We admit – it was a last minute deal. We were told it’s a 4 stars hotel, and we didn't think it could be so bad. But oh, were we wrong!
At first we got a big apartment with 2 rooms although we are only 2 people. The place was old and smelly. There were no towels in the room. The guy from the reception said he had no towels and we should wait until the morning. We insisted on having a shower that same day, so he went and got us 2 folded towels. Which later on we found them to be dirty and stinky. Yes, the guy brought us used towels!! (I found that out after a cold shower. There was no hot water
at midnight). That was the beginning of our 4 nights stay in that terrible hotel.
It's all inclusive, but the food was really bad. We ended up eating all 3 meals in restaurants outside. Even the drinks were ugly. How can someone mess up lemonade?
Beds were awful, the mattresses were so inconvenient - we couldn't sleep well. When we insisted on moving to a normal room, because of the terrible smell in the apartment and the too small baby bath, in which we couldn't stand, only sit, squeezed – they gave us a room with no window. In order to get a small room with a window – we had to upgrade – add money. By the way – they wanted money for everything – sea towels (You can't take the hotel towels to the pool), local phone call, and if you want to extend your checkout from 12:00 to 14:00, they'll charge you for another 20 Euros!!!
The public area is also neglected. The sun beds are torn, chairs are broken, public toilets & shower are always dirty
So what is good there? The location is great, it's a short walking distance from the center of Stalis, and it has a beautiful isolated ramp on the sea, where you can swim. The workers are really trying to be helpful as much as possible but it's the policies of the place that limit them from actually being able to help, and therefore feel a bit embarrassed for that.
Bottom line: I will definitely come again to that area. Never again to that hotel!
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- Also Known As:
- Horizon Beach Stalís
- Horizon Beach Hotel Stalis, Crete