I always try to be positive whatever happens. So, when we arrived at the place and the lady told us that the fee was $2 up than the expected, I took a deep breath and payed it. When I saw that the room was too small for us, I took another deep breath and coped with it. But, at some point, the annoying things were so many that I ended up freaking in anger before the day was over.
I'm amazed by all the good reviews because our experience was quite different. After thinking for a while, I found the reason. If you're a foreigner and you book tours, you'll get the best service. But if you plan the trip on your own and have the plus of being costarican, be prepared to have the worst service of your life.
The owner was very rude to us. She didn't give us the free breakfast (and expected us to pay $4 extra for it) alleging that it wasn't included in the private bedroom fee (which we didn't asked). She kept speaking loudly right in front of our bedroom until 11:30 pm (what is curfew?). She even told me through the phone that she threw away some stuff I had left on the bedroom (which wasn't true because she returned it to me, but what is the need to say something like that??). In life, you better treat everyone the best you can, you never know who you are dealing with. One of us is planning on visiting Monteverde again soon and guess which is the last place he's going.
On other aspects, the rooms are not clean. The sound of cars won't let you sleep. The kitchen is nice, but if you use it don't expect any smile.
I know that for the price you can't expect to be treated like a superstar. But still for the same price you can get a decent attention at many other hostels of the area. We stayed at another place and spent a wonderful night, if you were thinking I'm just an overreacter. If you don't want bad reviews don't keep on answering them with excuses, just do your job right.
- Official Description (provided by the hotel):
- Hotel Sloth Backpackers B & B is one the most famous hotels in thegateway to all touristic venues in Santa Elena of Monteverde. Personalattention by Owner YORLEWe are the number one option for backpackers and travelers in Costa Rica.In the Town, without Noise.The Hotel Sloth Backpackers B&B is in the perfect place to stay andrelax after a busy day of activities.Offers clean, Dorms and comfortable rooms, and each room has a private bathroomwith hot water 24 hours & Dorms with Bathrooms, towells, FreeInternet or Wi-fi, kitchen Fully Equipped Free, Free Coffee & Tea all Day.Free breakfast includes:Coffee, tea, pancakes, bread, butter, jam, eggs and fresh fruits.Also, Hotel Sloth Backpackers B & B, offers: laundry services, Office information with the best prices in activities, special for Groups and Students.2 Minutes from the only public bus station,Downtown, only 2 minutes to the bus stations, banks, restaurants, night life, souvenir stores, and supermarkets.If you need me (Yorle) pick you up at the bus station, send an email. ... more less
- Reservation Options:
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- Also Known As:
- Hotel Sloth Backpackers Bed & Breakfast Monteverde, Costa Rica - Santa Elena