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Wyndham Garden at Palmas del Mar
Ranked #1 of 2 Hotels in Humacao
Reviewed 26 March 2012

I recently spent 5 nights with my wife and 3 year old daughter. We were always greeted by sincere friendliness by everyone. Service could not be better. Amenities were well above expectations. Luckily my wife's family lives nearby, so I am looking forward to staying there again and again.

Room Tip: Second (top) floor, overlooking the pool.
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  • Stayed: February 2012, travelled with family
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Thank Laurence H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Flavia B, Guest Relations Manager at Wyndham Garden at Palmas del Mar, responded to this reviewResponded 13 April 2012

Dear LaurenceH:

I would like to thank you for sharing your great experience with the viewers. I was very pleased to learn how much you enjoyed your stay with us and I would like to thank you for letting me know how impressed you were with the friendliness of our Responsive Staff. Please let me know when you are planning to come to the Wyndham Garden at Palmas del Mar Hotel & Casino again so we can ensure your stay is as memorable as possible.

I remain at your service,
fbonilla@wyndham.com

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1,013 - 1,019 of 1,344 reviews

Reviewed 20 March 2012

What ever you do, do not get room #106. This room has some machinery behinfd it which makes a really loud sound every 20, 30 or 40 minutes. You won't be able to sleep. The sound is like an air conditioner compressor re-starting. Even my fiance which is a sound sleeper complained about the noise. The pillows are not good. One is long the other one is a big square one??? We've stayed in this hotel many times and is nice just try to get your rooms past the David Cookies...

Room Tip: do not stay in #106, try to get a room past the David Cookies towards the pool
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  • Stayed: March 2012, travelled with friends
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1  Thank BIGT60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Flavia B, Guest Relations Manager at Wyndham Garden at Palmas del Mar, responded to this reviewResponded 13 April 2012

Dear BIGT60:

Thank you for taking the time to write and share feedback from your most recent stay. Our guest feedback is important to us as often times it may pinpoint an area of needed focus and attention.

Please accept our apologies for the dissatisfaction of the air conditioner noise during your time spent with us. As you know from previous stays, this is certainly not the Wyndham Garden at Palmas del Mar experience we aim to provide our guests and I am truly sorry for your experience. I have notified our leadership team so that we may look further into this matter and be able to fix the root cause. Our goal is to Deliver our guests with a memorable and enjoyable experience from start to finish and we are truly sorry that we did not carry out this promise.

It is only the loyal customers that let you know that you need to fix a problem. So I thank you for supporting the Wyndham Garden at Palmas del Mar Hotel & Casino. I hope that you will return soon.

I remain at your service,
fbonilla@wyndham.com

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Reviewed 14 March 2012

My wife and I returned to Palmas Del Mar as we have done for the past few years, this time was in March. This year was different with the hotel having a new name under Wyndham Garden. As always the staff were very polite and attentive to our needs especially Flavia Bonilla who is there to welcome us back. She is always smiling and happy to meet guests. There are units being remodeled which appears to be happening faster than when it was a Sheraton. The restaurant in the hotel has a new chef, this has been a plus and the food has improved since the past years. We enjoyed the several items we ordered such as the chicken breast stuffed with chorizo and machego cheese. We went to Circles Wine Bar and were met by Randall, we ordered the appetizer sampler which was excellent with a trio of mango BBQ wings, spiced squid with a creole tartar aside and Mahi Mahi fritters ( we thought they were going to be like clam fritters in New England) which they weren't. They were actually cubed and lightly breaded and fried with a dipping sauce. We were upgraded at the hotel to a junior suite with a private balcony, very comfortable. Another plus was that the Bahio Beach Bar is now open, all though it's not part of the hotel it is close enough to walk to since it overlooks the water, order a Cuban sandwich and a Medalla beer for lunch. The pool is very clean and refreshing. We would recommend this hotel and the location it is in while looking forward to planning our next trip here. Thanks go to the staff at the Wyndham Garden Palmas Del Mar which are our family away from home.

  • Stayed: March 2012
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3  Thank Floridians_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Flavia B, Guest Relations Manager at Wyndham Garden at Palmas del Mar, responded to this reviewResponded 13 April 2012

Dear Floridians_9:

Thank you for your continued support year after year and for sharing your memorable experience with the rest of the viewers. It was truly a pleasure to note how much you have enjoyed our facilities, services and our Food and Beverage Outlets such as Amalgama Restaurant, Circles Bar and Ginger Pool Bar. Thank you also for mentioning that we indeed have a new Chef that has designed our new exquisite menu. Randall will be recognized for delivering a great experience by being hospitable.

I remain at your service,
fbonilla@wyndham.com

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Reviewed 12 March 2012

this is a great resort - very clean, great pool area, and a very nice beach. We stayed there almost an entire week (We first rented a house in Guayama, which turned out to be horrible, and moved to the Windham after suffering there for 2 days)
During the week, not a lot of people, so we had the pool area and the beach almost entirely to ourselves. the staff is VERY friendly, and helpful. there were a few minor issues, but as the staff resolved everything ASAP, they're not even worth mentioning. If we come back to PR for another vacation, we most likely will stay there again!

  • Stayed: February 2012, travelled with family
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1  Thank val-from-sharon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 March 2012

The Sheraton over booked the hotel we were scheduled to stay at, but made arrangements for us to stay here at the Wyndham. It was about an hour taxi ride from the Sheraton PR Convention Center. The staff was very friendly and accommodating (Mayerling). The room was average, but the pool area, grounds, and beach, which was a short 3 minute walk, were all beautiful. We ate at the restaurant, service was slow, the food was pricey, but the meals were very good. I would stay here again, a rental car would be a good idea.

  • Stayed: February 2012, travelled as a couple
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1  Thank bs4u2c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 February 2012

Just returned from a 5 night trip to the Wyndham Garden at Palmas del Mar. This was our third trip back to Palmas del Mar and each year, the hotel management and staff make us feel at home. Palmas del Mar is a hidden vacation spot with a relaxed atmosphere and what makes this hotel so special is the staff. Flavia - you and your team at the Wyndham Garden are AWESOME.

Room Tip: Quiet rooms -Building 1 behind reception Best Location - Building 3 by the pool (newly renovated...
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  • Stayed: February 2012, travelled with family
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Thank Caribear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 February 2012

Just came back from a wonderful stay at the Wyndham Garden at Palmas del Mar. The staff was wonderful, the hotel immaculate, the pool was spectacular. Two negatives were the pillows had a funky oder and the food in the restaraunt left much to be desired for the price. They have minimal handicap accessibility, although they said they are currently out for bids for elevators. The beach is a very short walk and it's gorgeous...heavy rip tides though. I can't begin to describe the hospitallity of the front desk staff!! They were amazing!!! I even made $112 in the casino at a penny slot machine (paid for dinner) :-)
I had my twin 17 year old nieces with me and didn't give a second thought to them walking anywhere on the grounds at any time of day or night. Good, safe, family oriented hotel. We'd go back in a heartbeat!! Thank you so much, Maya!

Room Tip: Ask for a room over looking the pool and ask for NEW pillows
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  • Stayed: February 2012, travelled with family
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2  Thank Allentowntoboston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Wyndham Garden at Palmas del Mar

Address: 170 Candelero Dr, Humacao 00791-6110, Puerto Rico (Formerly Four Points by Sheraton)
Phone Number:
Region: Caribbean > Puerto Rico > Humacao
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Humacao
Price Range: £124 - £161 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Wyndham Garden at Palmas del Mar 3.5*
Number of rooms: 107
Official Description (provided by the hotel):
Located in the prestigious community of Palmas del Mar, the Wyndham Garden at Palmas del Mar provides you with a balance of exciting amenities in a serene environment full of of luscious gardens. Our rooms reflect our tropical setting with one king or double beds, and all the modern in room amenities you expect. With gorgeous gardens that are the perfect set up for any event or private dinner or wedding. With two golf courses designed by 4 time champion Gary Player and renown architect Rees Jones, an infinity pool, tennis courts as well as an expansive beach, one of the best for sailing and surfing in Puerto Rico's east coast. With nearly 10,000 square feet of banquet space, we provide you with indoor and outdoor settings that will be the perfect compliment for all your meeting needs. After a day of leisure or business, you can enjoy an exhilarating casino experience at Casino Real that offers a wide array of table games and slot machines, a perfect location for the most selective gamer. ... more   less 
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Also Known As:
Wyndham Garden At Palmas Del Mar Hotel Humacao
Palmas Del Mar
Sheraton Humacao
Four Points Humacao
Humacao Sheraton
Humacao Four Points
The Villas At Palmas Del Mar
Wyndham Garden At Palmas Del Mar Puerto Rico/Humacao

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