We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great staff”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Thaproban Pavilion Resort and Spa
Ranked #8 of 34 Hotels in Unawatuna
Certificate of Excellence
Reviewed 5 May 2014

We stayed for 3 nights at the end of a week in Sri Lanka. As soon as we arrived, every single member of staff was friendly, attentive and eager to please. Nothing was too much trouble for any of them. Of particular note were the heads of sections, each of whom took a personal interest in my family's enjoyment of the stay. Lasantha, the F&B manager was particularly good, spending time to discuss menu choices with my children (10 and 13) - and indeed taking responsibility for them when my wife and I headed off to the beach without them for a few hours. My daughter felt especially pampered and grown up to be able to have a full discussion about what she might want for her dinner that night and order it herself. The food was absolutely fantastic. The night we arrived there was a seafood buffet served on the hotel's "beach", which is a lovely flat, sandy area between the pool and the rocks overlooking the ocean. This was of a really high quality and the chefs were very keen to explain what they had cooked and encourage eating of it! The range of premium seafood (lobster, giant prawns, etc) was impressive for something so inexpensive and was accompanied by plenty of fresh salad and vegetables. When I was asked the following day what I wanted for dinner I asked for the same and while this wasn't on the menu, the F&B staff brought a platter of fresh seafood out to me while I was in the pool and allowed me to choose precisely what I wanted them to cook later. That's my kind of customer service! We had planned to eat away from the hotel at least once, but found it impossible to resist both the quality and the service. The job of the management team seems to be to work with the keen and friendly-natured staff to add 5-star levels of service. Whilst this is a work in progress, it is of little consequence to have the occasional breakfast order muddled up when what you get is delicious and accompanied by genuinely friendly service. It is obvious what the team are aiming towards, though, and I am sure they will succeed.
As for the room, we had 111 which is a massive duplex. There is a funny roof terrace 3rd floor, which we didn't use. If there's any faults, they are here, but fairly minor. The wetroom wasn't quite as well draining as it could have been and the safe should be secured to something immobile. The layout of the hotel, with a central outdoor alleyway between the rooms is really nice and the lobby decor is lovely too, making for a very relaxing feel. The pool area is very nicely laid out and dominates the centre of a very social space.
Overall, the quality of the hotel in a country where standards are a little haphazard and the proximity to the wonderful Unawatuna beach make this a hotel we would love to return to.

  • Stayed: April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Chris A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (491)
Traveller rating
Traveller type
Time of year
Language
  • More languages

291 - 297 of 491 reviews

Reviewed 28 April 2014

I stayed for 7 nights in April. This is a great hotel on Unawatuna beach. We loved the location, very close walking distance to the beach, but unbelievable views from the hotel. We were upgraded to an amazing room with a view and balcony. The staff is so friendly and willing to go out of their way to help you. We loved Unawatuna itself. So many places to eat, close proximity to Galle and overall relatively quite. I loved that there weren't any huge resorts. Would go back in a heartbeat and stay at Thaproban Pavillion again.

My only criticism is that the hotel was very loud. You could hear a lot that was going on in the hotel through doors and walls. If you are a light sleeper this wouldn't be ideal. We dealt with it, but it did get irritating after a while. The breakfast that was provided as part of our rate could have been a little more varied. We only ate there twice and then decided to go other places to eat.

Room Tip: Ask for a room with a view.
See more room tips
  • Stayed: April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Julia H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thaproban, General Manager at Thaproban Pavilion Resort and Spa, responded to this reviewResponded 30 April 2014

We thank you for your review of the Thaproban Pavilion Resort & Spa. We agree with the valued guests that we are very fortunate with the location in an area. Our dedicated staff does most sincerely appreciate your kind remarks. Thank you for giving us the entire pleasure & privilege of serving you.Thank you for your genuine review and we will consider them to update the quality standard of the hotel. Look forward to you returning if at all possible.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 April 2014

A perfect escape, brilliantly located so it benefits from total peace and quiet but is a very short walk from the beach (so much accommodation in Unawatuna is so close to the road).
The best food in Unawatuna, you must try the Sri Lankan curry here.
The spa treatments are well priced and a delight with lovely open treatment rooms.
Staff couldn't do enough and were just wonderful.
It's very luxurious for its reasonable price, room 101 is the one to get.
Yoga is close by if you want to participate.
I cried when I left as felt so happy and relaxed here.

Room Tip: Book 101 for its amazing view...but all rooms are lovely!
See more room tips
  • Stayed: April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ilovebeingaway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thaproban, General Manager at Thaproban Pavilion Resort and Spa, responded to this reviewResponded 30 April 2014

We are pleased to note that the valued guest feel you were well served at the Thaproban Pavilion Resort & Spa. I am pleased the guests did enjoy the total experience. Thank you for your genuine review of our Thaproban Pavilion Resort & Spa and its really genuine to see in your review "I cried when I left as felt so happy and relaxed here".thank you very much.
We are looking forward to welcome you soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 April 2014

Just returned home after spending 11 days at this wonderful hotel with my family and cannot recommend it highly enough, especially for those travelling with children. The rooms are tastefully decorated, spacious and cool, the food is good, the pool area is lovely and there is a small beach which is very safe and perfect for kids. Everything about the hotel is delightful but the biggest asset is the staff working there. Nothing is too much trouble for them, they are great with children and they will go out of their way to help you.

On arrival at the hotel we realised we had left our 6 month old daughter's bag at the airport, this had all her food, clothes, nappies, milk, bottles etc in it. This could easily have ruined our holiday but the manager of the hotel was calm and unruffled, he contacted the airport, tracked down the bag, arranged for one of their drivers to pick it and we had it back the next day.

All the staff, from the manager to the receptionist, the waiting staff and cleaning staff were friendly, helpful and played a massive part in making the holiday an unforgettable experience. I would highly recommend this hotel to anyone visiting Unawatuna.

Stayed: April 2014
Thank Sam H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thaproban, General Manager at Thaproban Pavilion Resort and Spa, responded to this reviewResponded 30 April 2014

Thank you for your kind remarks based on the perception of the services and facilities we offer at the Thaproban Pavilion Resort & Spa. Our staff appreciates your positive review and remarks. We thank you for selecting your stay with Thaproban Pavilion Resort & Spa and I am pleased the guests did enjoy the total experience. Look forward to welcome you and your family.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 April 2014

Beautiful resort: we had a very big apartment with two floors and a terrace. Nicest most helpful staff (my 4 and 5 year old say they had become their friends. They were very sad to leave)! Good food (don't forget to ask for the snack menu it's got really yummy hamburgers, fries, fish fingers...) Lime juice has become our new favourite drink. Breakfast is good, the same choice every day (juices, fruit, eggs (poached, omelette, fried...) bacon, ham, waffles, curd,... It can get really warm at the pool, but the sea breeze refreshes.
We had a great time, perfect start of our holiday. THANK YOU!

  • Stayed: April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Alexia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thaproban, General Manager at Thaproban Pavilion Resort and Spa, responded to this reviewResponded 30 April 2014

Dear valued guest,
thank you for your very positive review of our hotel. We are very eager to make the stay of the guests as comfortable as possible. Therefore we are happy to read, that you enjoyed your stay with us. I am happy to note that the cuisine was exceptional and up to your expectations. Our best regards to your kids. We look forward to welcoming you back soon at the Thaproban Pavilion Resort & Spa.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 April 2014

We stayed for two nights at the end of a week long trip to Sri Lanka. It was exactly the kind of place we wanted to finish our holiday, very relaxing. The "pool villa" we stayed in opened straight on to the swimming pool which was ideal and the room itself was nicely appointed.
The breakfast was a particular highlight and the staff were friendly and helpful at all times.
The only criticism I would offer is that the noise of the many young children staying at the same time as us detracted from the idyllic and beautiful location of the hotel on its rocky outcrop.

  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Thomas C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thaproban, General Manager at Thaproban Pavilion Resort and Spa, responded to this reviewResponded 30 April 2014

Dear valued guest,
Thank you for your very genuine review of our hotel. It’s really happy to serve you. I am happy to note that the breakfast was exceptional and up to your expectations. Our dedicated staff does most sincerely appreciate your kind remarks. We will continue to make desirable changes to maintain our quality service and enhance the quality offered in every respect. We are looking forward to welcome you soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 April 2014

We recently stayed at the Thaproban Pavilion completely by chance... We were booked to stay in their sister hotel, the Beach House, for six night and decided to have a look at the Pavilion too purely to be nosey. We were so impressed we changed our last two nights in Unawatuna from the Beach House to the Pavilion.

We absolutely LOVED both hotels. The location of the Beach House was amazing whilst the Pavilion was a short walk out of town. The Pavilion still had the amazing views of the Indian Ocean and to make up for not being on the beach it has a really lovely small pool and kid's pool complete with a fake beach area which the kids loved. The rooms really are stunning. We stayed in a 3 storey room which was super comfortable, clean and well designed. Lots of space for us all!

The staff were all attentive, helpful and lovely. The massage was amazing. The food was good (do try the Sir Lankan buffet night). It really was a fabulous end to a fantastic stay in Unawatuna. We can't wait to come again and next time we will also split our stay between the two wonderful Thaproban hotels we tried. Beach House is perfect for, well, the beach and Pavilion is perfect for a little bit more luxury.

Room Tip: Try the fantastic 3 storey rooms!
See more room tips
  • Stayed: March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank jellyjack75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Unawatuna hotels
0.4 mi away
Thaproban Beach House
Thaproban Beach House
#4 of 34 in Unawatuna
978 reviews
3.9 mi away
Cantaloupe Aqua
Cantaloupe Aqua
#7 of 34 in Unawatuna
318 reviews
1.3 mi away
CoCo Bay Unawatuna
CoCo Bay Unawatuna
#2 of 34 in Unawatuna
750 reviews
Show Prices
Show Prices
Show Prices
0.6 mi away
Flower Garden Hotel
Flower Garden Hotel
#13 of 34 in Unawatuna
839 reviews
0.6 mi away
Cantaloupe Levels
Cantaloupe Levels
#3 of 34 in Unawatuna
476 reviews
0.6 mi away
Tartaruga Hotel & Beach Restaurant
Show Prices
Show Prices
Show Prices

Been to Thaproban Pavilion Resort and Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Thaproban Pavilion Resort and Spa

Address: Wella Devala Road, Yaddehimulla, Unawatuna 80600, Sri Lanka
Region: Sri Lanka > Southern Province > Galle District > Unawatuna
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 34 Hotels in Unawatuna
Price Range: £47 - £137 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Thaproban Pavilion Resort and Spa 4*
Number of rooms: 16
Official Description (provided by the hotel):
We are a newly opened resort in Unawatuna, Situated in the heart of Unawatuna yet away from the hustel and bustel with few minutes walking distance to the world famous Unawatuna Beach and stripes of hotels and restaurants. Thaproban Pavilion is correct blend of serenity and comfort. The hotel is located right by the sea and a man made private beach area which is by the fibre optic pool to enhance the value of your stay. Hotel is very well equipped with all modern facilities to suit your comfort. Our spa and well equipped Gym is over looking the Indian Ocean and while you get the spa therapy you can enjoy the music of nature. All rooms are suites, some rooms are Duplex Suites which are ideal for families or friends and equipped with all type of modern and essential facilities like En Suite Bathroom, King Size Bed with Pillow Menu, 36" LED Satellite Tv, Tea Making Facility, Wifi, In Room Safe to make your stay extremely a memorable and comfortable, with typical Sri Lankan hospitality. The evening atmosphere is the best, you can get on the Rock by the sea for amazing views of the sun set and this is the most amazing moment! We offer fresh sea food and special Italian dishes, other international cuisines to Local dishes. Galle Fort stands at a distance which you can see from the hotel. The Sun Set Terrace on the third floor is ideal for relaxing with the stunning views and reading your favorite novel! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Odigeo, Ebookers, Evoline ltd and 5viajes2012 S.L. so you can book your Thaproban Pavilion Resort and Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing