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“Great location, shame about the price and the breakfast!”
Review of Waterhouse

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Waterhouse
Certificate of Excellence
Portsmouth, United Kingdom
Level 2 Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Great location, shame about the price and the breakfast!”
Reviewed 12 May 2014

Turning up at this hotel I was so excited. It looks beautiful from outside and is in gorgeous surroundings.
I was dissapointed with the room, it was grubby and dated.
I tried to be positive about the rest of my stay but I felt like the website really made this hotel look better than it is.
I had breakfast at 10am, I ordered the full English. It definitely wasn't edible as it looked like it had been made afew hours before then just warmed up when I ordered it. I left hungry.
Overall I was dissapointed with my stay. I had booked it for a special occasion and I know I could of got better for the amount of money I paid to stay here.
Please sort it out, you have a beautiful location and could definitely make this place special. But at the moment it's lacking that special something.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Emily A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve W, General Manager at Waterhouse, responded to this review, 13 May 2014
Hi.

Many thanks for the review.
Here at Waterhouse we take every review very seriously, especially if the score is not a 4 or 5.
As you are aware we have a stunning bank of reviews which reflects our service, standard, quality and location.
Its a shame you were not happy with your stay at Waterhouse, and its a shame that you didn't raise these issues with us when you were checking out.
We are very happy to deal with issues there and then to avoid disappointment or poor reviews.

I will review the breakfast service, and we will take a look at room 6 to see what you mean by 'dated'.

Once again i do apologize that you did not enjoy your stay, but i do feel that this is a one off with breakfast service, as our reviews are always very good.

kindest regards

Stephen Woods
General Manager
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562 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (83)
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English first
1 review
Reviewed 11 May 2014

Just got back from a 2 night stay at the Waterhouse. Thank you to Steve and Timar for making our stay even better with their warm and friendly service. Would highly recommend this hotel to anyone. It has the personal feel of a small B&B but with the luxury of a first class hotel. Will definately stay there again! Oh...and amazing views!! You really couldn't ask for more!

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Justine W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve W, General Manager at Waterhouse, responded to this review, 13 May 2014
Hi

It puts a smile on our faces when such good reviews are placed on trip advisor.
Thank you so much for these kind works.
I will pass this review on to the team to highlight their hard work in making your stay with us a memorable one.

We really look forward to hosting you again soon.

Take care

Steve & Timar
General Managers
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Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 11 May 2014 via mobile

Stayed here for 3 nights mid week. Was wonderful... beautiful, quiet location and the standard double was decorated to a high standard. Everyone was extremely friendly and I would really recommended staying here again. The only downside was that it was a good 10-15 minute drive from town but the price easily made up of needing to pay for car parking in town.

Stayed May 2014, travelled as a couple
Helpful?
Thank jls103
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve W, General Manager at Waterhouse, responded to this review, 13 May 2014
Many thanks for the very nice review of Waterhouse.

It will be a pleasure to welcome you back to Waterhouse for future trips to Bath.

Kind Regards

Steve & Timar
General Managers
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 May 2014

Extremely friendly and helpful staff. Comfortable and relaxing stay with amazing countryside views from my room. The only downside is the room was not facilitated with a hairdryer and iron. The hotel is about 10 mins drive to the main City Centre so advisable only if your driving.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sushie78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve W, General Manager at Waterhouse, responded to this review, 11 May 2014
Hi.

Thank you so much for the review you have given of Waterhouse.
We are glad you enjoyed your stay with us.
I must apologize that you didn't see the hairdryer in your cupboard which comes as standard in each of our guestrooms. I will make sure each room has one in the correct location.
We prefer at Waterhouse to avoid having irons in the rooms, to prevent the risk of burns to carpets, or more important, to our guests.
We do offer an ironing service if requests are put in at reception, although perhaps i can review the information delivered to our guests.
I thank you for bringing this to my attention.

Once again thank you for choosing Waterhouse.

kind regards

Stephen Woods
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bath, United Kingdom
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 7 May 2014

I stayed in The Waterhouse over the bank holiday weekend for a hen party and what a fabulous hotel it is. Everything from start to finish was spot on. The rooms were spotless and the beds were really comfortable. The one thing that makes this hotel stand out is the stunning views over Bath. We sat outside all afternoon with a bottle of chilled wine and it was just beautiful. We had a fantastic meal and the service was outstanding. Breakfast was included and I could not fault this at all, there was quite a few options on the breakfast menu and between us all everything that came out was cooked to perfection. Considering this hotel is only a 10 minute taxi ride from Bath I would choose this over a city hotel any day. A big thank you to Steve and his staff for looking after us all.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Colette T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve W, General Manager at Waterhouse, responded to this review, 8 May 2014
Hi.

I am very pleased you enjoyed the Hen party over the bank holiday. It was a very colorful and fun party.
I have passed on your compliments to the team who are all very pleased that you were happy with our service and food provided.

We hope everyone enjoys the wedding as much as you enjoyed the hen party.

Thank you very much for the lovely review, and we hope to see you again soon at Waterhouse.
It will be a pleasure to host you.

Kind Regards

Steve, Timar and the Waterhouse Team
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Bristol, UK
Level 3 Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 5 May 2014

We spent a thoroughly enjoyable Bank Holiday Sunday at the Waterhouse at our friend's hen do. Thanks Steve and Timar for all your help in making it such a special day and night! Our rooms were wonderful and we received lots of compliments from the hens about the food - especially the 'packed lunch' breakfast we took on the canal boats and the scrummy cream/afternoon tea.

We were so lucky with the weather and had lots of fun sipping prosecco on the lawn overlooking the beautiful Midford Valley but we were still close enough to nip into Bath for a bit of dancing later on.

Great day - great memories!

Room Tip: The Deluxe rooms are spacious enough to have two put up beds in them and have nice views over the va...
See more room tips
  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lozzer1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve W, General Manager at Waterhouse, responded to this review, 7 May 2014
Hi all

It was an amazing weekend, im very sure we enjoyed it just as much as you all did.
Thank you so much for the lovely review of your stay at Waterhouse.

Your party was well planned and well organised and you were all so well behaved!!
Even with a naked waiter!

We look forward to seeing you all again at some point in the future.

All the very best

Steve, Timar and everyone at Waterhouse
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Dinard, France
1 review
Reviewed 5 May 2014

I stayed at the Waterhouse hotel during a business trip and I can't wait to go back for a getaway weekend with my other half !

Lovely hotel in a beautiful place, 5 min away from Bath city centre.
A feel home hotel with spotless rooms and very very comfortable bedding.
Staff is very kind and helpful which makes the difference with other establishments.

There is nothing wrong I can say about this place, I would highly recommend it !

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Cynthia R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve W, General Manager at Waterhouse, responded to this review, 7 May 2014
Hi

I would like to say thank you for such a nice review of Waterhouse.
We really look forward to hosting you again in the very near future.

Many thanks

Steve
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Waterhouse

Property: Waterhouse
Address: Water House Waterhouse Lane, Monkton Combe, Bath BA2 7JB, England
Phone Number:
Region: United Kingdom > England > Somerset > Bath > Monkton Combe
Amenities:
Bar / Lounge Beverage Selection Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 3 B&Bs / Inns in Monkton Combe
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Waterhouse 5*
Number of rooms: 13
Official Description (provided by the hotel):
Waterhouse is a beautiful Georgian Country house, set in 3 acres of park land with lawns sloping down to its own stretch of river for which we have fishing rights, nestling in stunning countryside with panoramic views. The house has been restored to retain many of its original features and we offer 9 contemporary bedrooms and 4 deluxe rooms to our guests. We are proud to announce that Waterhouse has been awarded an AA 4 Star Rating for its facilities. We now offer room service/light evening meals from 6pm to 9pm. Breakfast is served weekdays from 7:30am to 10am and weekends from 8am to 10am. Come and enjoy our peaceful beautiful valley with bicycle hire on site or a quick 10 min car ride into the bustling city of Bath..we offer you the best of both worlds. ... more   less 
Reservation Options:
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Also Known As:
Waterhouse Monkton Combe, Bath

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