I made my reservation at The Villas in Palmas because of the good reviews and price range for the rooms.
My dissapointment is really with the management of the hotel and not the facilities themselves. I'm a busy professional in the state in florida, and emergencies do come up. I had a wedding scheduled for the weekend that I had to cancel due to my work emergency. I contacted the hotel first, trying to reach the manager, Jose Pico. He was not available that day but I was told to call back Monday. That was okay with me. When I called back, he was not available again. Tried on Tuesday again and was told to call in half an hour, did that too. Tired of calling already to no avail, I was told that he would not come to the phone and the decision was made already to charge my credit card. Basically, no one was willing to talk to me about what happened.
The money was not the most important thing in this matter, and if the manager would have had the decency to at least pick up the phone and attend to my situation I would have probably been satisfied and understood their policy. But avoiding your clients the whole weekend is not the way to deal with people. I'm originally from PR and have travelled widely around the world and have yet to be treated this way in any place.
Overall very, very dissapointed with the way management deals with unexpected situaion that could happen to anyone.
- Also Known As:
- The Villas At Palmas Hotel Humacao
- Hotel At Palmas
- Palmas Del Mar Puerto Rico
- Hotel Palmas Del Mar
- At Palmas Hotel
- The Villas At Palmas Puerto Rico/Humacao