We have recently returned from a holiday in Kefalonia. It is a stunning place and well worth a visit. Our enjoyment however was not due to either SunIsle holidays or the Metaxatos studio apartments in Lassi neither of which I would ever recommend or use again. SunIsle's customer service is very poor. I had requested a quiet Greek village and studio apartment. Lassi is a tourist strip. Metaxatos studios are over priced and over rated. The accomodation was a dark, dingy garage of a room with locked metal shutters on the windows on a busy main road. The staff were miserable. SunIsles local staff failed to get back to us when we registered our initial complaints and we ended up moving out and paying for alternative accomodation. On our return to the UK we complained to SunIsle UK but received no compensation other than 10% off our next booking with them which they offer to early bookings as standard. I wouldn't use them again if they had offered us a free holiday.
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