When we arrived at the Frangipani Tree we were really blown away. The grounds and buildings are just beautiful. They had planned to put us in one of the larger upstairs rooms but we requested a change to something with outdoor space to accommodate my smoker husband, and they were quick to assist and gave us a choice of rooms overlooking the sea with our own private terrace. We chose one set off away from other rooms for privacy. We had a stunning outdoor bathroom and very spacious bedroom. However there are a few things that didn't feel lived up to the standard of the accommodation. There are no phones in the room, so if you need anything such as food or drinks you have to go and hunt for someone to provide it. Also there are no curtains or fly screens on the windows so if you want to quickly get changed or something you have to open the windows, close the shutters and then open them all up again. It also means you can't stay in the room with the windows open for fear of bugs. How a hotel of this calibre can fail to provide wi if in rooms I don't know. It's my choice if I choose to 'switch off' from the outside world or not and having to go and sit at the restaurant every time I needed to get online was a pain. Lastly, despite the location of our room I didn't feel we got the privacy we wanted. On our first day the staff weren't busy ( the hotel was almost empty) so they started up a game of cricket. Right next to our room where I was trying to sunbathe. I don't begrudge anyone a break when it's quiet, but why they had to choose to do it right next to where I was lying I don't know and at one stage I got hit by the ball. The quietness of the hotel also meant that we felt we were just being watched by the numerous staff. It didn't feel helpful, it felt nosey. I was also put out that the staff seemed to feel it was ok to go in and out of our room at their own discretion. Having left some sunglasses and a kindle outside the room one day we returned from the pool to find them inside the bedroom. The staff later told us it was because there have been a number of thefts from people passing on the beach which is understandable, but surely they should come and ask before wandering in and out of the rooms? We were considering staying a third night but this issue with the staff made us choose not to and we moved on. It's a shame as when it's busier this probably isn't an issue, but I found it really intrusive. Frangipani Tree is so close to being a great place but it's just not quite there yet.
- Official Description (provided by the hotel):
- Spend Time with Sea Turtles and Sparrows who visit this beautiful property Set on an improbable juxtaposition of simplicity and luxury overlooking the turquoise Indian Ocean. The Frangipani Tree is sun, sand, trees, culinary, sensuous and spiritual indulgences among Intimate, Exclusive and Elegant surroundings. ... more less
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- Also Known As:
- Frangipani Tree Hotel Unawatuna
- Frangipani Tree Galle
- Frangipani Tree Hotel Galle