We love Sri Lanka and after travelling up from the beautiful south turned up at the Flower Garden Hotel in Unawatuna, were we have visited before, and within 30 seconds we knew this was not the place for us. But having booked a 'Super Deluxe Cabana with a big private balcony with 'lovely' garden', and having read the raving reviews here on Tripadvisor we thought that there was more to this hotel that would be revealed after we checked in. As soon as we arrived we were ignored by all the staff, made to sit in a very dreary restaurant listening to a Russian query add on's to his bill, we waited patiently whilst watching one of the staff tread on a sleeping dogs nose and then kick him on the head! We were eventually lead to our musty dark room, it was open plan semi detached with no balcony, just an open plan frontage that was shared by two rooms overlooking a courtyard which was used as a passage for the staff to the staff area. It was dark with not much sun coming through because of the surrounding buildings and some trees and there was constant noise from a mill nearby and from staff passing by every so often. We cancelled at 4pm the day we arrived, decided to stay that night, we had booked 5 nights, thought we should at least try the food, which turned out to be very average, even though the reviews on Tripadvisor had been so good! Throughout the day piped music was playing of what we can only described as country & western music from the 50's, even at breakfast!There were only a few sunbeds around a very cramped pool with not a lot of room for sitting and relaxing. There were items not working in the bathroom and the over all place was dark and oppressive. When we cancelled we were told that Sassi the owner, would come and speak to us later, no one came to see us. We booked in to another hotel not too far away had breakfast and tried to check out but was told that Sassi was asleep until 10.30am and asked to wait. He did not show up and we wanted to leave, the staff tried to make us pay for 50% of 7 days, they were confused, then when they eventually found our booking for five days, we were made to pay 50% of this, even though we cancelled the previous day at 4pm and stayed and payed for one night, so surely it would be 50% of 4 nights? The communication was poor and in the end we just paid the rest in cash and left.
We have emailed Sassi several times just to clarify the terms and conditions for cancellations but he has not responded. After travelling for many years in Sri Lanka, this is our first bad experience ever and definitely not worth the $109 for B&B!
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- Also Known As:
- Flower Garden Unawatuna
- Hotel Flower Garden