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“Friendly and comfortable hotel with wellness facilities”
Review of Hotel Gardenia

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Hotel Gardenia
Ranked #8 of 27 Hotels in Passo del Tonale
Certificate of Excellence
Brighton, United Kingdom
Level Contributor
81 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“Friendly and comfortable hotel with wellness facilities”
Reviewed 4 February 2012

We have stayed at this hotel three times now. It is very clean and tidy, with comfortable, though simply furnished, rooms, well-furnished “public” areas (lounges and dining room etc) and good “wellness” facilities. There’s also a nice bar area. It’s not too big a hotel – about 50 bedrooms. We asked for, and were given, a room with a balcony. We find the hotel nice and quiet – which is what we want. Children (of whom there don’t seem to be many there) can be noisy at times, but not for long and are usually well-behaved. The staff are friendly and a lot of them speak English. The food is plentiful and dinner menu varies each day – you have a choice of three entrée and main course options and there’s a self-service well-stocked salad bar. Each week there is a Gala dinner and this occasion also includes a raffle (tickets 2 for 5€ or 4 for 10€) which we’ve never won. The fare may seem unusual to a UK-trained palate, but this isn’t the UK and anyway you will usually find something you like. Drinks are not included – and the wine is not cheap – especially considering what you can get for a few Euros in the Spar across the road. Wine is typically 14€ a bottle (or more) though you might have expected it to be cheaper on the Continent. Draft beer (Nastro Azzurro – very nice) is 2€ for a small beer (200ml) and double that for a large.
A key factor for us in choosing this hotel is that it has a steam room and sauna, which we used most days. They help us recover from the, how shall I put it, the exertions, perhaps, of skiing and we find we ache less by this sort of “heat treatment”. These steam/sauna facilities are free, though you have to pay 2€ each for a fluffy towel. There are other facilities available but they cost. You do need to wear swim-wear and to have a dressing gown and slippers (we took Crocs) to wear down to the basement where the facilities are, though there is a changing room in the suite. The whirlpools (2 one-person ones) cost 10€ for about 10 - 15 minutes. As last year, we treated ourselves to a go on our last day – they pummel you quite nicely and are worth the money after all the exercise (sorry, I don’t mean to go on about that) on the slopes.
We did use the ski/boot room at the hotel this year for the latter part of the week and were impressed. To begin with, as in previous years, we stored our stuff at By Maestri beside the Hotel Vittoria (from where we had rented the skis and sticks) and walked from and to the hotel. However, the Gardenia’s minibus does regular runs (morning and afternoon) to the car park by the slopes and other places. We used this service (and the ski room at the hotel) from the Wednesday and it is very good. The minibus runs so regularly you never have long to wait, and in the morning you can be dropped off at various places as you wish – for example, at the main pistes meeting point (opposite the Miramonte hotel) or opposite the Paradiso Gondola (for the Blue 18 [direct access from the car park there] or to go up to the glacier) or in the car park by the Valbiolo chair lift to go up to the Scorpion Bar. The driver is very accommodating.
If you want to wander around the town (which is not large) you can always go out again after changing out of your ski boots etc. There are a couple of Automats in the town, useful as we always take a Travelex Euro card for our Euros. And we look around the shops there – not many – and the Spar.
I would be happy to recommend this hotel to visitors to Passo Tonale.

  • Stayed January 2012, travelled as a couple
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Helpful?
3 Thank SteveC2004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (24)
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English first
Wimborne, Dorset
Level Contributor
74 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 3 February 2012

We stayed at the Hotel Gardenia in early January. We were to ski for a week at Passo and had opted for half-board. We were very pleased that we had as the food was, on the whole, good and plentiful. It was nice not to have to cook after a day's skiing.
The beds were comfortable although the pillows were flat. We asked for more - much better! The rooms, bathrooms and public areas were all spotlessly clean.
The staff at the hotel were excellent. We could not fault the service.
We really liked Passo del Tonnale and plan to go back next winter. All being well, we will stay at the Hotel Gardenia again.

Room Tip: Ask for a room on the third (top) floor if you can. Very quiet.
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  • Stayed January 2012, travelled with friends
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1 Thank lchellingworth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fabiogardenia, Proprietario at Hotel Gardenia, responded to this review, 18 March 2012
Dear
I want to thanks all the guest for the goods reviews!!!!
Always ready to improve our services trying to make you spend a week in complete relax and fun....
We work a lot with the British and our greatest Satisfaction is to see them go away happy !!!!!!!!!!
Thanks again
Carmen elena fabio
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham UK
Level Contributor
30 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 30 April 2011

The Hotel Gardenia is a large property built in the traditional style at the east end of Via Nazionale, the main street that runs through Passo Tonale. The public areas of the hotel are generous and nicely done out in simple carved pine. There's a large dining room, a comfortable lounge (the 'green room'), a TV room, a games room, and a bar leading off the reception area. A lift serves all floors, although beware that there are guest rooms below the ground floor as well as above. Those concerned about noise and natural light may do well to request rooms on the upper floors.

Our room was a generously proportioned corner room with two balconies facing south and west. The room was spacious, clean and simply decorated. The bed was very comfortable (although perhaps a bit on the soft side). A small wall mounted LCD TV had a good range of free to air and SKY Italia channels. There are simple net curtains covering the windows, but (as is usual in Italy) external shutters can be closed for complete privacy and to help moderate temperature. The bathroom was clean and comfortable but did not have a bath. The fixed hairdryer was very poor and guests would be advised to bring their own. The provided toiletries were welcome but fairly low grade, and the towels could have been fluffier.

The room had ample storage space and a good sized wardrobe - essential on skiing trips! Room security was good. There was a safe, and the rooms used modern card locks - although you need to ask specifically if you want a second keycard.

The ski room was spacious but simple, accessible from the street. The door was mostly open so those concerned about security would be advised to take a padlock or skilock. However, we had neither and encountered no problems. There is a heated boot rack and individual ski storage racks, numbered for each room. I think there were some tools and a workbench and it was clear that some people serviced their own skis there.

Much has been written on Tripadvisor about the quality of the food, sometimes negative. I found the food to be a very pleasant surprise. There is a selection of three choices for each course (for half and full board guests) - the selection is made the day before. There is a very ample self service buffet of cold vegetables and some savouries (e.g. small bits of pizza). The courses themselves were typical northern Italian cooking, well done (if not exactly 'gourmet') and we enjoyed dishes like Cottoleta Milanese, Spaghetti Carbonara, Minestrone etc as well as various veal, pork and beef dishes with a more typical Trentino slant. It was all delicious and plentiful. Drinks were well priced (€2 for a litre of mineral water, €2 for a small beer, bottles of reasonable wine from €14) - you sign for them then pay at the end of your stay - so budget accordingly. Once a week (Thursday, from recollection) there is a typical Trentino dinner. This was a lavish and fun affair with entertainment and audience participation. It's perhaps not everyone's cup of tea but most people got into the spirit. A €2 raffle in the dining room to win a nice new pair of skis helped with the excitement... The food itself was interesting and mostly very tasty - and lots of it - but in this part of the world 'speck' (dried ham) rules so if you don't eat pork you might feel a bit cheated. Vegetarians should generally have no problem (although choice will be limited) and beware that Italians don't often consider pork and chicken to be 'meat' so you may have to examine salads, soups, etc. carefully. This is typical, though, and not specific to the hotel. One final word about meals - the advertised meal times tended to belie the rather narrower time range that one was expected to dine in. There was an early dining culture among most guests and coming late to breakfast or dinner normally meant limited choice and more rushed service.

One of the highlights of the hotel was the very friendly staff, who appeared to work tirelessly from breakfast to dinner. The minibus driver was also unfailingly helpful and cheery and seemed to go out of his way to help guests get to whichever skilift they wanted; advise on passes and hire; etc. We had a car and therefore tended to drive ourselves to the lifts (being a bit lazy) but in all honesty the hotel is not far too walk for the Valbiolo lifts - a bit further to the glacier lifts and Ponte di Legno gondola, but there's a free skibus and the helpful Gardenia minibus.

Car parking is free although you may need to leave your car nearby if the hotel's own forecourt is full. There is a payable covered garage but we did not use it and most people did not seem to. Midwinter might be a different proposition.

The hotel has wifi coverage and an internet terminal just off the lobby. Cards can be purchased - they're very reasonable. €5 gets you a 10 hour pass, which can be used as and when (the credit lasts for 3 months), but they only work on a single device (laptop, iphone etc) and can't be shared.

The hotel has a small spa area with sauna and turkish bath (free) and some paid-for things like jacuzzi. It's a nice facility but not one we used every day. There's no problem using the spa with swimming costumes (unlike some other places in the German speaking world).

Finally, the Gardenia appears to be a great hotel for groups and families. Lots of kids were in the hotel and the seemed to be having a great time and to be well catered for - I think there may be a free creche and there's a big 'taverna' games room with pool, Wii, etc in the basement. The hotel seemed to put on various activities geared at families. But the 'welcome cocktail' was a rather disappointing plastic cup of some aperitif, so be warned if you're expecting an Old Fashioned by the fireside.

All in all, a good hotel and very good value for money especially if you can get a deal with the ski pass included.

Room Tip: Ask for a room on the upper floors
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  • Stayed April 2011, travelled as a couple
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Helpful?
6 Thank fastcar0121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
296 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed 10 April 2011

Previous reviews made me approach our stay with low expectations as the reviews were variable. We had a nice balcony on our room and the bed was comforable, the room was clean and modern. Improvements to make it even better would be a better hairdryer in the room (ladies take your own) and a a curtain as the net allows in early light so we were up early, great for spring skiing but not great if you want a lie in.
Good mini bus service to take you and pick you up from the slopes. Good plentiful supply of food. The gala dinner was especially nice and was way too much food. Great salad bar in the evening. The hotel staff speak good english and tolerated my attempts at Italian. The maitre d'e was friendly and welcoming especially to the kids in the hotel.
To get an excellent we would recommend fresh juice in the morning rather than the machine version and the common areas are a little dated but in no way bad. We would stay there again without any problem at all.

Room Tip: Use the mini bus to get to the slopes.
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  • Stayed April 2011, travelled as a couple
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Helpful?
Thank BettyBoo2u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gdynia, Poland
1 review
Reviewed 21 March 2011

Hotel is nice, service is very good and food is just excellent; typical Italian cuisine, variety of testes. J love this kind of local specialities.
The only disadvantage in room was absence of "devices" for drying all the skier's wet equipment; from soaks to cap. Couple of extra hooks or better a rod or tube attached to the wall or celling would solve the problem.
Skiing area generally is a little bit boring (big field covered with lifts is not exiting), but one can find some more picturesque places, like Paradiso (it is really breathtaking place!); If you are crazy enough try the black pista..... But if you are normal just use the gondola to reach the upper part of the skiing area and enjoy marvellous views and nice pistas on the height of 3000m and return to the valley simply by gondola.
Twice a week you can go skiing by night! It is really exciting!
There is abundance of snow (up to 6m!!), the place is high so the snow is in good condition, pistas are well prepared every day, so the only limit is our own physical condition....

  • Stayed March 2011, travelled with friends
    • Value
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Helpful?
Thank miron_galewski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 13 March 2011

I have recently returned from Passo Tonale with a large group of friends. I cannot fault this hotel, clean, comfortable and very helpful staff. We had the half board option and each meal was very filling and satisfying. One of our group broke his wrist and after spending hours in an Italian hospital the staff were kind enough to rustle us up some dinner on our return, which was perfect! Our room was spacious with a nice balcony which offered amazing views of the mountains! although the hotel is so close the slopes they also offered a free mini bus to help transport your heavy gear...literally 2min drive!

  • Stayed March 2011
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Helpful?
Thank Stiggles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 21 February 2011

good hotel not to far from the lifts, average food, good beds, good shower, good ski area, good everything actually, but nothing more. You might wonder what is wrong or what is great....well nothing. By this i mean there is no sou!. if you want a plain ok hotel that has everything you wood expect from a 3 star hotel, well this is the place you want to go. <<<we had a great holiday, but it we missed the feeling we had in other hotels and ski resorts which we visited in the passed in the same region. The hotel price is really fair and ok, but again nothing more. The same can be said for the ski resort, it just doesn't have a hart nor soul.

  • Stayed February 2011, travelled as a couple
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Helpful?
Thank Lupson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Gardenia

Property: Hotel Gardenia
Address: Via Nazionale 20, 38029 Passo del Tonale, Italy
Region: Italy > Trentino-Alto Adige > Province of Trento > Passo del Tonale
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Spa Swimming Pool Wheelchair access
Hotel Style:
#3 Ski-In / Ski-Out Hotel in Passo del Tonale
#5 Spa Hotel in Passo del Tonale
#8 Romantic Hotel in Passo del Tonale
#11 Family Hotel in Passo del Tonale
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hotel Gardenia 3*
Number of rooms: 50
Reservation Options:
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Also Known As:
Gardenia Hotel Passo Tonale

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