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“Great hotel horrible SPA experience”

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Font Vella Hotel Balneari
Certificate of Excellence
Reviewed 26 August 2013

I would normally have given this hotel a 4.5/5 rating if it were not for the terrible experience I had at the Spa. As soon as you enter the hotel you will feel a sense of calm, you will sleep like a baby, and the breakfast is great.

Please only continue reading below if you plan to use the spa.

Without any intention to overdramatize the experience I had, the massage that I received along with the masseuse who gave it, were the worst I have ever had – and I have travelled all over the world and have had varied treatments from “hole in the wall” centres to 5 Star luxury spas.

The lady who carried out my treatment was SITTING on a chair while she gave my “massage”, which was actually a RUB DOWN, similar to applying sun lotion on oneself. To be precise, she POURED the massage oil on my back - there was zero hand pressure for the duration of the massage. When she did get up to pick up the massage oil her shoes made loud squeaky sounds, I was truly SHOCKED, disappointed and saddened by the masseuse’s lack of professionalism.

The following day I went to use the Spa Facilities and the ladies at the reception were uninvolved. I had to ask where the lockers were and if I could have a towel. About half an hour before the facilty was to close a lady came by and without much courtesy informed us that the Spa would be closing for the afternoon (as scheduled) and by the time I was out of the locker room (5 minutes after closing time), there was no staff in sight.

I perceived the masseuse to be lazy and disinterested and I have written to the hotel management to express my disatisfaction. The only positive I derived from that experience is that one (myself) must take pride in whichever activity they are asked to carry out, personal or professional, menial oe consequential. I know that from that experience I am more "quality conscious".

  • Stayed: July 2013, travelled as a couple
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6  Thank Lerina B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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4 - 10 of 223 reviews

Reviewed 26 October 2012

I had such a lovely time there... The area are great. So quiet and chill... The service were fine food was okey. The room was lovery and romantic... and the spa!!! The best what I ever seen!!! I highly recommend it!

  • Stayed: May 2012, travelled as a couple
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Thank Zsuuu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 September 2012

*too close to the spa and your a/c will smell of chlorine...
*too close to the spa corridor and you'll have guests and personnel chattering and making noise at all hours.
*don't count on anyone speaking any English
*and don't count on the front desk returning your passport when you leave... FAIL !

  • Stayed: September 2012, travelled solo
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2  Thank frenshyNarbonne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 January 2018
Google Translation

Room Tip: Todas dan al jardin y estan muy bien
See more room tips
  • Stayed: December 2017, travelled as a couple
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1  Thank Rosanna T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 November 2017 via mobile
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Stayed: November 2017, travelled as a couple
Thank gispert24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 November 2017 via mobile
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Stayed: October 2017, travelled as a couple
Thank ReusParadise78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 October 2017
Google Translation

  • Stayed: October 2017, travelled as a couple
    • Sleep Quality
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Thank Miguel35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Font Vella Hotel Balneari

Address: Passeig de la Font Vella, 57, 17403 Sant Hilari Sacalm, Spain
Region: Spain > Catalonia > Province of Girona > Sant Hilari Sacalm
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Sant Hilari Sacalm
Price Range: £102 - £175 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Font Vella Hotel Balneari 4*
Number of rooms: 32
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