This was an early Xmas present for my husband. The staff and service provided throughout was exceptional. The food which is cooked on board the train was very good. Despite staff warning all passengers to be back on the platform in plenty of time, 21 passengers somehow missed the train back from Edinburgh! These passengers were then taken by Virgin train to Carlisle where the West Coast train picked them up. The West Coast company had to pay Virgin trains to do this. The staff also made sure that these passengers did not miss out on their meal when they got back on board! If that is not going the extra mile, I don't know what is! I sincerely hope those tardy passengers expressed their gratitude to the staff. We both thoroughly enjoyed ourselves despite the very early start!
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