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Review of Mediterraneo Park

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Mediterraneo Park
Ranked #13 of 34 Hotels in Roquetas de Mar
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
“hotel review”
Reviewed 25 June 2014

I spent my holiday last summer in this area and after recommendations from my friends, I chose this hotel for few days.
It is located in the pleasant surroundigs, close to the beach.
Very nice staff do their best to make your stay comfortable. Tasty cousine offering variety of high-quality meals, lots of past-time facilities (swimming-pool, helter-skelter, gym) and last but not least, hotel is very clean.

Highly recommend you living there when you are looking for something extra.

  • Stayed September 2013, travelled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank Jakub B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (91)
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Torrevieja, Comunidad Valenciana, Spain
Level 3 Contributor
16 reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 17 June 2014

Just returned from 4 days short break arranged by Vivalia Travel in Torrevieja. Great hotel, good value for money, good location and great staff, especially Eliza in the restaurant. What an asset to the hotel as were the reception staff and housekeeping. One problem we encountered was the car parking. On our second day we wanted to out and sightsee but our car was blocked in by another, reception staff did announce over the tannoy for the owner to come forward but no response and all day our car was blocked in. We managed to get out the next day but on our day of departure the same thing again but fortunately the car owner heard the tannoy and the situation was resolved. Perhaps the hotel should paint some white lines to show the car parking areas at the front of the hotel to avoid this problem. We were not the only people affected by selfish people blocking others in. But excellent in every other aspect.
Eleanor and Rod, Torrevieja

Room Tip: Ask for room with sea/pool view as some in the corners have no view except the other side of the hot...
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Eleanor H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bratislava, Slovakia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 June 2014

Me and my wife had a splendid stay in this hotel! Comfortable and quiet place to enjoy our honeymoon...hmm and beds were soft too :-)! Oh, and eals were delicios and served by pleasant and tactfull staff! We were pleased by the customer care services and friendly atmosphere. I would always want to return and stay here. Strongly recommend! Paul and Jane

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Paul B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 6 June 2014

When we arrived at the hotel we were not greeted as we has expected from a Thomsons handpicked hotel.....we arrived in the evening and when meet by the receptionist she simply pointed to the lift said 3rd floor and gave us our room key.
As it was late and children were tired we decided to get something to eat from the buffet....the food was cold, and there were flies all over it. when we told the waiting staff they just pointed to the microwave. When we went back to our room there was an awful smell of sewerage on the entire 3rd floor. We told reception but they said they could not smell anything.
The following day we was not much better.....we had booked all inclusive for this holiday and it is the worst all inclusive hotel that I have ever stayed in. Meals and snacks are very limited and we found it a struggle with 2 children age 13 and 9 as after lunch at 1pm the only snack available to them were small rolls with ham, pepperoni or cheese and oranges/bananas.
The hotel was not fully open and we were advised it isn't until early july......the pizzeria, jazz bar and kids entertainment team doesn't open until end of july.... if we had been told that prior we would not have stayed at this hotel!!
The entertainment at the hotel was awful and each night there was a man playing a keyboard......and that was it.
The kids animation was just Javi......and he has no support at all. We had an awful experience when Javi did a FAMILY QUIZ......my son (9) and daughter(12) taking part in the quiz as well as other FAMILIES in the bar paris, they had the 2 large TV screens on at either end and I was horrified when there was a woman being raped on the TV.....I started shouting at the bar staff to turn it off along with a Spanish couple. I complained the following day only to be told that at the end of the day its was 10pm!!!!
We stayed here for 14 nights and on weekdays the hotel was quiet and the children did enjoy the pool and slide area....but be warned that on the weekend the hotel is overrun with Spanish locals and during this time the staff refuse to speak aand English as the manager would prefer them to serve the paying Spanish guests than the all inclusive guests.
My children loved the slides at the hotel but I found the cleanliness of the pool and poolside questionable......the area around by the whirlpool is dirty and run down and the hotel states that it is fully refurbished......its not!! There were also women walking around the poolside begging for money and trying to sell items.
Our room was big enough for our family but smelt constantly like sewers....electric always cut out and at one point in the holiday the fuse box caught fire but didn't trip off??
When we asked to be moved from our room because of the smell was so bad we were told they could not move us and gave us air freshener.
I would not recommend this hotel at all and feel that we have been robbed of our 14 night family holiday. The hotel manager was useless and is more concerned about holding his own parties until early hours of the morning in the bar downstairs at the cost of the owner!!
The only positive that I have about the hotel is meeting Javi, Eliza, Christina, Antonio and Lewis....these staff members work exceptionally hard and always had a smile on there faces....... they have no support from the management.

Room Tip: don't stay on the 3rd floor as constantly smells of sewerage
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank amyanddave1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DireMediterraneo, Gerente at Mediterraneo Park, responded to this review, 20 June 2014
Dear guests,
Thank you for your opinion regarding our hotel. We have always been concerned about our clients´ opinion so that we can improve our services.
Here is our standpoint regarding your comments on the Restaurant upon your arrival: The Restaurant is accessible to the clients till 21:30. Meals are constantly kept warm in heated racks. If our guests require warmer meal we have a microwave at their disposal as well as warm plates kept in a heated area.
You were informed by the agency Thompson regarding the All-inclusive service. The hotel has three zones for the clients to be used within the All-inclusive service. Restaurant Conde – breakfasts, lunches and dinners. The Paris Bar that is open from 10:00 till 24:00 serves drinks as well as snacks and ice-creams in the afternoon. There is also a bar at the pool open from 12:00 till 14:00 where one can get hamburgers, sandwiches, hot dogs and beverages. Pizzeria Papa Giorgio opens as another restaurant if the hotel occupation rate is high. The meal is identical with that of the main restaurant where pizza is also served.

Entertainment – as the hotel occupancy rate is lower in May and the guests include mainly elderly people who like to dance the live music is obvious. During the breaks Javi organized entertainment in the form of quizzes and games and there was karaoke option in the Kisima bar.
As for the Spanish guests at the weekend we consider all quests equally important for us, both the locals and foreigners. We do not make difference and we attend them indiscriminately. We neither prioritize Spanish guests because they pay directly at the bar and have no All-inclusive service as the All-inclusive clients had to pay for the service anyway, the only difference is that they had paid in advance. Nevertheless, we sincerely apologize if you felt any kind of discrimination.
We also appreciate your comments regarding the cleanliness of the common areas and we will do our best to improve it.
We are sorry to read that you did not enjoy your holiday the way you had expected.

With kind regards.
Francisco Magán.
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Roquetas de Mar hotels

Liege, Belgium
Level 4 Contributor
39 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 4 June 2014

The hotel is just superb, especially if you are visiting the lovely Roquetas de Mar with kids.

The staff is friendly and helpful, the rooms clean and comfortable and the pool is absolutely amazing. There is a door at the back of the hotel, which directly leads to the beach (which is clean and spacious).

The buffet restaurant serves a range of delicious dishes, so there is something for every taste.

The only drawback is that you cannot order food from the room service. Otherwise, the hotel is top!

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Afreen A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 June 2014

Me and my boyfriend got here may 24th at 11pm and asked if there was any food available. There was nothing - not even vending machines. It was only the next day that we realised the only place in the hotel to get food is the buffet as the pizzeria was shut until peak season and we did not see the poolside snack bar open at all and there was a small 'restaurant' attached to the hotel by the beach side. This had the most horrendous food- mostly egg and chips. Not all the bars are open until peak season also. We went to cafe Paris where the prices are nothing to shout about and the Caribbean bar where we met some of the surliest bar staff I've ever encountered. The entertainment was mainly for kids and mostly in Spanish and because there's not really anything to do around the hotel at night we found ourselves watching the news channel in our room quite a bit- two news channels being the only English tv available. When we asked at reception if it was possible to get English tv/movie channel a technician was sent to the room but did nothing and we were left with what we already had. Im not naive enough to expect everyone in a foreign country to have English but in a hotel there should be some allowances considering they would deal with tourists. We got breakfast included with our room. The food left a lot to be desired. Not a lot of local restaurants around the hotel open until peak season and because they were all egg and chip style we decided to eat at the hotel buffet one night. This was €14 each and did not even include water! The food was horrible and flavourless but for a chemical taste all the meat
seemed to have. The 'library' was a corner of the lobby that held about 10 books. Mostly Spanish and German with one English book. Wifi rarely worked. The best part about this hotel was the pool. Though for some reason the jacuzzi was never on and they only turned the fountains on the last Saturday of our holiday. We had the couples special room with round bath. The room was fine. Beds were hard, no ventilation in the toilet- the bathtub and shower were basically in the bedroom and only the toilet was separate. The sink water didn't drain at all so often we would have a full sink of dirty water. This hotel is fine for a few days but definitely does not deserve 4 stars- the 4 star plaque at reception , by the way, was dated 1999.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank RhubarbH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Costa Blanca
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 31 May 2014

Fab holiday, staff helpful and friendly, food, well, choice was amazing staff very attentive tables cleared quickly, every meal was something to look forward to.

Best short break we have enjoyed in Spain Will go again

Although we did not have children with us, the hotel had many staying, they were all so well behaved, probably because there was so much for them to do, the swimming pool areas were so well thought out.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Joan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mediterraneo Park

Property: Mediterraneo Park
Address: C/ Pez Espada s/n, 04740, Roquetas de Mar, Spain
Region: Spain > Andalucia > Province of Almeria > Roquetas de Mar
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool
Hotel Style:
#12 Luxury Hotel in Roquetas de Mar
#12 On the Beach Hotel in Roquetas de Mar
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Mediterraneo Park 4*
Number of rooms: 367
Official Description (provided by the hotel):
Located in the traditional town of Roquetas de Mar, the hotel combines colours and unique architectural styles that make it stand out from its urban environment, along with all the many details that remind us of the area. The establishment enjoys an excellent location in a quiet area by the sea with direct access to the beach promenade. At Hotel Mediterráneo Park, we bring the freshness and transparency of clear water thanks to our water areas that are suitable for all ages and needs. Our main feature is our Great Freshwater Lake Swimming Pool, with a water surface area of over 2,500 m2 and which includes a themed kids pool and jacuzzi. It is an oasis of freshness and fun that contributes to a pleasant environment where you will have a great time. This hotel has renovated its communal areas and the majority of its rooms. To ensure you enjoy the perfect stay, we offer air conditioning/heating throughout the hotel. The hotel has wonderful spaces, services and facilities, including a unisex hairdresser's, games room, reading room, two convention rooms for up to 120 people, souvenir shop and a laundry service. For your perfect stay have air conditioning and heating throughout the hotel.Habitaciones for comfort and relaxation that leave from the Double Deluxe Junior Suite through, Suite Beach, Premium and Gold Level Club. With our Gold Level Club project we want to offer extra services that satisfy our guests who are familiar with our style and management ability and who appreciate these kinds of initiatives and their significant advantages. - An exclusive hotel within the Hotel Mediterráneo Park complex. - Breathtaking views of the sea and Roquetas de Mar's beach promenade. - 50 luxurious rooms. Design and high functionality. - Private VIP areas with a cafeteria and snack bar. - Butler service. - VIP service, amenities, articles and welcome gifts. - Free WiFi. - Sunbeds on the beach. - You can enyoy breakfast or dinner in Taberna del Mar Club Beach Restaurant or Zeker restaurant (previous reservation and on request) also you can use Restaurant buffet El Conde . A quality atmosphere and gastronomy. - New ideas designed for holiday leisure. Personalised style and management with the hallmarks of the Vázquez family. Following our line of innovation and expansion, Hotel Mediterráneo Park **** has created the hotly anticipated AQUAPARK MEDITERRANEO, which is a leisure area with water slides and games. AQUAPARK: In this recreation area, we have created two different environments. One has a rocky area full of slides and waterfalls, which young and old will love. AQUA-BABY: For younger guests, there is the AQUA-BABY water area where little ones can play and enjoy interactive water games, including a fire engine, slides, waterfalls and streams of water. Hotel Mediterráneo Park is at the forefront of the industry and is committed to quality and fun holidays. ... more   less 
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Also Known As:
Mediterraneo Park Roquetas De Mar Hotel Roquetas De Mar
Mediterraneo Park Hotel
Mediterraneo Park Roquetas De Mar, Almeria, Spain

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