Spent 3 nights at this hotel at the end of our trip to Sri Lanka in May 2013.
The hotel itself is very nice, good rooms, nice bath rooms, nice views and is located in the beginning of Unawatuna close to Galle Fort (a 10 minute tuk tuk ride away). There isn't much of a beach around the hotel, and the area behind the hotel has some litter.
The staff at the hotel were friendly and accommodated a request for a birthday cake making my husbands birthday quite special and we came back to towel elephants on our bed and a message saying 'happy birthday' which was quite sweet.
We left Coco Bay feeling that we had salvaged some of our holiday which we had struggled to enjoy due to the services of a tour company called Flywing tours and their driver Jegan whom we had dismissed on our drop off to this hotel due to his dishonesty, attempts to con us and his very dangerous driving.
However it seems (from a number of abusive messages later sent to us by the driver following his dismissal by us) that he had been informed by the staff at this hotel that we had had problems with our credit card (a forgotten pin so we used a different account card) and didn't have cash to pay for our stay (a complete and utter lie). This detail, albeit incorrect, could only have come from the hotel staff who were around when we were paying our bill and checking out.
We really can't understand why the staff at Coco Bay would do this, especially after we confided in the manager Reny our concerns about this driver and even showed him the abusive text message that was sent to us. He told us not to worry and took down the drivers telephone number and company details and assured us that the hotel was secure and that we should enjoy the rest of our holiday. We trusted him and the other staff and cannot understand why they would go behind our backs and say these things to this driver who they knew there was clearly a problem with. We feel really betrayed.
I can only say that we are really disappointed that what we thought was the best hotel of our trip has actually turned out to be the worst because of their actions.
- Official Description (provided by the hotel):
- Located right on the beach in a secluded Bay, one hop away from the main resort area of Unawatuna and Galle town, it is one of the most stunning holiday locations in Sri Lanka. COCO BAY has 200 metres of sandy beach frontage with a superb view of Galle fort and is located in the midst of a picturesque fishing village with traditional catamarans that characterize this beautiful part of southern Sri Lanka. All rooms and suites have a stunning ocean view and feature private jacuzzi , rain shower, complimentary WIFI, LED TV with international news, sports, movie and foreign language channels,mini bar, digital safes, extra large signature beds with pillow menu, soap selection and large balconies with day beds. The AQUA ROMANCE ROOMS have small private pools. LE MER Beach Restaurant with a distinct French touch serves days fresh sea food, the best of local southern cuisine and international dishes of high quality. Yummy Italian PIZZA and authentic FRENCH BAGUETTES are also on offer. The CHILL OUT lounge bar offers a selection of great wines and exciting cocktails and offers HAPPY HOURS daily between 5.30 and 7.30 PM. A swimming pool by the beach with a kiddies pool and a gym are available. Airport transfers, excursions and round trips can be arranged ... more less
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