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“an average hotel”

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Peerless Sarovar Portico, Durgapur
Ranked #2 of 4 Hotels in Durgapur
Reviewed 19 February 2014

it seems there are no good hotels in Durgapur for this is what my corporate booking told me.an average hotel with poor service standards and a not very helpful staff.i hope in future some better options will be available in Durgapur.

  • Stayed: February 2014, travelled on business
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1  Thank guddu1954
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PSPD, General Manager at Peerless Sarovar Portico, Durgapur, responded to this reviewResponded 20 February 2014

Dear Sir,
Greetings from Peerless Sarovar Portico, Durgapur !!!

We are concerned about the problems you experienced at our Hotel. We are writing to thank you for taking the time to bring this matter to our attention.

We strive to make the stay not only satisfying but a memorable experience. The principal goal of The Peerless Sarovar Portico is to provide excellent service to all our guests. Consequently, it is disappointing to learn about your dissatisfaction about the service and we sincerely understand your dissatisfaction for the unpleasant experience.

Moreover, we will be renovating the old existing Rooms & will come up with another 22 Rooms with modern amenities.

We once again apologies for the dissatisfaction faced by you during your stay and assure you that your next visit will be comfortable.

With kind regards,
Shantanu Ranjan Pal
(General Manager)

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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131 - 137 of 204 reviews

Reviewed 16 February 2014

Have stayed twice, few days back in standard room and before an year in a suite. Services are ok both the time. Main issue is the rooms quality which are not at all as per Sarovar standard. This hotel has not been renovated/modernized since long. Bathroom amenities are too ordinary. They kept a single towel whereas our stay was for double occupancy. As no other same category hotel is not there in Durgapur still this hotel is good for me overall.

  • Stayed: February 2014, travelled on business
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1  Thank KuntalGanguly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PSPD, General Manager at Peerless Sarovar Portico, Durgapur, responded to this reviewResponded 21 February 2014

Dear Sir,
Greetings From Peerless Sarovar Portico Durgapur !!!

Thank you for choosing Peerless Sarovar Portico Durgapur during your stay at Durgapur. It was our pleasure to serve you.

We have gone through your feedback . We apologies for the inconvenience caused & assure you that your next visit will be comfortable.

Moreover, our renovation work is going on & soon we will come up with more 22 Rooms with modern facilities.

With kind regards,
Shantanu Ranjan Pal
(General Manager)

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 January 2014

though a night stay, standard rooms are old and not refurbished. The toilets and amenities are not on Sarovar standards. which i have enjoyed while at Sarvor Muse , Saraovar Park and etc. Had ordered for a normal chk sandwhich plain and landed up with a pain in the jaw..

  • Stayed: January 2014, travelled on business
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1  Thank shubhojit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PSPD, General Manager at Peerless Sarovar Portico, Durgapur, responded to this reviewResponded 13 January 2014

Dear Sir,
Greetings from Peerless Sarovar Portico, Durgapur !!!

We are writing to thank you for taking the time to bring this matter to our attention.

We strive to make the stay not only satisfying but a memorable experience. The principal goal of The Peerless Sarovar Portico is to provide excellent service to all our guests. Consequently, it is disappointing to learn about your dissatisfaction about the Rooms and Food. we sincerely understand your dissatisfaction for the unpleasant experience.

Moreover, we will come up with another 22 New Rooms with upgraded facilities.

We once again apologies for the dissatisfaction faced by you during your stay and assure you that your next visit will be comfortable.

With kind regards,
Shantanu Ranjan Pal
(General Manager)

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 December 2013

Durgapur is a steel township in South Bengal and I was told that this was the best option in Durgapur. The structure is not very impressive to look at but the insides are well maintained. The greatest advantage is the central location which is in the City Center area which is in the heart of the city.
Food is good in the restaurant but pricey for a place like Durgapur.

  • Stayed: August 2013, travelled with family
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Thank Avid1_Traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PSPD, General Manager at Peerless Sarovar Portico, Durgapur, responded to this reviewResponded 8 January 2014

Dear Sir,

Greetings from Peerless Sarovar Portico, Durgapur!!!!

We have gone through your feedback and noted your suggestion.

Peerless Sarovar Portico Durgapur is the only 3 *** hotel in Durgapur, maintaining the standards & quality. We strive to make the stay not only satisfying but a memorable experience. The principal goal of The Peerless Sarovar Portico is to provide excellent service to all our guests.

Our renovation work is going on & soon we will come up with moderate rooms & upgraded facilities.

Sincerely,
Shantanu Ranjan Pal
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 December 2013

Booked a standard room thru. Internet site of peerless. Cost me RSI 3000. My friend checked in at the hotel directly and got the same room as mine for Rs 2400. Felt cheated.
In the Erving went to the bar with my friend. After serving the staff informed that ice is not available as machine is down!!!!

Stayed: December 2013
1  Thank cbhanu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 October 2013

Since I had stayed at Peerless Inn at Kolkatta,i decided to stay at this property in Durgapur.Rooms are average type,because it is an old property,service is good.Location wise it is convenient,because it is located in center of shopping hub,which is easily walk-able from the hotel.
Morning tea served in the room was a disappointment,because it was delivered luke warm and it was not at all enjoyable.Did mentioned this to Restaurant-in -charge and he apologized for it.
Must explore other hotels nearby for alternative accomodation.

  • Stayed: August 2013, travelled on business
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Thank arunhs59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PSPD, General Manager at Peerless Sarovar Portico, Durgapur, responded to this reviewResponded 19 October 2013

Dear Sir,
Greetings from Peerless Sarovar Portico, Durgapur !!!

We are concerned about the problems you experienced at our Hotel, in. We are writing to thank you for taking the time to bring this matter to our attention.

We strive to make the stay not only satisfying but a memorable experience. The principal goal of The Peerless Sarovar Portico is to provide excellent service to all our guests. Consequently, it is disappointing to learn about your dissatisfaction about the service and we sincerely understand your dissatisfaction for the unpleasant experience.

Moreover, we will be renovating the old existing Rooms & will come up with another 40 Rooms with modern amenities.

We once again apologies for the dissatisfaction faced by you during your stay and assure you that your next visit will be comfortable.

With kind regards,
Shantanu Ranjan Pal
(General Manager)

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 September 2013

Stayed in Sarovar for 3 days and as usual the stay was very comfortable and homely. Food stuff in the restaurant is of high quality.

Gym needs some upgradation and room requires LCD with all Channels.

  • Stayed: August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
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    • Service
1  Thank somr59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PSPD, General Manager at Peerless Sarovar Portico, Durgapur, responded to this reviewResponded 12 September 2013

Dear Sir / Madam,
Greetings !!!

On behalf of Sarovar Hotels & Resorts, we thank you for choosing to stay at Peerless Sarovar Portico, Durgapur.

It was a pleasure having you with us and we hope that the services extended were to your satisfaction.

Our renovation work is going on & soon we will be coming up with moderate rooms & upgraded facilities.

With kind regards,
Shantanu Ranjan Pal
(General Manager)

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Peerless Sarovar Portico, Durgapur

Address: City Centre | City Center, Durgapur 713216, India
Region: India > West Bengal > Bardhaman District > Durgapur
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Durgapur
Price Range: £44 - £513 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Peerless Sarovar Portico, Durgapur 2.5*
Number of rooms: 61
Official Description (provided by the hotel):
Peerless Sarovar Portico is located in Shahid Khudiram Sarani in City Centre of Durgapur. The Durgapur railway station is about 7 kilometers away, City Centre bus stand 1 kilometer and Kolkata airport 183 kilometers from the hotel. You can select from 61 spacious and contemporarily designed rooms categorized into Standard, Deluxe and Suites. Each room is elegantly furnished and outfitted with amenities such as internet data port, satellite television, tea and coffee maker – in all Deluxe rooms, direct dial telephone and en-suite bath complete with toiletries. To top it all, your room is attended to a round the clock room service. Savor a delectable Chinese platter at ‘Indigo’, an in-site restaurant serving sumptuous Chinese, Continental and Indian cuisine. You could try out ‘High Octane’, the city’s best stocked watering hole, a 25 cover economy bar serving a wide range of drinks. The hotel has two huge banquet halls and a foreign exchange desk among others. ... more   less 
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