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“Excellent Service”

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Dickwella Resort & Spa
Ranked #2 of 6 Hotels in Dikwella
Colombo, Sri Lanka
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Excellent Service”
Reviewed 18 July 2014

The Service and the Location of the hotel was excellent, we had a wonderful time.

The rooms are well equipped with beautiful views, It is so lovely that the staff go out of their way to ensure you are welcomed and relaxed

  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank AGO5010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dexton Gerard F, Front Office Manager at Dickwella Resort & Spa, responded to this review, 19 July 2014
Thank you for choosing Dickwella Resort & Spa as your holiday destination! It is a great pleasure to read your review with such positive feedback! , and we thank you for taking the time to share your experience with other Trip Advisor readers too. Be sure that your comments will be shared within our teams.
We hope to welcome you soon again,

Warm Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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498 reviews from our community

Traveller rating
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    27
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (74)
Date | Rating
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  • Dutch first
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English first
Sydney, Australia
Level Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 14 July 2014

Sorry guys but compared to other places we stayed, our stay here was a lowlight of our trip to SL. Resort is on a headland so it is surrounded on 3 sides by the ocean. Not sure if this is a contributing factor but the rooms we stayed smelled of damp. Incense and sir conditioning couldn't help the smell. Efforts have certainly been made to improve things with a games room now on offer and there is certainly more work going on with the potential addition of a pizzeria. You have an amazing setting and friendly staff however you just don't measure up to other resorts in the same price range at the moment.

  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
Thank Jayson B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dexton Gerard F, Manager at Dickwella Resort & Spa, responded to this review, 18 July 2014
Warm greetings from Dickwella Resort & Spa!
Thank you for taking the time to write your review on TripAdvisor! My apologies for any shortfalls in our room services and if there been any damp smell in the room. Yes as mentioned we are surrounded by ocean in three directions and there is a chance the humid can be build the ambiances during high tides and choppy sea conditions. We have discussed your comment at length with our house keeping team and look in to the matter specially the room you occupied, including the games room and the pizzeria.
We are pleased to mention that we are in a proposal to go for proper refurbishment at the Dickwella Resort by next year summer and you may have great new experience with us.
Once again, thank you for reviewing on TripAdvisor we look forward to welcoming you back to Dickwella Resort & Spa, and hope you will make this your home away from home in the next visit with us.
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London, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 14 June 2014

This place is wonderful. The rooms are spacious and well equipped with beautiful views, the food is delicious and varied. We could not keep away from the traditional Sri Lankan cusine served daily! It is so lovely that the staff go out of their way to ensure you are comfortable and relaxed and the staff seem genuinely happy. It is obviously a nice place to work! .

I am not usually a fan of resort type places but this had a very relaxed and individual feel. The yoga man was fantastic!

Stayed April 2014, travelled as a couple
Helpful?
1 Thank jencsmith257
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodney P, Front Office Manager at Dickwella Resort & Spa, responded to this review, 16 June 2014
Dear Jencsmith257,

Warm Greetings from Dickwella resort & Spa.....
We would like to thank you for updating your valuable comments on tripadvisor.com and sharing your experience and satisfaction for everyone to see and by doing so have given the opportunity for other guest who have not tasted the hospitality of our resort to come and enjoy for themselves.
The chef always tries his best to come up with different types of cuisines to tantalize each and every taste buds and i would bring you comments to the Yoga instructor and commend him for a job well-done.

Once again I would lie to thank you for choosing Dickwella Resort & Spa, and would gladly welcome you back.

Thank you,
Rodney Plunkett
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kochi (Cochin), India
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 2 June 2014

Its one of the beautiful resorts i have ever visited in Srilanka.It has beach on all three sides of the property. The Pool is salt water , which few may not like , the accomodations are in chalets which is well kept ...The restaurant serves excellent buffet with very couteous staff..We got a complimentary foot spa too..Was lovely experience and getaway from busy city life..Would love to visit there again...Thanks too all the staff who made it wonderful experience...

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank matx00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodney P, Front Office Manager at Dickwella Resort & Spa, responded to this review, 4 June 2014
Dear Matx00,

Warm greetings from Dickwella Resort & Spa

I along with the entire management team & staff would like to thank you for your wonderful comments with regards to your stay here at our wonderful resort. It’s nice to hear guest having a great time and leaving us with memories they would cherish and also leaving with the hope of returning to enjoy the same or even better service and facilities.
Taking a few comments from previous guests we have taken steps to increase our sports and entertainment facilities by including a Table Tennis board & Foosball table to our recreation center.

Once again I would like to thank you for choosing Dickwella Resort & Spa and would be looking forward to welcoming you back.

Thank you,
Rodney Plunkett
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
163 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 30 May 2014

This resort hotel is close to Matara, Tangalle and the new south coast airport and is built on a peninsular that is surrounded on 3 sides by the Indian Ocean. It has a pool, tennis courts and a private beach and the accommodation is mostly in chalets, which, although not describable as homely or comfortable, have a welcoming exotic feel about them. The rooms are sparsely furnished and the beds are shrouded in mosquito nets - although I was bitten on both of my night's stay - and there is a coffee/tea facility provided. Wi-fi is not available in the rooms, but in the public areas is quite reliable, and the rooms do not have a safe. The drinks and laundry are quite expensive with lime juice curiously more expensive than a large lager. The overall service was adequate but then I and my 2 colleagues were the only guests so it may be tardy during the tourist season.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Richard D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodney P, Front Office Manager at Dickwella Resort & Spa, responded to this review, 4 June 2014
Dear Mr. Richard D,

Warm greetings from Dickwella Resort & Spa

I would like to thank you for your wonderful comments with regards to your stay here at our wonderful resort.
Your comments with regards to a few issues that you have had have been reviewed seriously and action would be taken by the Management to rectify the issues immediately. At present we have installed a few safe boxes in our Suites and have taken steps on fixing individual safety boxes in all rooms. Until it’s completed we have safe boxes at reception which could be used free of charge and accessible 24 Hrs.
We have taken steps to increase our sports and entertainment facilities by including a Table Tennis board & Foosball table to our recreation center as well.
Once again I would like to thank you for choosing Dickwella Resort & Spa and would be looking forward to welcoming you back.

Thank you,
Rodney Plunkett
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Colombo, Sri Lanka
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 9 May 2014

Spent 5 nights in the hotel. Supper nice staff. Nice clean rooms. Nice garden. Good beach. Food was a big improvement form the last stay. The new chef has created some great dishes. Now with the new highway easy to get to.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Andy N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 1 May 2014

It was a great trip.......nt a long journey........great cuisine...excellent quality head chef.Hotel staff was excellent....and service was great!Great location,the beach was very relaxing and the sea water pool was great!

Room Tip: Family suites are good
See more room tips
  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chamath P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodney P, Front Office Manager at Dickwella Resort & Spa, responded to this review, 13 May 2014
Dear Mr. Chamath,

Greetings from “Dickwella Resort & Spa”
Thank you for the wonderful comments with regards to the service and facilities provided by us.
It was our pleasure to welcome Mr. Chaminda Vaas member of 1996 world cup winning team member and 2014 T20 world cup winning coaching staff member and he’s Family to our resort.
It would be our pleasure to welcome you all back and would try our utmost to provide you with even better service to feel more at home.

Thank you,
Rodney Plunkett
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Dickwella Resort & Spa

Property: Dickwella Resort & Spa
Address: Dickwella Beach | Batheegama, Dikwella 81200, Sri Lanka
Region: Sri Lanka > Southern Province > Dikwella
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 6 Hotels in Dikwella
Price Range (Based on Average Rates): £
Hotel Class:5 star — Dickwella Resort & Spa 5*
Number of rooms: 76
Official Description (provided by the hotel):
Dickwella Resort is located on a small peninsula embraced by the most beautiful part of the Indian Ocean and intertwined with a myriad of topical flowers and vegetation. Our Resort consists of three different kinds of Bars and Restaurants. Our guestrooms have Sri Lankan style furnishings and a sea view. We offer fresh sea water swimming pool, Jacuzzi, private beach, Spa, diving, canoeing, snorkeling and excursions. ... more   less 
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Also Known As:
Dickwella Hotel Dikwella
Dickwella Hotel Tangalle
Dickwella Resort Tangalle
Dickwella Resort & Spa Sri Lanka/Dikwella

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