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“Great location (5 mins from the airport)”

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Novotel Bangkok Suvarnabhumi Airport
Ranked #2 of 8 Hotels in Bang Phli
Certificate of Excellence
Reviewed 7 February 2011

My wife, kids and I stayed here for two nights on our way to and from Phuket last week and had a great stay both times. Check-in took a fair amount of time but I suspect that was due to the sheer volume of people who are using this hotel given its proximity to the airport. The rooms were nice and had decent furnishings. The bed was huge and very comfortable. The room and bathroom in general were both very clean. The foyer was massive and quite impressive for an airport hotel. Breakfast was quite good and the staff were both very friendly and helpful, particularly with helping us to sterilize baby bottles etc. We ordered room service on the last night and I have to say, I had an AMAZING curry! Totally worth it! This would be a good hotel for both those in transit and those on business not wanting to go all the way into the city. Oh, a BIG plus for an airport hotel, it was nice and quiet!

  • Stayed: February 2011, travelled with family
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Thank TravelAddicts05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
qualitymgr, Quality Manager at Novotel Bangkok Suvarnabhumi Airport, responded to this reviewResponded 8 February 2011

Dear Sir/Madam,

We are happy to hear that our location satisfied you and your family and glad to hear that you have had a pleasant stay with us.

Your complimentary has been passing to our team member. We hope we will have the pleasure of welcoming you and your family again soon.

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An Accor traveller
Hong Kong
11
Reviewed 6 February 2011

  • Stayed: January 2011, travelled as a couple
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1  Thank An Accor traveller
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
qualitymgr, Quality Manager at Novotel Bangkok Suvarnabhumi Airport, responded to this reviewResponded 8 February 2011

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
A TripAdvisor Member
Manila
1
Reviewed 6 February 2011

I am continually surprised when travelling on business and I find hotels which do not provide complimentary 24hr in-room internet. However, this hotel takes the prize for the worst... not only does it not provide complimentary internet, but the purchasable internet cards it provide are such that if you log-out before the end of your time, you lose the rest of your time. If using an iPad or iPhone then this is completely unworkable (turn away for 1 min and you've lost your internet!). Funny enough, in the publicity photo, an iPad is used in the foreground to show how 'business friendly' they are.

To be fair, I then went to use the business center which was very good.

It also didn't help that I was checked into a room which hadn't had its cleaning finished (I'm not being fussy here - literally, the sheets were on the floor and the bed pulled out from the wall). This was at 11pm, and I had to wait another 20 mins while another room was found. Unusually for Thailand, the staff weren't particularly friendly about it.

Pretty poor!

  • Stayed: January 2011, travelled on business
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Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
qualitymgr, Quality Manager at Novotel Bangkok Suvarnabhumi Airport, responded to this reviewResponded 8 February 2011

Dear Sir/Madam,

Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies.

Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

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Reviewed 6 February 2011

This hotel in conveniently located close to the airport and airport express. Rooms are comfortable.

Downside is that the staff essentially demand tips from visitors. It is very embarrassing.

Another problem is that more than a month after visiting the security held on my visa debit has still not been released.

  • Stayed: December 2010, travelled as a couple
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Thank Dezign99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
qualitymgr, Quality Manager at Novotel Bangkok Suvarnabhumi Airport, responded to this reviewResponded 8 February 2011

Dear Sir/Madam,

I am happy to hear that our location satisfied you.

However, I’m sorry about the incident regarding your visa debit. Would you please contact directly to our hotel which we can sort out the problem.

Thank you for your feedback and look forward to having you stay with us.

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Reviewed 5 February 2011

We stayed at the Novotel as a matter of convenience as our flight was leaving early in the morning. We don't generally stay in large chain hotels, but for this reason. The beds are excellent - large and comfortable. However, this is an expensive hotel. Let's be brutal - its a bed for the night before a flight. The price we paid did not include breakfast and to be honest we ate over at the airport. 300 Baht for just cereal and milk is not value ofr money, considering the room rate was 5745 Baht (£120). The food is not value for money and you can eat over at the airport. There is plenty of choice. It is a large hotel and very impersonal. The most we paid for quality accommodation during our 3 week trip was £75.00 a night, so this was expensive, but convenient. At the end of the day, its owned by a large chain out to make money and plenty of it. If you have time, find a cheaper hotel on the perimeters of the airport.

  • Stayed: January 2011, travelled on business
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Thank Nigel19652
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
qualitymgr, Quality Manager at Novotel Bangkok Suvarnabhumi Airport, responded to this reviewResponded 8 February 2011

Dear Sir/Madam,

Thank you for taking the time to sharing your experience on your stay with us.

We are constantly working hard to ensure we provide excellence in service. Your constructive comment will certainly enable us to improve the quality of our service to better meet the needs of our guests.

Thank you once again and I very much hope we will be given the opportunity of having your stay with us in the future.

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Reviewed 3 February 2011

  • Stayed: January 2011, travelled solo
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Thank Porlyf59
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
qualitymgr, Quality Manager at Novotel Bangkok Suvarnabhumi Airport, responded to this reviewResponded 8 February 2011

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Reviewed 3 February 2011

Price was OK, but a little misleading (I understood WiFi was included, but turned out to be a paid extra) Welcome was good, room was great - Overall good stay if you have an overnight between connections at the airport.

  • Stayed: January 2011, travelled solo
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Thank Moscow-Andrew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
qualitymgr, Quality Manager at Novotel Bangkok Suvarnabhumi Airport, responded to this reviewResponded 8 February 2011

Dear Sir/Madam,

Thank you for sharing your experience at your recent stay.

We appreciate your very constructive comments we took note for the points of dissatisfaction, and are very pleased to learn that overall you had a pleasant stay.

We hope to see you on your next trip to BKK.

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Additional Information about Novotel Bangkok Suvarnabhumi Airport

Address: 999 Moo 1, Suvarnabhumi Airport Hotel Building | Nongprue Subdistrict, 10540, Thailand
Region: Thailand > Samut Prakan Province > Bang Phli
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 8 Hotels in Bang Phli
Price Range: £112 - £181 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Bangkok Suvarnabhumi Airport 4*
Number of rooms: 612
Official Description (provided by the hotel):
Novotel Suvarnabhumi Airport is a 4 star hotel located 10 min walk from Suvarnabhumi International Airport in Bangkok. Ideal for business trips, the hotel features 12 meeting rooms, grand ballroom for up to 1,000 people and a business center. Boasting 612 comfortable and contemporary rooms, the hotel also offers 2 bars and 4 restaurants. With a 24 hr airport shuttle every 10 min from Gate 4 Level 2 and parking available, there is no better place to stay. ... more   less 
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Also Known As:
Novotel Suvarnabhumi Airport Hotel Racha Thewa
Novotel Hotel Suvarnabhumi Airport
Novotel Hotel Bangkok
Novotel Bangkok Airport
Bangkok Novotel
Novotel Bangkok Suvarnabhumi Airport Thailand/Bang Phli

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