Stayed at hotel on 3 previous occasions first time was no problems second time fire alarm kept going off all night was told it was a guest from the wedding being held there....Had no sleep and my daughter had a 12 hour day dancing with no sleep....Not offered a refund even though I complained and asked for one....the 3rd occasion lovely room again must say cant fault the rooms but the staff were rude and could never be found...reception constantly unattended and decided to eat in restaurant this time....Big mistake meal took 2 1/2 hours from start to finish....waited 50 mins for starter and when main meal came out chicken not cooked and had to go back......Am coming back again this year for the 4th year but will only be staying in room will not be eating in restaurant which is a shame ......would also like to make the owner aware that when a customer rings to book a room it would be great to not have a answer phone reply to a call and when I did finally get to talk to a receptionist I was told she would have to take my name and number and get back to me within the hour as she didn't have time to take booking....waited 2 days for a phone call back which never came....I rung back and booked 2 days later.....The only reason I return is the rooms are fabulous.....The hotel is clean and tidy....Bar staff are great....It is 5 min walk to where my daughter .......Need to improve customer service as there should always be someone on reception to take a booking and sort out any problems......
- Official Description (provided by the hotel):
- The Oysterfleet hotel is a family run hotel situated in the town centre of Canvey Island. The hotel has 40 rooms that are all en-suite with tea and coffee making facilities, TV's and hairdryers. A wide range of accommodation is available including single rooms, double rooms, twin rooms, family rooms, interconnecting rooms and our suite. Complimentary parking is available on site. Access to the internet is BT Open Zone and charges will be applied. We have both a pub that serves bar meals every day and an a'la carte restaurant on site. ... more less
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- Also Known As:
- The Oysterfleet Hotel Canvey Island, Essex