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“There was a residue on the floor in the room, presumably...”

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Wyndham Garden at Palmas del Mar
Ranked #1 of 2 Hotels in Humacao
Fort Lauderdale
1 review
“There was a residue on the floor in the room, presumably...”
4 of 5 bubbles Reviewed 11 November 2013

There was a residue on the floor in the room, presumably from a floor cleaner used in the room. I had rubber soled shoes and the combination of the shoes and the residue was very slippery. Could of been dangerous for someone not very agile or with balance problems.

  • Stayed November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts

Helpful?
Thank Andrew D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Flavia B, Manager at Wyndham Garden at Palmas del Mar, responded to this review, 21 December 2013
Dear Andrew D,

Thank you for taking the time to share your experience. Please accept my most sincere apologies for the inconveniences that you had with the room accommodations especially with the flooring. Please be assured that our maintenance team responds to and corrects all guest issues. If there is a situation where they could not fix, they would let the guest know to provide other alternatives. I would like to kindly ask you to get in touch with me regarding this opportunity.

Be Well,

Flavia Bonilla
fbonilla@wyndham.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,247 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (139)
Date | Rating
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English first
Gurabo, Puerto Rico
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 10 November 2013

Thanks to everyone at the hotel especially Millie at front desk for their excellent customer service the best. Marisol in club cala thanks for all your attention and the bartender at the pool Henry very friendly and helpful and he makes the best mojitos!! thanks to all staff very friendly

Room Tip: All rooms are comfortable and clean but try to choose the ones facing the pool very nice rooms. Amal...
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  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank mcenteno38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Flavia B, Manager at Wyndham Garden at Palmas del Mar, responded to this review, 7 December 2013
Dear mcenteno38,

Thanks for writing to us about your recent stay at Wyndham Garden at Palmas del Mar. Thanks, too, for noting our "excellent customer service" staff. They really do a great job in delivering Wyndhams' famous Coun tOn Me! service to each and every guest. I'm happy to know that during your stay we succeeded and Millie as well as Henry will be recognized for that.

Gracias,

Flavia Bonilla
fbonilla@wyndham.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Trujillo Alto, Puerto Rico
1 review
5 of 5 bubbles Reviewed 10 November 2013

No words to describe the super experience we had in our stay. The overall experience was excellent. The hotel staff treated us like family. Specially the Guest Service Manager, Flavia Bonilla. She found out that we were celebrating our wedding anniversary and send us a gift to our room. We will return for sure.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jrestades
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Flavia B, Manager at Wyndham Garden at Palmas del Mar, responded to this review, 7 December 2013
Dear jrestades,

Thank you so much for a perfect review and for sharing it. I'm happy to hear we were able to be a part of your super experience during the celebration of your Anniversary. I hope that we will be able to be a part of your next as well!

I remain at your service.

Flavia Bonilla
fbonilla@wyndham.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toa Baja
1 review
3 of 5 bubbles Reviewed 7 November 2013

Was average because when arrive to the hotel like 4:47pm waiting to much for the room. The pool was closing this week because they do some remodelation and we used other pool. The room was good. In the restaurant we waiting to much so don't like.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts

Helpful?
Thank Valerie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Flavia B, Manager at Wyndham Garden at Palmas del Mar, responded to this review, 15 November 2013
Dear Valerie M,

Thanks for taking the time to express your concerns and share your review on TripAdvisor. I would like to apologize for the wait at check in time and the occurrences at the restaurant. I was very disappointed to learn of the several issues you experienced during your stay. This information has been shared with the leadership team in order to address the issues. We hope to see you soon so you can enjoy our new and renovated pool.

Be Well,

Flavia Bonilla
fbonilla@wyndham.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Wyndham Garden at Palmas del Mar

Property: Wyndham Garden at Palmas del Mar
Address: 170 Candelero Dr, Humacao 00791-6110, Puerto Rico (Formerly Four Points by Sheraton)
Phone Number:
Region: Caribbean > Puerto Rico > Humacao
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Humacao
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Wyndham Garden at Palmas del Mar 3.5*
Number of rooms: 107
Official Description (provided by the hotel):
Located in the prestigious community of Palmas del Mar, the Wyndham Garden at Palmas del Mar provides you with a balance of exciting amenities in a serene environment full of of luscious gardens. Our rooms reflect our tropical setting with one king or double beds, and all the modern in room amenities you expect. With gorgeous gardens that are the perfect set up for any event or private dinner or wedding. With two golf courses designed by 4 time champion Gary Player and renown architect Rees Jones, an infinity pool, tennis courts as well as an expansive beach, one of the best for sailing and surfing in Puerto Rico's east coast.With nearly 10,000 square feet of banquet space, we provide you with indoor and outdoor settings that will be the perfect compliment for all your meeting needs.After a day of leisure or business, you can enjoy an exhilarating casino experience at Casino Real that offers a wide array of table games and slot machines, a perfect location for the most selective gamer. ... more   less 
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Also Known As:
Wyndham Garden At Palmas Del Mar Hotel Humacao
Palmas Del Mar
Sheraton Humacao
Four Points Humacao
Humacao Four Points
Humacao Sheraton
The Villas At Palmas Del Mar
Wyndham Garden At Palmas Del Mar Puerto Rico/Humacao

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