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“Quality is all over the place”

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Postales Hotel Boutique - Chacras de Coria
Atlanta, Georgia
Level Contributor
107 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
“Quality is all over the place”
Reviewed 6 February 2014

This is probably one of the hardest reviews I have had to right because of the drastic variability in the various aspects of our stay here. First of all, the strength of this property is the small but incredibly friendly and helpful staff. Valeria and Christian are a wonderful combination that naturally make you want to smile and will always do their best to ensure your stay in Mendoza.

Unfortunately, our stay was marred by just about everything else about this place. The property went through a change in ownership about a year ago, and I wonder if that has negatively impacted many of the following. For example, the maintenance of the rooms is simply being neglected. Chipped porcelain dominated our bathtub and toilet. The faucets in the shower and sink were wonky with either no water when turned on or fire hose worth of water that soaked your beltline. Light bulbs were out in multiple fixtures. The floors were blatantly dusty/dirty. This lack of attention to detail of the facility extends to much of the property. We were there in the summer high season and the pool was downright filthy with a greenish algae glow; the jacuzzi was out of order (for what sounds like months by the other reviews); and the internet intermittently went out for 24 hours at a time.

One of the selling points of this hotel for us was the attached restaurant which many guide books had highly recommended. We were coming to Mendoza for wine tasting so we decided that a suburban hotel such as this made more sense and the presence of a good restaurant would make a quick bite feasible even in its distant location. Guess what, the restaurant is closed until further notice. I couldn't get a good answer from the staff why.

The final kill for this hotel was that the owner, Caroline, was present for an entire day of our three day stay. Being a "boutique hotel" with only 7-10 rooms, we naturally assumed that she would be the consummate host. We could not have been more wrong. Although we were around for much of the afternoon and ran into her multiple times, she failed to even acknowledge our presence in her establishment. By the way, we were only one of two couples currently staying at the property.

One final point. All of the above might be excusable if this were an ultra low-cost, great bargain in Mendoza wine country. Unfortunately, our room was quite pricey by American standards and on par with top-tier hotels in Mendoza.

Although I feel sympathetic toward such a wonderful staff, I cannot recommend this hotel to other guests traveling to Mendoza.

  • Stayed February 2014, travelled as a couple
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Helpful?
2 Thank MDWandering83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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Traveller tips help you choose the right room.   Room tips (2)
Date | Rating
  • Dutch first
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Cheshire
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 16 October 2013

We spent 4 nights here in April; upon arrival we were greeted warmly by a smiling Valeria who immediately made us feel at home. There was no fuss about checking in (to be done at our leisure), she sat us down in the comfortable lounge with a bottle of Malbec to talk about the area and the activities. The hotel is within walking distance of Chacras del Corea containing several restaurants and cafes.

Valeria made booking for tours at Pasrai (olive oil boutique, worth visiting), Catena winery (good wines and impressive Mayan architecture), Belasco de Baquedano winery (interesting aroma room) and Ruca Malen restaurant where we had the best lunch of the holiday. We also drove to Puente del Inca, Aconcagua and the Chilean border which was a long but enjoyable day out.

We stayed in the self-contained bungalow which was comfortable and roomy for a family of three; breakfasts were excellent and at a time of our choosing. Our only comment would be that wifi was not particularly fast and was only available in the hotel lounge. Overall it was the warmth of the staff, especially Valeria, that made our stay memorable.

  • Stayed April 2013, travelled with family
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Helpful?
Thank TMNSMN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PostalesHoteles, Director de Recepción at Postales Hotel Boutique - Chacras de Coria, responded to this review, 20 October 2013
We are pleased to hear your words. It makes us feel great to know you had a good time and experience at Postales. We definitely had some good chattings about wine and Catena, didnt we.?
Thank you for sharing. Warm hugs and we really hope to see you again in your next trip to Argentina.-
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kent, United Kingdom
Level Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 18 July 2013

There is nothing "boutique" about this hotel, quite the contrary. It is rather filthy- hairs in the bath-tube and the communal toilette was beyond disgusting, had not been cleaned for days. Basic, as the breakfast too. Would not return/recommend in a million years. There are so many other better hotels in the area. Do not waste your money as this was rather pricey for what it was. Staff was pleasant though.

  • Stayed July 2013, travelled as a couple
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Helpful?
1 Thank SoledadMcNally
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 6 April 2013 via mobile

We stayed there for 3 nights and we would definitely stay there again! It was nice, clean, quiet and the staff was super friendly. They have a beautiful garden with a swimming pool, awesome to relax. They helped us book hotels and trips in the North of Argentina and even called other hotels for us as we travelled during crazy busy Easter week. Breakfast was great with a whole variety of bread, toast and cold cuts/cheese, even fresh fruit...

We would recommend this hotel to anyone, we were super happy with their friendly service (thank you so much again Valeria) and we hope to come back one day.

  • Stayed March 2013
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Helpful?
1 Thank prapbc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PostalesHoteles, Director de Recepción at Postales Hotel Boutique - Chacras de Coria, responded to this review, 26 September 2013
Thank you very much for your words! We really wish you had enjoyed our beautiful country- And of course we will be here, waiting for you if you decide to visit Mendoza again.- Best regards M and P.-

Valeria Araya
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC, District of Columbia
Level Contributor
42 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 4 February 2013

We spent six days here and were very pleased. The room was simple but clean and quite comfortable, and pretty goood-sized. The hotel's real strong point is the reception staff. They arranged for us six dinner reservations, two winery tours, a hiking trip, two loads of laundry and bike rentals.

, a somewhat upscale suburb, is a good location for exploring the Mendoza area and the hotel is well-located within Chacras. (Americans may find that Argentine land use patterrns and streetscape are different from the US and take some getting used to, but that comes quickly.). There are several good restaurants and some intersting shops within walking distance.

Breakfast was good, with fresh fruit, yogurt and cereal available as well as croissants. Breakfast hours were flexible.

Chacras (and Mendoza) is full of dogs, all obviously tame, but you do hear them bark at night; we don't think it's particular to this hotel's location, and they dlid not keep us from sleeping.

The one and only negative -- wifi works only in the lobby and breakfast area, and even there can be unreliable. The hotel would benefit from a small investment in that area.

All in all, highly recommended.

  • Stayed January 2013, travelled as a couple
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Helpful?
2 Thank Ken P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
West Vancouver
Level Contributor
42 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 18 January 2013

When we first arrived, we were a little worried that we were too far from Mendoza, but it turns out that the area was great. A lovely market that was not too touristy, and there are some excellent restaurants in the area (Dantesco's was great, the hand of god had delicious food (but the service was not fabby)). Once we went into Mendoza, we were super glad we decided to stay at Postales!

The accommodation was super lovely as well. My daughters loved the pool. The non-functioning jacuzzi should be fixed though. I think at places $200+ a night, you expect things like the jacuzzi to be functioning -- having it broken looks a wee shoddy.

The big bonus of staying here however, is one of the staff members Valeria. She was AMAZING! Really went out of her way to make our stay comfortable. Little touches. We were off to Mendoza and she handed us a map on our way out with all the things we should see highlighted. We are swimming and all of a sudden there are four towels there. She really was sooooooooo lovely!

The only slight disappointment was Christmas dinner. They had a set menu (4 appies, 3 of which were meaty; 2 mains (both of which were meaty).... Since my daughter and I only eat poultry/fish, we said we would love to have dinner there if they could make substitutions. But what ended up happening was they only subbed the main course for a chicken stirfry and none of the appies. To their credit I did end up getting a salad. It would have been so easy to serve alternatives e.g. one of the meaty things had delicious bread, so they could have at least served the bread, rather than have us sit there with nothing. We did not complain, but noticed that the $95USD per person dinner only showed up as $70USD on our bill, so that was a nice gesture at least! We had a similar type dinner for New Year's somewhere else and it was much better. The dinner was simpler and you got the choice of one appie, one main and one dessert. Their menu was designed so that were was an option for everybody. It did not try to be as fancy and the food was delicious....

The only drawbacks are when you are at postales over a holiday, everything is shut, and there is no food service at the hotel at all. I would recommend that in these cases, they offer even simple sandwiches or salads or something. Plus, there is no mini fridge (although they were very willing to let us use the house fridge), which compounds the problem of all restaurants shut, no hotel food service, The last little thing is there is no water. We did ask, but were charged at the end for the couple bottles we got. I think when you are spending $1500 somewhere, they might be able to pitch in the water :)

OK, well that was loads of complaining, but really, we did LOVE our stay there. We were there for 4 nights and it was great. We did the rafting trip which was super as well. I would DEFINITELY recommend this place, there are just a few wee things that could be improved to make it the PERFECT experience!

  • Stayed December 2012, travelled with family
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Helpful?
Thank jimandmia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
120 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 7 January 2013

Service is by far the shining star of this hotel, and in my opinion it negates the shortcomings mentioned in the next paragraph. Camilla by day and another very nice woman (unfortunately, I never got her name) at night were incredibly helpful with hiking ideas, dinner and winery reservations, and setting up and clearing a table for us to have our own dinner (which we provided) in the evenings. Everyone spoke English well. There is no restaurant on-site, and nearby restaurants don't open until 9 p.m. Therefore, it is a challenge to eat out with kids. That's why this dinner set-up was so important. They do supply good wines from the owner's winery, which were reasonably priced. It was lovely to sit on the terrace with some wine, cheese, bread, smoked salmon and olives.

The main negative is that it didn't live up to the nearly $300/night that we paid. Granted, this was for the separate two-bedroom suite, which was great with 2 kids. However, the pool is very small, the hot tub was out of order, we lost electricity one night, hot water lasted only a few minutes, our single bathroom light was burned out for two days, and the cleanliness/condition of the unit left much to be desired (stained carpeting, heavily scratched furniture, and didn't appear to be vacuumed when we arrived). The beds were comfortable and sheets were crisp and clean.

Very good location for exploring wineries and the surrounding country, including hikes in the Andes. Better location than downtown Mendoza.

Room Tip: If you have kids, the separate 2 room suite is perfect.
See more room tips
  • Stayed January 2013, travelled with family
    • Value
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    • Cleanliness
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Helpful?
Thank sisterbay716
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Postales Hotel Boutique - Chacras de Coria

Property: Postales Hotel Boutique - Chacras de Coria
Address: Calle Viamonte 4762, Chacras de Coria, Mendoza M5528DWX, Argentina
Region: Argentina > Cuyo > Province of Mendoza > Mendoza > Chacras de Coria
Amenities:
Beverage Selection Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 8 Speciality Lodging in Chacras de Coria
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Postales Hotel Boutique - Chacras de Coria 3.5*
Number of rooms: 7
Official Description (provided by the hotel):
Urban lifestyle boutique hotel located in the quiet and safe environment of Chacras de Coria with its rustic plaza and small shops, only 15 minutes from the Mendoza city center. Our green garden, with its ancient trees involves a swimming pool and our six rooms and one apartment/suite. ... more   less 
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Also Known As:
Postales Hotel Boutique - Chacras De Coria Mendoza, Argentina

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