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“Never again!!!”

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Hotel Club du Soleil Les Bergers
Ranked #4 of 9 Hotels in Pra Loup
Reviewed 15 February 2014

Stayed here in February for 4 nights. After paying around 120euros for a night, we did expect more then we got.

Arrived after 20h, there reception was already closed and found the key in the post box.

The room was ok, just the bed was too small - 140cm, which is very small for the european standards. Also, the cleaning lady was just vacuuming and making up the bed. The bed sheets were not changed in 4 days. Also, she even didn't clean the dirty cups from the coffee. She just left them on the table.

The hotel is full of families with kids and is very noisy at all times of the day. People talk in the corridor, kids running screaming, slamming the door. It was hard to relax after skiing all day.

The internet was very slow, almost impossible from my phone provider, so we had to get wifi which cost us 5 euros for 24h. Which again, was so slow that i could not even send a msg from Skype. It was useless.

Now the worst thing: the food. Every day you get a buffet: breakfast, lunch and dinner. It was horrible!!! First, if you come around 9am, most of the plates would be empty! Second, all the hot, prepared food was overcooked! Most of the food were cheap cold meat cuts, sausages, liver pate.Horrible coffee. For a 3 star hotel it is unacceptable! We gave it a go 2 times, after were going out to eat!!! It was very disappointing, as it was all inclusive in the price.

The location is also not the best one. To get to the skiing slopes, you have to walk around 7-10min up hill. And when there is a bit of snow, it can get a bit hard, so we used the car every time.

Next time we will rent something on AirBnB or get an apartment and cook our own food and relax in the room with no noise.

Will never go back there and will definitely not recommend it to anyone.

  • Stayed: February 2014, travelled as a couple
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1  Thank WorldMC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3 - 9 of 1,051 reviews

Reviewed 14 July 2013

It was our second stay there. Thanks to their All Inclusive formula we can allow a week-long vacation in beautiful mountains without spending to much or having to cook our own food.
The location is perfect, the staff is friendly, and the food is good. Most of the meals were complete success. On our last night (Friday night) we were treated with a superb seafood buffet.
The average rating and some bad reviews can be probably explained that most of these reviews were written for the winter stay. Most likely, the staff is unable to cope with the big number of ski fans as good as they cope with much smaller number of those who prefer the mountains in summer.
As a person who speaks French, I'm disappointed that this "French vacation hotel" is rapidly turning into an "international resort". The strong international mixture is changing the atmosphere of the hotel and it starts losing its charm (in my eyes, at least).
Another reason to complain is that their choice of All Inclusive drinks became much more limited (my preferred Amer Picon has disappeared).

  • Stayed: July 2013, travelled with family
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1  Thank Ihar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 January 2012

My stay at Les Bergers was an excellent stay. The staff were friendly and helpful right from the get go with an excellent receptionist as well as manager waiting to greet us. Everything about the stay was great. The food at the buffet was delicious and never lacking in variety. The activities available were great: hiking paths up the mountain where the ski hills were, ping pong and board games were available around the hotel, as well as an indoor pool and deck for when we needed to relax or cool off after a long hike. Reserving a time on the tennis courts is essential because they are very popular. We also spent some time in Barcelonette where they have a market a couple times a week. Between Pra-Loup and Barcelonette there is also a bowling alley which looked like a good alternative on a rainy day. We always had something to do while at Les Bergers, the programming at the hotel was excellent with dances in the lounge some evenings and other organized activities through out the week (we obviously did not get a chance to do them all, sadly) such as soccer, ping pong, petanque (which is lawn bowling) and other activities. There is also a Mini Club for the children if parents need some down time through out the day. Bikes are also available to rent.
Also: there are many pamphlets at the from lobby. Totally worth your time to look through them and find stuff to do and the staff wil gladly help you make the reservations necessary.
You may be worried about language barrier with the staff however I found none at all.
Excellent service from the staff, ready to help with any concerns. Highly recommended. Definetly wanting to return.

Room Tip: If you are a light sleeper, perhaps ask for a room that is not above the lounge (on the weekends) as...
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  • Stayed: July 2011, travelled with family
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2  Thank AnnaLiljaDawson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 December 2011

Hotel soit disant deux étoiles, mais n'en méritant même pas une ... mis à part la sympathie des serveurs et serveuses (exploités) qui font tout pour rendre agréable le séjour des clients, cet hotel ne présent rien de positif.
Chambres/appartements très petits avec quasi aucune possibilité de rangement. Je n'oserais donner une quote pour l'entretien/nettoyage.
Restaurant très bruyant, type quantine d'usine, où tout le monde se bouscule, aussi bien pour le déjeuner que pour le diner. Ne parlons pas de la cohue au petit déjeuner! OK pour la nourriture, sans plus. Tout est servi sous forme de buffet.
L'hotel propose une 'mini' pischine intérieure dont l'entretien laisse à désirer. De plus l'odeur de chlore se répend sur l'étage supérieur.
La situation de l'hotel par rapport aux pistes ... 10 minutes de marche très fatigantes (en montée). Pas évident botines de ski au pieds.
Pra-Loup par elle-même est une belle station.

  • Stayed: April 2011, travelled with family
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2  Thank dhendrickx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 October 2010

I stayed here while visiting Praloup for mountain biking. The hotel was very nice and modern, with a clean and comfortable but small bedroom. The staff were nice too. Discovered on arrival that it is an all- in hotel. Despite it being buffet style in the evenings food was good and there was plenty of it.

It is very much a family hotel though, and I think mostly suited for French families with a lot of kids running around.

I'd certainly recommend this as a hotel if you need to visit Praloup but it's probably not a hotel you would hang around if you are not their on a family holiday. But for bed and board it is pretty good!

  • Stayed: August 2010, travelled with friends
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2  Thank Stranger10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 February 2008

I have never stayed at such a dirty hotel. We arrived to find our room stank of cigarettes. The carpet was filthy and the bathroom had no toilet seat, no plug for the sink and no shower attachment to enable you hang up the shower. The hall lighting and emergency lighting didn't work.

The food was horrible unless you like hot dogs and sauerkraut or undescribable fish to the aroma of chlorine as the swimming pool is open to the restaurant.

The only good bit was the free rose wine! Although the cost of the stay probably covered that six times over. It is a good 10 minutes distance from the slopes - uphill and although there is a half hourly bus service, the bus is small and often left passengers behind. Therefore although you will probably have to pay for full board you are unlikey to use it.

You should also note that the pass between La Foux and Pra Loup was closed and no-one told us this so don't trust a Tom Tom from the South as you will end up having to drive around the mountains for another two and a half hours.

  • Stayed: February 2008, travelled with family
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3  Thank susanneat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Delft, Netherlands
210
Reviewed 6 March 2006

We went to Hotel Les Bergers in Pra Loup for a skiing Holiday.

The hotel looks very nice at the outside. I wish there were more pictures of the inside + reviews at tripadvisor at the moment of booking. We will never go there again. It is a 2 star hotel and we expected it to be a simple hotel but as far as we are concerned this hotel should have no stars at all.

We booked it including breakfast and dinner (big mistake).

The hotel room is very simple. We had a nice view against a concrete wall. It was very easy for burglars to walk to our room window and because of that housekeeping left our window and curtains open after the first time they cleaned. My car keys and digital camera lay next to the tv to be picked up by anyone who passed the window. We complained about this and the cleaners didn't open our windows anymore.
The bed was 20+ years old and was so wedged in the middle that me and my wife slept on eachother more then next to eachother. The room was rather clean but could use some new paint and it had waterstains from a leakage.

Bathroom was terrible. The shower/bath combination didn't work well for us because the tap and the outlet for the water from the shower were running at the same time. We complained 3 times about this but it was never solved. So when using the shower it took 2 times the normal time to get wet because there was so little water from the showerhead. The rooms were very noisy. We could here litterally what the room next to us (with three kids in the age between 6 an 14) were telling/yelling to eachother until 12pm.

The hotel has an indoor swimmingpool wich we didn't use but have smelled throughout the complete hotel. Somehow the cholorine level was high and they didn't have a way to vent it out of the poolarea.

Breakfast was very good. A lot of different sorts of bread and 2 sorts of croissants. Milk, yoghurt and serials. I have to say the breakfast was the biggest plus of this hotel.

Dinner was terrible although there always was enough. Food was presented in warm dishes and you could pick what you wanted. I ate potatoes 6 dinners. The meat wasn't very nice and at one night there was some kind of baked fish wich smelled awfull.
We went in a time that the childrensvacation was and we knew that. 25 children running around yelling, crying and playing hide and seek under and around the tables was not my idea of having a relaxed vacation but it was the time of year we could have expected that.
Staff of the restaurant was very nice and helpfull and tried the best they could. In the end we went out for dinner 3 times so we could have a nice quiet dinner together without getting irritated by the other (small) guests.

All in all our stay in Pra Loup was very nice because it is a nice small skiing village and we had fantastic weather.
We will never visit this hotel again and we wish they will open a 3 or 4 star accomodation in the area of pra loup (there aren't any) so we can go back to enjoy the nice skiing area again.

  • Stayed: February 2006
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3  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Club du Soleil Les Bergers

Address: Centre Station Pra-Loup 1600, 4400 Pra Loup, France
Region: France > Provence-Alpes-Cote d'Azur > Alpes-de-Haute-Provence > Pra Loup
Amenities:
Bar / Lounge Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool
Hotel Style:
Ranked #4 of 9 Hotels in Pra Loup
Price Range: £104 - £303 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Club du Soleil Les Bergers 3*
Number of rooms: 35
Official Description (provided by the hotel):
180km of slopes and 300 days of sunshine per year, the team of Soleilvacances welcomes you in the Club Hotel PraLoup Les Bergers, which has been renovated in 2010. For our guest we propose an indoor swimming pool, sauna and Jacuzzi, animations, Mini-Club and an all inclusive package. ... more   less 
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Also Known As:
Hotel Du Soleil Les Bergers
Du Soleil Les Bergers Hotel

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