Having booked this hotel at the last minute through the hotel itself i really thought as a frequent visitor i would have got the best rate. However my friend and his family decided to travel with us and when he booked it he got it 20euro cheaper, now i am not complaining over 20 euro but when i am considered a frequent guest as the lady on the phone told me when i booked it i was surprised i didnt get the best deal. So when i arrived at the hotel i was greeted by the checkin staff and in particular one lady member of staff. I asked her why my room was 20 euro dearer than my friends who were checking in beside me at the same time by another 'friendly' member of staff and i was told 'it just was'. Then she ignortantly told me my room wasnt ready and checkin wasnt until 3, at the same time my friend was checked in and given their room(never stayed in hotel before). Its not the fact that the room wasnt ready it was just her attitude towards me. To be honest the hotel itself is lovely, room was good and food tasty, but as a frequent traveller to this hotel i felt let down by this lady on reception and also the fact that i didnt really get a good deal despite being told so when i booked it. Up to now i always rated this hotel highly and in fact i constantly recommended it and even got my friends to book their wedding there, but to be honest this last stay soured me, maybe the girl was havin a bad day so dont want to name her!!! And dont bother filling in the comments card as i filled it in but never got a reply so hence this rant!!! Other staff around hotel and the bar are very friendly.
- Official Description (provided by the hotel):
- Nestled in the heart of the historic Boyne Valley, Knightsbrook Hotel Spa and Golf Resort welcomes you to sample our beautiful 4 star luxury accommodation. The Knightsbrook is one of Ireland's most prestigious and exciting life style developments, promising a combination of luxury and modern sophistication. ... more less
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- Also Known As:
- Knightsbrook Hotel And Golf Resort
- Knightsbrook Hotel & Golf Trim
- Knightsbrook Hotel Trim