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“A perfect stay”

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Grand Hotel Hermitage & Villa Romita
Certificate of Excellence
Battle, United Kingdom
Level Contributor
171 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
“A perfect stay”
Reviewed 25 June 2014

We arrived at the hotel in the early hours of the morning (2:30) we was offered a drink & a cold dinner we knew we was going to enjoy our holiday.

The hotel is nestled in the mountain overlooking sorrento we had a wonderful sea view on the second floor. It's a perfect location on the ss145 easy to access the amalfi coast and 10 minutes from sorrento.

Our room was traditional as the rest of the hotel is, spacious & spotlessly clean with comfortable enough beds and extra pillows requested were no problem. Clean & fresh linen with towel changes every couple of days. There is also a fridge in the room and to use the air conditioning just ask reception to switch it on for you it's free.

The restaurant was excellent a good choice for breakfast, and dinner was a la carte which you chose at breakfast. If you don't have a good appetite it's a good idea to skip the starter and have the salad bar instead which was all very fresh & the desert trolley was to die for! The drinks throughout the bar & restaurant were reasonably priced and a good wine selection. We also enjoyed the weekly 'sorrento themed evening'.

The pool area is clean with plenty of sun-loungers probably could do with a few more parasols.

The hotel offers excursions and a free return bus service into sorrento which is great if your not driving! Just up the road is the local village which has some great bars & shops & local wine at just 3 euros for a litre, naturally sparkling it was superb.

All of the staff were fantastic, very helpful & polite and nothing was a problem, they even offered us an extra few hours in one of our rooms as we returned home on a late flight.

If we ever returned to sorrento we would stay here, for sure!

Room Tip: Pay the extra for a sea view, the higher floor the better!
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  • Stayed June 2014, travelled with family
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    • Cleanliness
    • Service
Helpful?
Thank Kevin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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Traveller tips help you choose the right room.   Room tips (278)
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Maidenhead, United Kingdom
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 22 June 2014

We stayed at this hotel because there was an issue with our booking. The accommodation provider had ultimately screw up. We were due to stay Hotel Sant Agata and were very disappointed when we couldn't stay there. Hotel Sant Agata went well out of their way to help and support us in finding something else and we stayed at Grand Hotel Hermitage.

Overall not bad, the front facing rooms are not great if i'm honest, walls are thin so we could hear the bathroom and all of the noise from next door. Restaurant and food is nowhere near as nice as going out to eat. We had a go so we could escape the hotels food so we only had to endure it for one night.

If i could choose again i wouldn't book this again, its supposed to be very grand and amazing but it did resemble an old people's home. It seemed everyone was over the age of 60 and was planning their excursions really not what we were after.

For such a grand hotel i think there is much more that it could offer and it seemed that it was charging for its reputation. Not bad but as said by fair the worst hotel that we stayed in, on our trip around Italy.

Room Tip: Maybe the back facing rooms facing the swimming pool might have been nicer the ones facing the road...
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  • Stayed June 2014, travelled as a couple
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Helpful?
2 Thank Zmango
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
44 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 20 June 2014

Unfortunately this is the first poor review I have posted to TripAdvisor.

We arrived at the hotel mid-afternoon on a Saturday in June and we were greeted by a slightly irate manager, who seemed to have no time for us. Anyway he spoke to us and said that the hotel had made a mistake and was over booked. He suggested that he took us to his ‘family hotel’ up the road.

As people knew where we were staying and I had researched what I thought was going to be a pleasant hotel I was reluctant to move to a hotel that I had heard nothing about . . . which could have been anywhere.

Eventually the manager gave us a key to a room on the 4th floor which was sea view. After all the confusion downstairs this was a welcome surprise as the view from the balcony was amazing.

However, when it came to check out from the hotel the manager confronted us with a 30 Euro charge for the sea view room. It was never agreed that we would pay extra for this room, as when we first arrived to the hotel the manager didn’t even want us to stay there.

When I challenged the extra charge the manager was very abrupt and said he got us a room, so we should pay the extra for it. I have never been dealt with in such a manner in any hotel that I have stayed in before, so I just paid the extra to avoid any arguments and left.

This negative review isn’t about the money but the principal.

Watch out for similar scams during your stay….

Some minor problems with the room:
Only 1 power socket
Hairdryer is from the 50’s
Air Con doesn’t work
Shower is either like a kettle or the artic

Plus points to the hotel:
View
The village of Sant’Agata is beautiful and we watched the World Cup in one of the bars, which had a great village atmosphere.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jmangan91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Langwith
Level Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 15 June 2014

Second review for this excellent hotel, we have visited on 3 occasions now and would not have any negative comments in any of our stays the staff are excellent and helped us plan excursions and get the best trips at the best cost, nothing is to much trouble for them and they make your stay that little bit more special
The food was excellent especially the pasta and Italian dishes, the sorrento night was super with great music and atmosphere.

Room Tip: Sea view high floor
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  • Stayed June 2014, travelled as a couple
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AndrewKnightLangwith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 10 June 2014

My wife and I booked a two-week stay here based on the recommendation of a good friend. It's a family run hotel. We can't think of a single way the stay fell short of our friend's recommendation or the other reviews posted here. The wonderful experience started on our arrival at the hotel in an unexpected way.

I had been pickpocketed in the Naples train station, and by the time we reached the hotel an hour and a half later, our bank had left a message saying that there were fraud transactions on both our debit and credit cards. There had been two approved charges of about $500 each and another two declined for about $3500 each! I had kept those cards out to use at an ATM and to buy train tickets. We had carefully put our other documents in a waist belt. I had less than 100 euros at the time, so those were gone, too. You can absolutely believe everything you hear about the risk of pickpockets in Italy. You can't be too careful. They are pros and work fast.

Tony picked us up at the Circumvesuviana train station (more on that later) in the hotel shuttle. Renato greeted us at the desk with the bad news. I called the bank to get the situation straightened out and get new cards issued. When I hung up the phone, Renato said not to worry. We could put our hotel meals on our bill and he would advance us cash until the replacement cards arrived. Can you even imagine that happening at 99.99% of the hotels you have ever used? The first thing they want is a credit card.

The card problem did not end with that call, however. Our call was apparently taken by someone on the night shift third string, and not only did he not cancel and reissue the two cards, but he cancelled a third one that we were holding in reserve!! So then we had three cards that were useless!!! When I noticed the next day that the third card was not available online, I spent another couple of hours talking to an agent at the bank that did get the matter sorted out, and in a couple of business days we had replacements for all three.

During the days it took to get the cards resolved, the folks at the front desk (Renato, William, and Gloria especially) could not have been more helpful and understanding. Fortunately our preferred way to travel is to stay in one place and make excursions from there. That gave us sufficient time for the new card to arrive by UPS.

After our initial crisis, we had no other problems. Sorrento shows no sign of having any issues like Naples or Rome. We felt perfectly secure there, but were still on guard, using the waist belt, and leaving passports and most cards and cash in the safe at the hotel. We went into Sorrento every day, usually in the hotel shuttle driven by Tony or Franco. A few times we took the SITA bus when our schedules didn't work with the shuttle. Those buses are new, clean, inexpensive, and very comfortable; and not to be confused with most other local bus systems in the world. There is a stop right at the hotel at the lower entrance. The times we took it back from Sorrento we got off in Sant'Agata and walked the short distance to the hotel.

We had a room on the fifth floor with a spectacular view of Sorrento below and Vesuvius across the Bay of Naples. Try to get up early before dawn and watch the sun come up behind Vesuvius. The room and bath were spotlessly clean and we slept on a very comfortable firm bed under blankets with the balcony door open every night. We were there in May, so we had no reason to need air conditioning.

Sant'Agata is a short, easy walk from the hotel, and there are a number of restaurants in the village. We particularly liked Lo Stuzzichino which is next to the church and closest to the hotel. We had many dinners in the hotel dining room and usually ordered from the daily offerings. Our only problem with the food was the weight it put on us. It was always excellent.

There were often tour groups staying (largely German), but there were also individual travelers from England, Ireland, Belgium, and Germany whose company we enjoyed either at dinner, in the bar, or at breakfast.

We made day excursions to Pompeii, Herculaneum, the Archeological Museum in Naples, Capri, Positano, and Amalfi. The front desk is a great source for how best to make these kind of trips. By all means take their advice. They did not give us a bad suggestion. Usually we rent a car during a trip like this, but in my opinion it is both unnecessary and undesirable in the Sorrento area as other reviewers here have also suggested. The hotel shuttle is convenient, the buses are excellent, and the roads are curvy and dangerous. The local bus, car, and motorcycle drivers have raised the art of driving here to an X-Games level of never ending thrills. It was a good call for us to leave the driving to them. Besides, if you are driving along the Amalfi coast, there is absolutely no way you can enjoy the truly spectacular views of Salerno Bay below and hope to avoid an accident at the same time.

We had originally planned to spend the last two nights in Rome prior to our morning flight from Fiumicino airport. Given our bad experience trying to connect on trains to Sorrento, we took William's suggestion that we extend at the hotel two more days and hire a car to take us directly to the airport. It was not inexpensive at 320 euros, but when I calculated what it cost us in train tickets and lost cash (to say nothing of the major hassle of getting cards replaced and navigating the train stations), it came close enough to being a wash. If we had to do the trip over again, I would have flown to Naples, even though that meant a plane change in Paris, then have a car meet us and drive us directly to the hotel. They can arrange it, and I definitely would recommend it. It would be a lot less than the car to Rome.

A further view on the Circumvesuviana train: it's okay for getting to Pompeii or Herculaneum from Sorrento, but I would never again try to ride it maneuvering baggage to or from the Naples station. There's no elevator to the platform so you are taking your luggage down a crowded flight of steps. When we got on the train, it was standing only halfway to Sorrento. It's no wonder I was pickpocketed in all the confusion. There are lots of other tourists trying to do the same thing as we did, so the pros are well aware that this is an excellent place to work.

We are happily recommending the Hermitage to all our friends and relations. We would most definitely stay there again.

Room Tip: High floors have the best views of the Bay of Naples and Vesuvius.
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  • Stayed May 2014, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
6 Thank Stephen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
North Humberside
Level Contributor
20 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 5 June 2014

Like so many people we had read the reviews of the hotel prior to booking our two weeks stay - and on every level it exceeded all expectations. Every member of staff was very friendly, helpful, and welcoming - with a special mention to 'our friend' the Voice on reception! (Hello!) The food was delicious and plentiful, the room kept spotlessly clean and the pool area was totally relaxing with often just the 'sound of silence' or the twitter or birds in the background.
The hotel operated a small shuttle bus into Sorrento which we used on quite a few occasions and just towards the end of our stay, it was being changed to a larger vehicle and different timetable to accommodate the approaching higher season. We used the public bus back from Sorrento on a couple of occasions but they did not seem to run too frequently and so we were more than happy to book our return journey at an appointed time on the shuttle bus - which worked very well for us.
Sorrento itself is extremely picturesque and atmospheric and we never tired of visiting it - but we were so pleased to be staying in our hotel way up the hillside, which was so peaceful, relaxing and with totally stunning views. The 'private pathway' to the nearby village of St Agata was charming and literally took just 5-10 minutes to walk there. The village offers a Church which is well worth a look round, quite a few nice restaurants to sit and watch the world go by, some little shops and banking facilities and leads to some very pretty walks to have just a gentle stroll. It is then just a simple return walk back to the hotel or, alternatively, the bus also goes to Sorrento from the village.
Visits to places of interest can be taken by public bus or train from Sorrento and the staff on Reception were very helpful in recommending those which were easy enough to do by yourself and which would be best suited to an organised trip. During our fortnight's stay we visited Pompeii, Herculaneum, Rome, Capri and a drive along the Amalfi coast, all of which were brilliant.
All in all, we had a truly magical holiday and a wonderful stay at the hotel, where we felt we arrived as guests and left as friends. Definitely we would not hesitate to return here and very much hope that we will have chance to do so again in the future.

Room Tip: We stayed in room 513, a sea-view on the highest level and it was perfect. The views were stunning a...
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  • Stayed May 2014, travelled as a couple
    • Value
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Helpful?
3 Thank LydiaNorthHumberside
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leeds, United Kingdom
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 5 June 2014

Myself and my son had a fabulous few days at this hotel. The staff were very helpful and friendly and all spoke good English. They were extremely helpful when it came to advise on trips to Capri and Pompeii etc. We took the train from Sorrento to Pompeii and the hotel took us down into Sorrento and picked us up at an agreed time (This is a free service). The Hotel is set up on top of the mountain side among lush gardens...a beautiful relaxed setting. The views are fantastic! There is a village a short walk from the hotel that has a variety of shops, cafes and bars. We were half board, the food was good, plenty of it and if you didn't like anything of the menu (Choice of 3 dishes for starter and main) they offered an alternative such as a chicken breast or something. They also had an a la carte menu which looked to have plenty to choose from. The food prices in the area were not too steep, so if I were to go again I would probably try B&B there as I like to explore and try different foods typical of the area I am staying. The rooms were basic, cleaned every day and had a tv and wifi (Extra cost of 2 euro a day for Wifi in the villa - which is where we stayed). Pool is nice and clean and my son had a lot of fun playing pool games with the friends he made there. We also enjoyed playing table tennis on an evening to work that dinner off. All in all I couldn't fault the place and would stay there again.

Room Tip: We stayed in the Villa Romita (2 Minutes walk up from the Hotel along the private drive/garden) in a...
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  • Stayed June 2014, travelled with family
    • Value
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    • Rooms
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    • Service
Helpful?
1 Thank Tandfriends
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Hotel Hermitage & Villa Romita

Property: Grand Hotel Hermitage & Villa Romita
Address: Via Nastro Verde 9, 80067 Sant'Agata sui Due Golfi, Massa Lubrense, Italy
Region: Italy > Campania > Province of Naples > Massa Lubrense > Sant'Agata sui Due Golfi
Amenities:
Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#2 Luxury Hotel in Sant'Agata sui Due Golfi
#4 Family Hotel in Sant'Agata sui Due Golfi
#5 Romantic Hotel in Sant'Agata sui Due Golfi
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Grand Hotel Hermitage & Villa Romita 4*
Number of rooms: 97
Official Description (provided by the hotel):
Nestled in woodland consisting of ancient trees and flowers, and overlooking the splendid Gulf of Naples, this tranquil hotel effortlessly blends tradition with modern amenities and services. Although the hotel is detached from the noise and chaos of Sorrento, it is within 10 minutes walk of the charming village of Sant’Agata sui due Golfi, which can be accessed via the hotel’s private path. Sorrento can also be reached on the shuttle bus service, which runs from May to October and stops in front of the hotel. Fitness point with a lovely Jacuzzi pool, and any massage treatment are available to enjoy and relax your holiday.Spend long days relaxing by the outdoor pool for adults and the smaller pool for children, or sipping drinks on the terrace overlooking the unique scenery of the Gulf. Discounts may apply for longer stays.Newly renovated, these rooms are furnished with a lovely terracotta tile floor and antique-style wood furniture, giving a sense of an ancient farmhouse villa. These rooms also have a wonderful view over the Gulf of Naples. All rooms are with individual air-conditioning and Wi-fi connection ... more   less 
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Also Known As:
Grand Hotel Sorrento
Grand Hotel Hermitage & Villa Romita Italy/Province Of Naples

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