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“Great!” 5 of 5 bubbles
Review of Riva Bella Hotel

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Riva Bella Hotel
Ranked #3 of 8 Hotels in Ouistreham
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Great!”
5 of 5 bubbles Reviewed 21 June 2014

We took my 91 year old dad back for a memorable trip as he was part of the D Day landings. Only a few minutes from the Ferry, this modern hotel was just what we wanted.
I asked for a beach view and that's exactly what he got. He was able to wake up and look out over sword beach , which made his trip. He had a disabled room , which was large and roomy. We had three rooms all next to each other which in fact all had views of the beach even though I had not booked them.
I tried out the spa which was great , however I felt it was not open for long enough. It didn't open until 9am , which meant I did not have time for a swim before breakfast and it closed at 8pm . Even if the spa was closed I did feel the pool could have been open.

Overall a great hotel

Room Tip: pay the extra for a sea view
See more room tips
  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank manxdi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
philippe R, Directeur général at Riva Bella Hotel, responded to this review, 31 July 2014
Google Translation
Madame, Monsieur,

Je vous remercie de vos commentaires que j'aurai plaisir à partager avec les collaborateurs de notre établissement.

En effet, notre centre de thalasso et SPA, intégré à l'hôtel, est ouvert tous les jours de 9 h à 20h et le samedi à partir de 8h30.

J'espère avoir le plaisir de vous revoir pour les 92 ans de votre père.

Merci beaucoup.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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438 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (14)
Date | Rating
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English first
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 13 June 2014 via mobile

My boyfriend and I stayed at Riva Bella for 4 nights. Initially we were given a small room with two twin beds where we booked a double room, and the bathroom had hairs over the walls and in the bath which were not pleasant. For the next three nights we were changed to a double room with a sea view which was lovely and suitable for our needs. However, from the moment we complained about the wrong room, we felt unwelcome and it was a struggle to receive a friendly smile. We were not informed of the extra tax on the room we had to pay at the end of our stay, and there was no courtesy of asking about how our stay was or wishing us farewell. The spa was lovely, and the staff was inviting and definitely worth the four stars, however in our opinion the Riva Bella Hotel did not live up to our expectations.

Stayed June 2014, travelled as a couple
Helpful?
2 Thank Kelly L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
philippe R, Directeur général at Riva Bella Hotel, responded to this review, 31 July 2014
Google Translation
Madame, Monsieur,

Je vous remercie d'avoir pris le temps de me faire part de vos commentaires suite à votre séjour à l'hôtel Riva Bella Ouistreham.

Malheureusement, le site ne nous permet pas de répondre en anglais ni dans aucune langue étrangère d'ailleurs.

Je ne peux pas retrouver votre réservation initiale car je n'ai pas votre identité. Aussi, il m'est difficle de répondre à vos remarques.

Je peux juste vous garantir que toutes les personnes travaillant sur le site ont comme objectif la satisfaction des clients et toutes les formations que nous faisons vont dans ce sens.

En espérant vous le prouver lors d'un prochain séjour.

bien à vous.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Winchester, United Kingdom
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 1 June 2014

Stayed for three nights. Great location for visiting D Day beaches and with free parking. There was a delay with our room being ready which was not the best start after an early morning ferry journey. From there on in, everything went very smoothly. Rooms are clean and spacious with a contemporary feel. There's a kettle for an early morning cuppa but no milk is provided. Breakfast was good with a wide choice on offer including fruit, different breads, cheese, cold meats and scrambled eggs. It is a spa hotel though so be warned, most people are wearing white towelling robes at breakfast! The swimming pool is very busy especially over the weekend. It was almost impossible to actually swim on Saturday afternoon, as the pool was full of people either doing an exercise class or just standing in groups talking. We chose to eat our evening meals at the local restaurants just a few minutes walk away, very good and better value than at the hotel. Overall a very good few days at the Riva Bella.

  • Stayed May 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Shirley D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
philippe R, Directeur général at Riva Bella Hotel, responded to this review, 7 June 2014
Google Translation
Maame, Monsieur,

Je vous remercie de vos commentaires qui ont retenu toute mon attention. Mais il est vrai que la traduction automatique a ses limites et malheureusement le site ne nous autorise pas à répondre dans une langue étrangère.

J'espère que nous aurons le plaisir de vous accueillir à l'hôtel Riva Bella Thalazur lors d'un prochain séjour.

Bien à vous.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ely, United Kingdom
Level Contributor
115 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed 28 October 2013 via mobile

A very friendly and comfortable hotel in a excellent position not only for comfort, but also for access to the ferry to Portsmouth. We had decided to stop at the Riva Bella Hotel to allow us to visit the Normandy Beaches, this was done quite comfortably although this may have been in a quiet season. For people who want to experience visiting the local restaurants, then these are a 5/10 minute walk away.

Stayed October 2013, travelled with family
Helpful?
Thank KirbsSoham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
philippe R, Directeur général at Riva Bella Hotel, responded to this review, 30 October 2013
Dear Sir or Madam,

We would like to thank you for your recent stay in our establishment and for taking time to give your opinion which is very important to us.

Your comments and suggestions will help us improve our services, Rest assured that your comments will be read with great interest and attention and passed on to the relevant personnel.

We are looking forward to welcoming you at Thalazur Ouistreham again very soon.

Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bournemouth, United Kingdom
Level Contributor
47 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 11 October 2013

Lovely hotel on beach. A very good standard of accommodation and beautiful restaurant overlooking the beach. Only two small gripes if on half board there was only two,choices of starter and main meal in the menu, also as we went for a spa weekend we found the spa very busy as they were having a weekend of cheap offers for local people to use the facilities.

Room Tip: Room 140 was very good, it was top floor at end of corridor overlooking "Sword Beach" and...
See more room tips
  • Stayed October 2013, travelled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Saz500
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
philippe R, Directeur général at Riva Bella Hotel, responded to this review, 30 October 2013
Dear Sir or Madam,

We would like to thank you for your recent stay in our establishment and for taking time to give your opinion which is very important to us.

Your comments and suggestions will help us improve our services, Rest assured that your comments will be read with great interest and attention and passed on to the relevant personnel.

We are looking forward to welcoming you at Thalazur Ouistreham again very soon.

Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 20 June 2013 via mobile

We stayed only one night and didn't dine there, having arrived late, so can't comment on the food. The room was modern and clean and perfectly acceptable and the common areas seemed very smart and inviting. It's right on the beach, so must be a great place to stay in the summer. The spa was the highlight for us with sauna, steam room, whirlpool and a large pool. Massages and treatments are also available.

Stayed June 2013, travelled as a couple
Helpful?
Thank Walter L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
philippe R, Directeur général at Riva Bella Hotel, responded to this review, 30 October 2013
Dear Sir or Madam,

We would like to thank you for your recent stay in our establishment and for taking time to give your opinion which is very important to us.

Your comments and suggestions will help us improve our services, Rest assured that your comments will be read with great interest and attention and passed on to the relevant personnel.

We are looking forward to welcoming you at Thalazur Ouistreham again very soon.

Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
JAYv2
Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 7 April 2013

We stayed here as part of an offer from Brittany Ferries over the Easter period. The hotel is a 10 minute walk from the ferry port and situated right on the beach.

We had a warm welcome and were given our room keys and vouchers for our bath robes in the adjacent spa. Our room was light, clean and comfortable. The staff did very well to assist us in every query and aspect we had given our limited French.

We chose not to eat in the hotel restaurant as we wanted to explore the cuisine that Ouistreham had to offer. We noticed a lot of residents relaxing in their bath robes, which didn't really bother us, but demonstrated the type of hotel and spa potential residents are to expect.

We requested a late checkout given our return ferry wasn't until the late afternoon and the staff were more than obliging; I was surprised by this as many hotels in the UK would look to charge quite often.

We had a good night's sleep, however the room was very hot, with only air conditioning to rely on; the windows were not able to be opened. I can't say the air conditioning was working to full capacity. Breakfast the next morning was typical for France, a standard continental.

The adjacent spa does seem separate to the hotel, however guests are welcome to use the facilities and paid treatments. It's worth mentioning for other guests attending, that board shorts in France are usually forbidden, footwear (flip-flops etc) are required in the spa areas, and the pool at the hotel is salty, but warm.

Our stay was very comfortable and satisfying, we will definitely return, more likely on another Brittany Ferries offer as I believe the rooms are quite pricey.

  • Stayed March 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JAYv2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
philippe R, Directeur général at Riva Bella Hotel, responded to this review, 30 October 2013
Dear Sir or Madam,

We would like to thank you for your recent stay in our establishment and for taking time to give your opinion which is very important to us.

Your comments and suggestions will help us improve our services, Rest assured that your comments will be read with great interest and attention and passed on to the relevant personnel.

We are looking forward to welcoming you at Thalazur Ouistreham again very soon.

Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Riva Bella Hotel

Property: Riva Bella Hotel
Address: Avenue du Commandant Kieffer, 14150 Ouistreham, France
Phone Number:
Region: France > Normandy > Basse-Normandie > Calvados > Ouistreham
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 8 Hotels in Ouistreham
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Riva Bella Hotel 4*
Number of rooms: 89
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