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“Hero to Zero and back again”

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Grand Hotel Paradiso
Ranked #18 of 27 Hotels in Passo del Tonale
North Wales
Level Contributor
98 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
“Hero to Zero and back again”
Reviewed 19 March 2013

We visited this hotel in January and our holiday was so perfect we decided to return with friends in March. Whilst some aspects of the hotel had not changed, the restaurant staff and the food both excelled again, we were allocated awful rooms inspite of having booked the same category and having paid significantly more. The hotel did eventually upgrade us to suites for 5 of our 7 nights, but this meant that we had to pack and unpack 4 times during our stay (we had to stay in Prisoner Cell Block H for the first and last nights of our holiday). The suites were perfect, but the "superior" rooms 12 and 14, and in fact any rooms along the ground floor corridor to the left of reception were really horrible, tiny bathrooms with impossibly tiny showers, a view of a mound of snow right outside the window and then the carpark, dark and dingy with scuffed walls, no space at all to hang ski wear. The hotel has congresses every weekend in March which means that the bar and public areas get very noisy and crowded, and I imagine is why the room allocation varies. The resort itself is much busier too at this part of the season. If you are thinking of going to Passo Tonale please consider January or February, email the hotel and make sure you are not in any of the rooms 10 - 18 , and do pay for an upgrade ensuring that you are allocated superior with balcony and nothing less.

  • Stayed March 2013, travelled with friends
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Helpful?
3 Thank jopwales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Ashford
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 17 March 2013

Ok so this is a big hotel and could be said to lack the so called charms of smaller hotels, however the food was great with a wide selection available, the hotel staff were really friendly and helpful, and the added bonus after a days skiing was that we got to use the sauna and steam room after as part of our deal with Crystal. The pool wasnt perhaps as warm as I would have liked but it was still great to have this facility there. The rooms were very clean, and the bathroom bigger than most ski hotels I have stayed in whilst in France, and the beds were big and comfortable. The hotel backs on to the main ski area and thats a real bonus. The hotel credit scheme is an absolute bargain and I would really recommend this to anyone and you can use it at the self service restaurant (but not the Umbrella bar) We had a great holiday and I would certainly go back to the same hotel if I go back to this resort.

Room Tip: There are some top price rooms but we had a basic facing the main road, it was quiet which was great...
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  • Stayed March 2013, travelled with friends
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Helpful?
1 Thank AshfordMaria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ivybridge, Devon
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 15 March 2013

The Paradiso looks the part in the brochure and website but to be honest it is a run of the mill, rather generic place which lacks any alpine charm. You really could be anywhere in Europe once inside. That said, the place is clean, reasonably well appointed and the staff are friendly and helpful especially in the restaurant. The rooms do vary according to reports of other guests we spoke to. We booked a deluxe room on the back of previous comments and we were allocated a clean, modern room with a balconay and fab view down the valley to the east. The room however was small, particularly the bathroom and there was not a hook in sight to hang jackets etc. The spa area is good although a little dated and it lacks the attention to detail of a four star hotel. The pool is small and dark and you will need to wear a swimming cap unless you are an Italian! The food served at breakfast and dinner was great and plentiful, no complaints here, infact the staff in the restaurant are a credit to the hotel. We booked our 18 month old into the creche with a childminder via the hotel and although her english was poor she was very good at her job. Unfortunately there was no other children in the creche that week so it might be worth checking before you book if your child likes to be around other children. There is a loverly creche convieniently located within the kids winter playground at the bottom of the slopes which is well worth checking out as an alternative. The hotel is a bit isolated (about a ten minute walk to the village centre) so unless you are prepared for a walk then you have little choice but to drink in the hotel bar which has rather an odd decor ( I think Katie Price might have overseen the design) but theaccess to the lifts and slopes is just behind the hotel. If you are looking for alpine charm avoid the Paradiso, infact avoid Tonale altogether, but if you want modern, clean value for money then this is worth considering.

Room Tip: Ask for a room facing east to watch the sun set over the mountains.
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  • Stayed January 2013, travelled with family
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Helpful?
1 Thank popssnowboarding
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reading
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 13 March 2013

We booked the Grand Hotel Paradiso based on a decent deal, but only after checking TripAdvisor, and we were not disappointed - it more than lived up to the reviews here.

We normally ski with a group so get a chalet we've stayed in hotels before though, so are aware that quality can vary hugely. However, this is one of the good ones.

The hotel is very well situated for the slopes (albeit a walk up a couple of flights of steps from bootroom to ski-lifts), and the hotel is large and well-laid out. The rooms are airy and pleasant - not the pokey, dingy rooms were used to on ski holidays at all. That may not be important to everyone, but as a couple on holiday together, it was to us.

After a 2h45 transfer, we were greeted warmly by reception and upgraded from superior to a balcony room. This set the scene for the rest of the holiday - every single staff member was extremely helful an friendly - although a special mention for our dinner host Moira, and wine waiter Nicola who went out of their way to make everything perfect. I'm pretty easy to please food-wise, but the food was superb here - from the fantastic anti-pasti, through pasta and meat main courses, and a selection of pies and Italian desserts. My wife is gluten-free and vegetarian, but that was no trouble for Moira (and the chef), who also made sure that suitable meals were produced specially for her, along with a selection of GF breads, biscuits and other nibbles. Could not have asked for better service.

Just a note on the resort itself, as that obviously plays a big part in the overall enjoyment of the holiday. It is absolutely superb for beginners, with the 'nursery' slopes behind the hotel covering a range from easy green to intermediate red. The more challenging reds (some now designated as blues, despite what the piste map says) are pretty easy to get to, but if you are an experienced intermediate skier, there are only just enough to keep you busy for a week, and the way they are spread out doesn't make it easy. The black run from the glacier (opposite the hotel) is fun, and do-able for a good intermediate if the weather's good. The extended ski-pass is a bit poor compared to say, l'Espce Killy and the Sellaronda - it covers you for one day in Madonna de Campaglio, which is an hour journey by bus (leaves town at 9:40, leaves Madonna at 4pm) so while Madonna is good skiing, you don't get much time to enjoy it. There are plenty of bars in the resort, but it's not a big party seen like some of the other resorts (if that's your thing). Apres ski in the hotel's 'Umbrella bar' is fun for a few on the slopes before you finish for the day though :-)

A quick note about the spa as well - we tried it once, and were not impressed. Small pool and a lukewarm Jacuzzi. Didn't have any treatments or use the steam room, but wasn't quite what we expected. Not a big deal for us.

In summary then, we definitely recommend this hotel, and if we do go back to this resort, it will be because of this hotel.

  • Stayed February 2013, travelled as a couple
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Helpful?
Thank Tim C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 March 2013

Really good food & plenty of options for a veggie. Most staff very helpful & they gave great wine suggestions. The room was a good size, comfortable, very clean &, although at weekends the noise from the umbrella bar is a bit of a surprise, its all quiet again by 8ish. Very well placed for skiing & if I return to the resort I'd definitely stay at this hotel again.

If anybody at the hotel reads this though, please, would you get a larger cage for the 2 birds you keep on Reception?

Room Tip: The Junior suite is a very good size.
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  • Stayed March 2013, travelled with friends
    • Value
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    • Service
Helpful?
Thank helen r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Woolacombe, United Kingdom
Level Contributor
59 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 3 March 2013

Just the two of us went for one week we normally ski with a family group. The stay was every thing we expected thanks to reading the reviews on trip advisor. We asked for a kettle on arrival so we could have morning tea in bed (took powder milk so we didn't need to use the mini fridge) we took latex swimming caps for the pool as you couldn't use the pool without buying them. We enjoyed the meals especially the evening although restricted choice for a vegetarian.The bed was lovely and comfortable rooms clean. We slept with the window tilted open every night as we were too hot. Our room was right above reception we had good wifi signal but still slow
We were able to ski to the boot room each day as we had plenty of snow. We got our skis boots, skis and helmet etc from the ski shop attached to the hotel saving a lot of money but could save even more 5 minutes a long the road in the village.Very quiet for a ski resort no queuing. Which means you get more skiing in. Really great place for first time skiers.
We took the gondola up the black run opposite the hotel just to have a look at the views and had our lunch there. We did not ski down.

Room Tip: We were in room 212. Which was very close to the lift. But we had no problem with. We looked out on...
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  • Stayed March 2013, travelled as a couple
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Helpful?
1 Thank Elaine B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yorkshire
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 24 February 2013

We stayed here as a family over New Year 2012. I had booked the holiday early in January 2012 through Crystal to ensure that we got the exact room that we wanted. So you can imagine my disappointment when we got a phone call in June to say that the room we had booked was no longer available to us as the hotel had double booked. We had booked a 4 bedded room with a mezzanine where the children were to sleep and were now told we would be in one room.

I'm unsure whether this was just Crystal double booking the rooms or whether the hotel was to blame but I obviously wasn't overly happy at either!

When we did arrive at the hotel, we were checked in almost immediately and allocated our room which was on the ground floor and I have to say was easily big enough for the 4 of us. The children both had separate sofa beds and we had a huge bed. The facilities in the room were adequate, although you need to take a kettle to make that early morning cuppa. The bathroom facilities were very good, bathrobes for the adults and plenty of clean towels every day. We never ran out of hot water, no matter how long you stood in the shower for every night!

There was a huge radiator that we used to dry our skiing stuff everyday, so we never had a problem with damp gloves etc.

We were allocated a skiing locker but unfortunately the one for our room was only a 2 person locker so after 20 minutes of struggling to fit every thing in I returned to reception to explain our dilemna. She then explained that there were no spare lockers as the hotel was full but we could use the left luggage room to store some of our gear. After 3 days they sorted out another locker for us which made life easier.

We hired our ski equipment from the shop attached to the hotel and even though we had paid extra to have intermediate skis and boots, I really don't think we got them. It was quite chaotic when we went to collect our gear and possibly the worst equipment we have ever hired, even my ski instructor said he had never seen skis like mine before and he was nearly 60!!

We used the ski school which was booked through Crystal and it was excellent. I was the only one in our party to book lessons and even extended them from 3 to 6 days because the group and instructor were such good fun.

All four of us enjoyed the food on offer and even my son who is a vegetarian was never short of something to eat. The staff in the dining room were incredibly friendly and worked none stop during our week there. We ate at the gala dinner on New Years Eve, which for us was a bit drawn out. We went for dinner at 8.30pm but our first course didn't arrive until nearly 9.20 by which point the children were beyond starving!! Personally for us we found that the atmosphere was a bit lacking in the restaurant, generally when we have stayed at resorts on NYE you at least get a freebie glass of something fizzy at midnight but it was just lacking the party atmosphere.

I enjoyed skiing in Passo Tonale but would never return over a festive holiday. The queues were enormous at some lifts and when we went to come back up in the gondola one day, I can honestly say I have never seen a queue like it before in my life. After standing in it for approx 20 mins with a young child and not moving I decided to go round the other side and go down in the gondola to the bottom of the mountain and stay in it till we had got back to the top of the mountain. This was seriously frowned upon by the man at the bottom of the gondola as the queues there were horrendous too, and I think I was sworn at in Italian!!

All in all a good holiday, the snow was good, hotel was good but the extreme queuing did it for me.

Room Tip: We had room 10 on the ground floor and we could hear the pinging noise from the air hockey table mos...
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  • Stayed December 2012, travelled with family
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Helpful?
Thank Birkridge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Hotel Paradiso

Property: Grand Hotel Paradiso
Address: Via Case Sparse, 51 | Passo del Tonale, 25056 Passo del Tonale, Italy
Region: Italy > Trentino-Alto Adige > Province of Trento > Passo del Tonale
Amenities:
Bar / Lounge Casino and Gambling Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Luxury Hotel in Passo del Tonale
#6 Romantic Hotel in Passo del Tonale
#10 Spa Hotel in Passo del Tonale
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — Grand Hotel Paradiso 4*
Number of rooms: 67
Reservation Options:
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Also Known As:
Paradiso Hotel Passo Tonale

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