drinks. The hotel has two huge banquet halls and a foreign exchange desk among others. ... more   less 
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