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“Relaxing get away”

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Mitsis Rinela Beach Resort & Spa
Ranked #1 of 13 Hotels in Kokkini Hani
england
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Relaxing get away”
Reviewed 3 May 2014

We have just had the most wonderful weeks holiday at Hotel Rinela Beach,everything was first class,hotel accommodation very comfy clean rooms and beds , all staff could not do enough for you ,the entertainment was really amazingly funny and you could see that Leon the head of animation is extremely talented and although all the staff work long hours they all having beaming smiles for everyone they really do make you feel very special ,we will definitely be going back,the only problem I experienced was the steps as it is very hard work if you have mobility problems like I have at the moment ,but lm still going to definitely go back Best Holiday we have had for years , also forgot to mention the Food and drinks amazing quality and quantity ..... Can't wait to go back

Room Tip: Select superior and it's so worth it
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  • Stayed May 2014, travelled as a couple
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Helpful?
2 Thank lizs0505
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
liarosHeraklion, Guest Relations Manager at Mitsis Rinela Beach Resort & Spa, responded to this review, 4 May 2014
Dear Lizs0505,

Thank you very very much for your kind comments, we are glad to know that you have enjoyed your holiday in our Hotel and that you would like to come back again. I will forward your regards to the animation team!

We wish you all the best!

Until the next Time!
Svetlana Galimulina
Guest Relation
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3,432 reviews from our community

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Rating summary
  • Location
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Traveller tips help you choose the right room.   Room tips (466)
Date | Rating
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Hungarian first
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English first
London, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 May 2014

Lovely hotel, staff were very helpful and friendly, despite it being fully occupied we had no problems finding sunbeds, being served at the pool bars etc. Occassional short queueing for the restaurant but not a problem. Food was good, a little more variety and more Greek would have nice. Very impressed that despite our late flight out we could use all the facilities, including restaurant and bars, until our departure. Generally a very good and relaxing holiday.

  • Stayed April 2014, travelled as a couple
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Helpful?
2 Thank lc549
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
liarosHeraklion, Guest Relations Manager at Mitsis Rinela Beach Resort & Spa, responded to this review, 2 May 2014
Dear lc549,
Thank you very much for your nice review! We appreciate your good words about our hotel, staff and restaurant. It is also very important, that you note, that our Guests with late departures still can use our Restaurants and Bars. We hope, that you would recommend us to your friends and family and wish you all the best!
Kind warm regards,
Svetlana Galimulina
Guest Relation
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 April 2014

Our stay at the rinella hotel was just perfect.very clean rooms,fantastic view,very beautiful hotel located in a place next to the sea.the food at the restaurant was delicious and we had a big variety of goods to choose.the personel at the reception is very friendly and ready to help and answer at any question.we also would like to congratulate the guest relation lady(Svetlana) for doing her job so
good.She really helped and made our stay easier and more pleasant by giving us the right information about everything we needed to know.we recommend this 5 star hotel for sure to everybody.

  • Stayed April 2014
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Helpful?
2 Thank lefteris8791
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
liarosHeraklion, Guest Relations Manager at Mitsis Rinela Beach Resort & Spa, responded to this review, 30 April 2014
Dear Lefteris8791,
Thank you so much for this nice review and your warm words. We really appreciate it! We are happy, that you enjoyed our food and service and hope to see you soon again! It was very nice to meet you and your family!
Best warm wishes from sunny Crete!
Svetlana Galimulina
Guest. Relation
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Kfar Saba, Israel
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 27 April 2014

We had an excellent four days’ vacation in Crete, the hotel staff were very friendly and provided good service, the food in the main restaurant was good although bit oily , the tavern restaurant was fine, we couldn’t make it to the Chinese restaurant’s short list (a day before at 09:20 am it was already closed , we were told that to make it need to come at 08:00). The open pools are fine unfortunately it was a bit cold. The in-door pool is very small 5X7 Meters, ( ~330 Square Feet) and is available only as part of the SPA services I.e. 15 Euros per person per day. The bars are nice and provided free drinks throgh the day.
The entertainment team tries but lack talent , maybe good for the children. The rooms are fine, but in certain hours there is no hot water for shower, the television if one needs it shows snow in most channels. There is no elevator if someone needs, and the WI-FI connection is very limited to a radius of 10 meters around the reception.

Room Tip: The SPA is too expansive, portion of it suppose to be complimentry! (e.g. Gym)
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  • Stayed April 2014, travelled with family
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Helpful?
1 Thank avishy d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bucharest, Romania
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 24 April 2014

An excellent vacation in a nice hotel. The staff was always very friendly and very helpful. Beautiful hotel, super friendly and polite stuff. The pools were great, we loved the facilities for kids. all food was great.

  • Stayed April 2014, travelled with family
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Helpful?
3 Thank Ionut H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
liarosHeraklion, Guest Relations Manager at Mitsis Rinela Beach Resort & Spa, responded to this review, 25 April 2014
Dear lonut H,
Thank you very much for your nice review! We appreciate your good words about our hotel, food and staff and wish you all the best!
Warm kind regards,
Svetlana Galimulina
Guest Relation
Guestrelation.rinelabeach@gmail.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bucharest, Romania
Level Contributor
1 review
Reviewed 23 April 2014

I have been impressed mostly by the location, effectively on the beach. Services were also very good, staff extremely positive, polite and always making nice jokes with the tourists. Great entertainment for children all ages, with trained animators, speaking at least 4 languages in paralell, making kids feeling comfortable. Nice entertainment for the adults too, with original shows every night. Good food also, mediteraneen type never fails :-). Premium families, rather west european atmosphere, interesting evening conversations with normal people. Overall a Familiar and very friendly atmosphere. I would reccomend this hotel to young or mid aged families, looking for a good quality holiday.

  • Stayed April 2014
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Helpful?
Thank Stefaniaharabagiu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
liarosHeraklion, Guest Relations Manager at Mitsis Rinela Beach Resort & Spa, responded to this review, 28 April 2014
Dear Stefaniaharabagiu,
Thank you very much for this nice review! We appreciate your good words about our staff, animation, hotel in general and recommendation of our hotel for holidays.
We wish you all the best!
Nice warm regards,
Svetlana Galimulina
Guest Relation
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Netanya, Israel
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 23 April 2014

The service of the staff, the help you get from them and the friendly atmosphere are the strongest points of this resort. when we arrived we got a room close to the pool wich was smelly and unpleasant. we went for the reception and they immidiatly changed the room and gave us a clean new one. the beach and the pool are verry nice. the food was excellent very tasty and with a big variety to choose from. the rooms are clean but the quality of the beds is terrible. the matress is uncofertable and we had a realy poor night sleep. the location is great only 10 minutes from the herkalion airport.

  • Stayed April 2014, travelled with family
    • Value
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Helpful?
2 Thank Yaelbr_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
liarosHeraklion, Guest Relations Manager at Mitsis Rinela Beach Resort & Spa, responded to this review, 24 April 2014
Dear Yaelbr_12,
Thank you very much for your review! We are glad to hear from you and we appreciate your good opinion about our hotel! We thank you for such a good words about our staff and hope, that you would recommend us to your friends and family. We we you and your family all the best!
Kind warm regards from Crete!
Svetlana Galimulina
Guest Relation
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mitsis Rinela Beach Resort & Spa

Property: Mitsis Rinela Beach Resort & Spa
Address: Rinela Beach, Kokkini Hani, Crete 715 00, Greece
Region: Greece > Crete > Heraklion Prefecture > Kokkini Hani
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Kokkini Hani
#1 Luxury Hotel in Kokkini Hani
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Mitsis Rinela Beach Resort & Spa 5*
Number of rooms: 440
Reservation Options:
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Also Known As:
Mitsis Hotel Kokkini Hani
Mitsis Resort Rinela Beach
Mitsis Rinela Beach Crete
Mitsis Rinela Beach Resort & Spa Crete/Kokkini Hani

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