We stayed for 3 nights at the end of a week in Sri Lanka. As soon as we arrived, every single member of staff was friendly, attentive and eager to please. Nothing was too much trouble for any of them. Of particular note were the heads of sections, each of whom took a personal interest in my family's enjoyment of the stay. Lasantha, the F&B manager was particularly good, spending time to discuss menu choices with my children (10 and 13) - and indeed taking responsibility for them when my wife and I headed off to the beach without them for a few hours. My daughter felt especially pampered and grown up to be able to have a full discussion about what she might want for her dinner that night and order it herself. The food was absolutely fantastic. The night we arrived there was a seafood buffet served on the hotel's "beach", which is a lovely flat, sandy area between the pool and the rocks overlooking the ocean. This was of a really high quality and the chefs were very keen to explain what they had cooked and encourage eating of it! The range of premium seafood (lobster, giant prawns, etc) was impressive for something so inexpensive and was accompanied by plenty of fresh salad and vegetables. When I was asked the following day what I wanted for dinner I asked for the same and while this wasn't on the menu, the F&B staff brought a platter of fresh seafood out to me while I was in the pool and allowed me to choose precisely what I wanted them to cook later. That's my kind of customer service! We had planned to eat away from the hotel at least once, but found it impossible to resist both the quality and the service. The job of the management team seems to be to work with the keen and friendly-natured staff to add 5-star levels of service. Whilst this is a work in progress, it is of little consequence to have the occasional breakfast order muddled up when what you get is delicious and accompanied by genuinely friendly service. It is obvious what the team are aiming towards, though, and I am sure they will succeed.
As for the room, we had 111 which is a massive duplex. There is a funny roof terrace 3rd floor, which we didn't use. If there's any faults, they are here, but fairly minor. The wetroom wasn't quite as well draining as it could have been and the safe should be secured to something immobile. The layout of the hotel, with a central outdoor alleyway between the rooms is really nice and the lobby decor is lovely too, making for a very relaxing feel. The pool area is very nicely laid out and dominates the centre of a very social space.
Overall, the quality of the hotel in a country where standards are a little haphazard and the proximity to the wonderful Unawatuna beach make this a hotel we would love to return to.
- Official Description (provided by the hotel):
- We are a newly opened resort in Unawatuna, Situated in the heart of Unawatuna yet away from the hustel and bustel with few minutes walking distance to the world famous Unawatuna Beach and stripes of hotels and restaurants. Thaproban Pavilion is correct blend of serenity and comfort. The hotel is located right by the sea and a man made private beach area which is by the fibre optic pool to enhance the value of your stay. Hotel is very well equipped with all modern facilities to suit your comfort. Our spa and well equipped Gym is over looking the Indian Ocean and while you get the spa therapy you can enjoy the music of nature. All rooms are suites, some rooms are Duplex Suites which are ideal for families or friends and equipped with all type of modern and essential facilities like En Suite Bathroom, King Size Bed with Pillow Menu, 36" LED Satellite Tv, Tea Making Facility, Wifi, In Room Safe to make your stay extremely a memorable and comfortable, with typical Sri Lankan hospitality. The evening atmosphere is the best, you can get on the Rock by the sea for amazing views of the sun set and this is the most amazing moment! We offer fresh sea food and special Italian dishes, other international cuisines to Local dishes. Galle Fort stands at a distance which you can see from the hotel. The Sun Set Terrace on the third floor is ideal for relaxing with the stunning views and reading your favorite novel! ... more less
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