This is probably one of the hardest reviews I have had to right because of the drastic variability in the various aspects of our stay here. First of all, the strength of this property is the small but incredibly friendly and helpful staff. Valeria and Christian are a wonderful combination that naturally make you want to smile and will always do their best to ensure your stay in Mendoza.
Unfortunately, our stay was marred by just about everything else about this place. The property went through a change in ownership about a year ago, and I wonder if that has negatively impacted many of the following. For example, the maintenance of the rooms is simply being neglected. Chipped porcelain dominated our bathtub and toilet. The faucets in the shower and sink were wonky with either no water when turned on or fire hose worth of water that soaked your beltline. Light bulbs were out in multiple fixtures. The floors were blatantly dusty/dirty. This lack of attention to detail of the facility extends to much of the property. We were there in the summer high season and the pool was downright filthy with a greenish algae glow; the jacuzzi was out of order (for what sounds like months by the other reviews); and the internet intermittently went out for 24 hours at a time.
One of the selling points of this hotel for us was the attached restaurant which many guide books had highly recommended. We were coming to Mendoza for wine tasting so we decided that a suburban hotel such as this made more sense and the presence of a good restaurant would make a quick bite feasible even in its distant location. Guess what, the restaurant is closed until further notice. I couldn't get a good answer from the staff why.
The final kill for this hotel was that the owner, Caroline, was present for an entire day of our three day stay. Being a "boutique hotel" with only 7-10 rooms, we naturally assumed that she would be the consummate host. We could not have been more wrong. Although we were around for much of the afternoon and ran into her multiple times, she failed to even acknowledge our presence in her establishment. By the way, we were only one of two couples currently staying at the property.
One final point. All of the above might be excusable if this were an ultra low-cost, great bargain in Mendoza wine country. Unfortunately, our room was quite pricey by American standards and on par with top-tier hotels in Mendoza.
Although I feel sympathetic toward such a wonderful staff, I cannot recommend this hotel to other guests traveling to Mendoza.
- Official Description (provided by the hotel):
- Urban lifestyle boutique hotel located in the quiet and safe environment of Chacras de Coria with its rustic plaza and small shops, only 15 minutes from the Mendoza city center. Our green garden, with its ancient trees involves a swimming pool and our six rooms and one apartment/suite. ... more less
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- Also Known As:
- Postales Hotel Boutique - Chacras De Coria Mendoza, Argentina