We stayed at Rustic Lodge for 2 nights. Whe had booked our room in advance, mailing the owner José. As we arrived José welcomed us by using our names.
He dropped everything what he was doing and gave us a roundtour. Then he took his time explaining us what to see in Santa Elena town and national park.
We only stayed for 2,5 days but it was like we knew each other for months.
The breakfast was very good, the rooms clean, and the people very (!) friendly.
Don't hesitate to book this hotel, there is no better service to find.