Stayed at this hotel in August with my husband & two boys aged 13 & 10 on the all-inclusive package. We tried to book this hotel for last year but the family rooms were fully booked, and because we'd read such good reviews ,we were really looking forward to our stay.
On arrival, we weren't informed about the all-inclusive system or indeed about any of the facilities available; therefore, we had to look around at meal times, or just guess what we could or couldn't do.
The restaurant was just like being in a noisy canteen, and if you were given a table that had been used, there would usually be crumbs & stains on the tablecloth. I'm not an overly fussy person that complains , but surely a clean table is not much to ask for, even if they used a top paper table cover that could be changed each time?
The drinks were of poor quality; cheap cola, orange or water. the white wine was acidic, tasteless, & sometimes came out pink if red wine had been dispensed previously!The beer was average with an odd taste,& different to what was sold behind the bar, & no international spirits, only cheap brands which caused terrible heartburn.We're not alcoholics, but it's just nice to have a couple of drinks with your evening meal.
The food was quite good, although there was no show cooking or food to order. Breakfast became monotonous after 12 days as it was the same every day, lunch was ok if you like chips ( they were served every day). There was plenty of choice for dinner: always a joint of pork, fish, chicken & pasta, although we only saw pizza once! Desserts were rather synthetic, & if we ate late, they'd be virtually non-existant.
We used the gym but discovered that 2 out of 3 treadmills were broken , & the same for the bikes.
We enquired about using the pool table which we found by chance hidden away. It was 20 euros deposit (fine), & ten euros for a game. Hardly all-inclusive !
My husband &son played golf one day . The reception staff were unhelpful, no advice given, although they said we could share some hired clubs. With discounts, it cost 130 euros per round.The course was pretty good, but probably not worth the money.They hired a buggy due to heat & length of course,but buggies were not allowed on grass, & could only circle the perimeter.The highlight was the senior English pro who supplied the buggy ,and golf tips!
Some of the staff were miserable and clearly didn't want to be there, however, Stephano on reception was very helpful, & gave us advice on where to go around the lake.
The animation staff undoubtedly worked very hard, but we found them quite false & pushy.
If we wanted to use the table tennis, it was at the other complex where all the activities took place, therefore if we wanted a drink , we'd have to buy one there, or walk back to our hotel, 5-10 minutes walk.( not good for families with young children).
The shuttle bus was a good service and very reliable, although not air-conditioned.
The rooms were clean &of average size, but unfortunately we were given the view we seem to get quite often:overlooking the car park, & the furthest away from everything.Our sons had a double sofa-bed, which was very uncomfortable: the springs were poking through & it sloped into the middle.
Overall, it's a great location for trips around the lake , but probably better suited to families with younger children, due to the chaotic meal times etc.
would I recommend this hotel? No, because everything was below standard for what you expect in a four star hotel.
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- Also Known As:
- Parc Hotel Castelnuovo Del Garda
- Parc Hotel Italy/Province Of Verona