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“Nice Hotel”

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Hotel Riu Helios Bay
Ranked #1 of 18 Hotels in Obzor
Certificate of Excellence
Reviewed 25 October 2012

My friend and I spent a week in the Riu Helios from 17th September. Unfortunately for us the weather was awful for 4.5 of our 7 days. This unfortunately spoiled our holiday as we had looked forward to a lazy poolside week. Our view of the 'football stadium' was a bit grey and bleak but we enjoyed our Sunday live match :-)

I was unimpressed by Obzor. Perhaps because of the weather and the fact that it was the end of the season we didn't see the town at it's best but I found it to be run down with very little to see or do. On a more positive note I have to say that the Riu Helios made the week tolerable. We had a really nice room which surprised me. I had read reviews that said the rooms were a bit dated and needed a refurb. Ours was lovely with a beautiful shower room. It was also spotlessly clean.
Eating was an experience. I wasn't particularly keen on the way the dining room was arranged. 4 tables of two pushed together which meant sharing with other holiday makers. Fortunately we shared with some lovely people. The food was reasonably good. Not as much to choose from as some other 4* hotels but we always found something we liked. Top marks for the Paella, it was fab. The staff in the hotel are lovely, very helpful and friendly and the entertainment crew do a great job. Full credit to them for keeping everyone entertained when it was cold and windy outside. This hotel might not be as 'posh' as some 4* hotels but it's not as expensive either. If you are after a good quaity, value for money hotel with good family fun entertainment try it. PS take your wet suit for the pool.....I have never in my life experienced temperatures that cold outside the freezer and that was when the sun was out!! Nice big pool though and a lovely little one for the kids :-)

  • Stayed: September 2012, travelled with friends
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3  Thank SoniaR2207
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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435 - 441 of 774 reviews

Reviewed 25 October 2012

The hotel was fabulous, the food was very good, the drink was lovely, and the staff were outstanding! All the bar staff, and entertainment staff were wonderful and couldn't be any nicer! Definately returning. We went on the 10th of September 2012 and the weather was wonderful but a few shops and bars were closing because the season was ending. Will go a little early next year but there is still plenty to do!

  • Stayed: September 2012, travelled with friends
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1  Thank stephanie n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 October 2012

We arrived at the Riu Helios Bay early hours of Saturday 18th August. First impressions were that the hotel was very clean, hand sanitiser at the entrance to the restaurants, and staff were spraying the food tongs everyday which was also going onto the food. Two days into our holiday our eldest daughter had sickness and diarrhea. We spoke to the rep, who was aware of a bug,which was going around 3 hotel we were told. Further into the holiday i came down with sickness and diarrhea. We asked around other guests and found out that some guests had been hospitalised. Barney our rep told everyone at the welcome meeting not to swim in the river by the side of the hotel. Eight weeks later and both me and my daughter have been very poorly. .
We have had stool samples tested by Heath Protection Agency and it was confirmed as CRYPTOSORIDIUM.
Please if going to this hotel in the near future be aware of the river running into the sea at the side of the hotel. Swimming pool is that is so cold that you wouldn't want to go in. And remember CRYPTOSPORIDIUM is not killed with chlorine so the germ is just spreading.
If anyone who is still suffering after returning from this hotel, please get checked out at your doctors.
And i would be greatful to hear from you Parkes267@btinternet.com. Something needs to done so other tourists are not affected.

  • Stayed: August 2012, travelled with family
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7  Thank Lorraine P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 October 2012

Six of us had a wonderful 2 weeks at the Hotel Riu in Obznor from 17th September, 2012. It was our 1st all-inclusive holiday, and it will definatley not be our last, if they are all like this!! Can't understand some of the negative reviews on this page. After reading some of the reviews I sent an e-mail asking for 3 adjoining rooms above reception on the 4th or 5th floor, which we had - Rooms 5107/08/09. We were not disappointed, had 3 excellent "superior" rooms (at no extra charge). If you prefer rooms with afternoon sun, ask for side sea-view rooms overlooking the local football pitch, all the sea and pool view rooms only had morning and early afternoon sun, which suited us.
The food was really good with excellent choice, possibly as it was near the end of the season, we felt that the choice towards the end of the 2nd week wasn't as good, possibly they were running the stocks down! If we go back again, or when we recommend to friends, we would suggest they go at the begining of September, as a lot of the shops in Obznor were closing down before we left on1st October.
We sent on 3 Thomson excursions, the Varna shopping was disappointing because it rained all day. Enjoyed Nessebar and the Taste and Tradition to Erkech was out of this world, and pleased the 2 farmers amongst us! Highly recommended.
Had excellent Thomson flights from Manchester - outwards 8.50 and inwards from Bulgaria at 15.40.

Room Tip: Afternoon sun - side sea view rooms, Superior rooms 5th floor above reception. We had rooms 5107...
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  • Stayed: September 2012, travelled with friends
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1  Thank GwynE603
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 October 2012

The flights from Thomson are a bit random so I think that should be worked on. The flight was no problem, smooth and only 3 hours so it went quickly. The transfer took longer than expected and I got very travel sick as it was a very windy road.
Obzor was lovely, people were very nice. If anything I would go a couple of weeks earlier as most of the town was shutting down and it was a bit of a ghost town.
The hotel was very clean and the maid service was amazing. We never saw them and we never left the room at the same time every day. The terraces around the hotel were always being cleaning and the restaurants were spotless.
The food was good, salads especially were amazing. Something for everybody. I was a bit miffed that the Bulgairian restaurant wasnt a waiter/waitress service. I think this would have been a nice touch as with Buffet the meal time is very quick and doesnt have the romantic element that is brought with a sit down waited on meal. Drinks I thought could have been better, more cocktails and choices of wine.
The Beach was better to sit at then the pool as the beach gets a nice breeze while the hotel protects the pool from the breeze making it very warm.
A couple of points that would have made the hotel better- shouldnt have to pay for safe or the late checkout- it should be organised with thomson.
Khans tent was a really good excursion and I would recommend it to everyone. The entertainment at the hotel, I dont think was as bad as everyone made out in previous posts.The quiz show was hilarious and the other shows I went to were humerous and enjoyable. I enjoyed aqua aerobics and zumba while i was in Bulgaria too.
I would return if I got another good deal like I did this summer. One week was long enough though for this part of Bulgaria.

  • Stayed: September 2012, travelled as a couple
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1  Thank claz18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 October 2012

Returned again for the sixth year the standed never goes down the staff are wonderful they do all they can to give you a good holiday.when we arrived there was coffee and drinks and some one to take our cases to our room

Room Tip: Email the hotel ask for a room on fourth floor over the bar salon
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  • Stayed: September 2012, travelled as a couple
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Thank barnaby1131
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 October 2012

We stayed 14 sept 2012 for two weeks, our honeymoon, and first time to Bulgaria, we weren't sure what we would find, was the best choice we made, we had a great time and met some wonderful people, Wayne and Teresa and of course everybody who was there the same time will remember Mike, lovely chap and his brother Tim. The hotel, as already said was so clean, the staff always acknowledge you even tho the maids do not speak English. They clean the rooms everyday and there's carpet on the floor, no banging doors or noisy neighbors.
The food was fantastic, so much choice, we could never manage four courses!!! the yellow cheese and biscuits were morerish.
Bar staff so friendly and you could have a laugh with them too.
The entertainment team were great too, we got on well with George, great lad.
The town is quiet but you can get all the gifts you need, even a hoodie if you get cold, we had a few days of bad weather. A great town square where there are a couple of good bars, cheap drinks ( a Large bottle of Becks £1) and any football game you choose to watch, at The House just ask.
If your not keen on Germans don't go at the beginning or end of the season, as you will be out numbered........only negative we had.
We would recommend this hotel to everybody and have done since coming home.
Was the best holiday we had had in a long time.

Room Tip: we were on the left, on the far-side of the Hotel, overlooking the local football stadium, we saw th...
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  • Stayed: September 2012, travelled as a couple
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1  Thank Tracy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Riu Helios Bay

Address: Tchernomorska 50 | Obzor - Bulgaria, Obzor 8250, Bulgaria
Region: Bulgaria > Burgas Province > Obzor
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Obzor
#1 Top resorts Hotel in Obzor
#1 Luxury Hotel in Obzor
#1 Best Value Hotel in Obzor
#2 Family Hotel in Obzor
Price Range: £77 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Riu Helios Bay 4*
Number of rooms: 318
Official Description (provided by the hotel):
The Hotel Riu Helios Bay enjoys a seafront location at the northpart of the beautiful city of Obzor. 5 km-long public beach of fine sand which slopes gently into the sea. Aproximate distances: - 62 km from Burgas airport - 35 km from Sunny Beach Centre. - 1 km from public transport (bus stop) Credit cards accepted: MasterCard, Visa ... more   less 
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Also Known As:
Riu Helios Bay Hotel
Riu Helios Bay Obzor
Hotel Riu Helios Bay Bulgaria/Obzor

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