We arrived at the Hermitage Hotel 14th May in the afternoon, after getting to our room 502, we changed to go out for dinner. As we were walking out of the Hotel my partner slipped and fell over twisting her foot under her and landing with her full weight on her foot. We asked the Hotel twice to log the accident in an accident book and they did not have one, nor did any of the staff offer to assist us or call for medical help, I am absolutely disgusted by this! That night the hotel was noisy with guests arriving early hours of the morning 1am to 4am shouting in the corridor. Breakfast was dull stale croissants and bread, we ate only yogurts and had a cup of tea. The second night was noisy too.
On returning to UK my partner has been to the hospital and has 4 fractures plus soft tissue and ligament damage. We were in Sorrento to finalize plans for our September wedding,now we have had to make changes to accommodate for my partners injuries causing stress and worry and ruining our plans.
Not impressed by lack of concern by your hotel staff.There was only an offer of Ice as we were leaving the hotel. No concern at all when my partners foot was clearly swelling, bruised and black and blue.
We will be taking this further and writing to the Agent we booked through and ABTA.
- Official Description (provided by the hotel):
- Nestled in woodland consisting of ancient trees and flowers, and overlooking the splendid Gulf of Naples, this tranquil hotel effortlessly blends tradition with modern amenities and services. Although the hotel is detached from the noise and chaos of Sorrento, it is within 10 minutes walk of the charming village of Sant’Agata sui due Golfi, which can be accessed via the hotel’s private path. Sorrento can also be reached on the shuttle bus service, which runs from May to October and stops in front of the hotel. Fitness point with a lovely Jacuzzi pool, and any massage treatment are available to enjoy and relax your holiday.Spend long days relaxing by the outdoor pool for adults and the smaller pool for children, or sipping drinks on the terrace overlooking the unique scenery of the Gulf. Discounts may apply for longer stays.Newly renovated, these rooms are furnished with a lovely terracotta tile floor and antique-style wood furniture, giving a sense of an ancient farmhouse villa. These rooms also have a wonderful view over the Gulf of Naples. All rooms are with individual air-conditioning and Wi-fi connection ... more less
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- Also Known As:
- Grand Hotel Sorrento
- Grand Hotel Hermitage & Villa Romita Italy/Province Of Naples