I spend two nights with the family at the Sergeant House this August. Here are my many positives about it - and a few suggestions to make it absolutely perfect!
+ Wonderful property built around a renovated old house, refurbished and decorated with exquisite taste.
+ Extremely well-equipped and well-tended, with lots of attention to detail
+ Very private, feels like your own luxury house
+ 10’ drive from Galle (we loved the old town)
+ Next to the coast(al road) but pretty quiet
+ Excellent food - breakfast cooked to order; probably the best curd and treacle I had over the stay. Brilliant dinner (though fish was slightly overcooked to our taste, but this seemed to be the rule throughout our stay in SL).
Now for the very minor attention or improvement points: the staff is caring but generally discreet to the point of shyness (to an extent including the resident manager, Mrs Chathuri). In her absence they seem to be a little uneasy with guests; their English is limited, making interaction more difficult. This somehow lessened our otherwise exceptional experience at the Sergeant House. They could be a little more proactive in helping guests make the best possible experience. One example: theoretically the property is a few yards away from the Unawatuna beaches… but it’s actually not that easy to find a good spot on the closest beaches. The better spots are not within walking distance as the walk would be 20-30’ along the busy main road; walking along the beach is unfortunately not an option (rocks and buildings block the way at places). It is more advisable to go for a tuk-tuk ride and possibly the staff could have guided us in this.
(another very minor detail: the…salt in the fresh fruit juices. Maybe they should consider offering that as an option as it was not really to our taste!)
All in all the Sergeant House amply deserves a rating well into the 90% range. It is an exceptional boutique hotel which only needs to nudge the quality of staff interaction a little to be an absolute topper for “happy few” privileged, discriminating guests. No doubt they will get there with experience and some gentle staff training / coaching.
- Official Description (provided by the hotel):
- Sergeant House is a three minute stroll from the glistening waters and palm fringed beach of Unawatauna. It is a unique villa complex composed of individual pavilions and the historic, Sergeant House Bungalow. Sergeant House, with its tranquil gardens, ponds and swimming pool offers an ideal oasis to enjoy the richness of the south west coast of Sri Lanka and surrounding countryside. ... more less
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